Stopped in for some touch up paint. Was helped out by Lisa...she was the rudest associate or…read moremanager I have ever worked with while at the store. Been to a couple of location lately with great service.

I truly feel for the employees at this place. They are stuck with management who spends the day…read moreglued to a cell phone texting girlfriends rather than earn new business. We ended up driving to a different location in South Bend to do business. I have never had anyone just walk away to check text messages in the middle of a conversation, but the employees said it happens constantly. There are too many other locations, and options, nearby to tolerate such unprofessional behavior. Great paint, but they should get rid of management who clearly don't care about the bottom line.

Wow! These guys know paint! Great product selection, extremely knowledgable and helpful in trying…read moreto match some old deck stain. I'll be back!

Everytime I repaint a room in my home. I always come to Douglas & Sons to pick out the perfect…read morecolor with my fabric. Their associates are experts. I came in recently intent on light gray for my living room. I asked what they thought when I showed them my chair fabric and they immediately picked out a light creamy beige with gray undertones and I was amazed that it was perfect. I had the same experience a few years ago with my bedroom and they found the perfect color to compliment my bedspread. Douglas & Sons is a Kalamazoo institution.

I guess if all you want it white paint they may be receptive about waiting on you. Had some colors…read moreto match and you'd have thought was sentenced the gal behind the counter to a life of misery. We left after the 4th time of being told how difficult and long it would take. Welcome to 2024

This was my go-to paint store in Indiana. Always great service and advice. Called this store from…read moremy new state of residence today, Arizona, and Anna, who was working there today due to severe land flooding in Goshen, IN, where her Sherwin Williams store i based, helped me across the miles. Anna was pleasant and kindly emailed me the formula for my custom ceiling paint color, something a store near Scottsdale, AZ, said they couldn't obtain for me. Well there you go. Thank you, Anna.

Redoing my basement so I decided stop by portage store to get get a feel of what type of paint…read moreknowledge was employed there. I just had been to Lowes where a kid was recommending primer that he had never used nor had really any paint experience. I tell you what, the associate "Mike" was extremely knowledgable, friendly and kind. Recommended a paint that I used solely on his recommendation- Wife loved it and will be going back for more and for future projects. The prices are a bit higher then other Lowes,not sure about Menards, but for the piece of mind, that these guys know there stuff and have used the product, its well worth it. Oh, very surprised when Mike carried the two gallons of paint out to my vehicle! What other big box store does that?

Great color choices and good customer service when you walk into the shop. I asked for a list of…read morepainters in the area they recommended. We hired one company through them who did a great job. They do not have the HGTV- Sherwin Williams Showcase Paint and primer so I had to go to Lowe's to buy the paint there. When you "sign-up" for an account profile, you can get future purchases for 10 % off.

Went into get a gallon of paint to match and the customer service was a joke. She was rude and…read moreunhelpful. She she couldn't help us.

Nick was working the day that my husband and I went in for paint and supplies. He was absolutely…read morefantastic! Very helpful and informative. I would recommend him to anyone!

quality paint store and more with very helpful employees…read moremake this a go to stop for any kind of home fix needs or a small to large renovation

Great selection of paint ,stain, brushes, floor finish, hardware, plumbing, electrical. All in town…read moreof Benton Harbor. Find things here that the big box stores don't carry!

I went to Sherman Williams expecting top-notch paint since at the cheapest it is like $40/gallon,…read morehowever I was disappointed in my purchase. The staff was friendly and attentive and the customer service is much better than you would get at a retailer like Lowes but the guarented paint matching was off and ended up ruining my walls. I ended up having to paint an entire room rather than just a wall because the color did not match. They pride themselves in their color matching and training of staff to do this but I didn't have the best of luck with that. The paint was good but super thick, way thicker than I've ever seen. This is possibly what makes a great paint, but it required so much more than usual and was more work to get it to stick to the walls.

Our first visit to the Goshen store. We moved to Goshen 7 months ago. They were very helpful and…read moreknowledgeable. Got 3 colors and are very happy with them!! I will be back again very soon.

We built our house in 2006. We didn't make a lot of money at the time and did a lot of the work…read moreourselves. When I wanted to buy Sherwin-Williams paint my husband was like, I bet we can find it cheaper. I wanted their colors. After we were done painting my husband put leftover paint in the basement. In 2012 our dog knocked over a lamp and gouged the wall beside the couch, we said we'd live with it until we decided to repaint. Fast forward to November 2025. We had to repair around a window. My husband decided we might as well repair the wall while we are at it. Two different colors. We had both colors in the basement. The color from the lamp damage he had mixed up in a small bottle and he thought this is never going to work. Both are painted and our house looks brand new. When we do decide to paint the house again I will once more be traveling to the Sherwin-Williams store on M-43 in Kalamazoo.

Great guys to work with! Problem trying to match some old stain, went out of their way to match…read moreproduct and color...couldn't be better!

Bird cages are filthy, disgusting and small. For the amount of money this place charges for…read moreeverything, it's ridiculous the way those birds are maintained. I came down here to buy a very specific item. Over the phone they stated they have several In stock. Guess what? They didn't have a single one. I won't return

I wanted a specific outdoor landscape plant. I called ahead to make sure that it was in stock so I…read morewouldn't waste a trip, as this place is not close to where I live. Even though the number of employees greatly outnumbered the customers, nobody seemed very interested in helping me locate my item. First, they told me that they were in the building so I went and searched through the buildings didn't find them. I went back to check in and was told: they're here somewhere, you just have to look around. Keep in mind this is a huge place. I walked around the outdoor garden center multiple times looking at every tag of every fern and not finding what they said they had in stock. I had to seek out help from multiple workers. Most gave vague answers and were disinterested. There was one attentive employee, she said it was her first day so even though she was willing to help, she didn't know about the inventory and where items were. So frustrating! I'm here. I'm ready to purchase, but nobody can point me to the item that they said they had in stock that I would like to purchase. I probably won't come back. What a time dump. I still don't even know if they actually have my item in stock. The staff seems very confused about their inventory and not super eager to help customers.