Do not use Stratton Chevrolet if you want good customer service AFTER the purchase. We purchased a…read more2016 Chevrolet Traverse on 5/31/24 and noticed a very rough shifting in the transmission in the middle gears. They were notified of the defect immediately, and began the "You bought it AS-IS". This started in the service dept. with Jim, and ended with the salesman who sold the vehicle, Bill. They said they would work with us by splitting the repair cost, but would not take full responsibility for selling a vehicle with a faulty transmission. I am not originally from this area, so I am not a "buddy" or family member posting a review because of my familiarity with them. This is an objective review. Do not take your business to them if you're looking for professional treatment

Awesome dealership. Dennis is the man! Go there for all your chevrolet needs & they will make it…read morehappen, they don't bs & they keep it real

I purchased a 2026 Honda Civic hybrid Touring. Gwen was the salesperson. Easy to work with and a…read moretransparent process. Staff were all very friendly. I would recommend this dealership and specifically Gwen, as she was practical and helpful towards getting the right car, at a fair price point.

Troy was professional and customer service oriented. I was thankful for Serra Honda to work on my…read moreCRV recalls.

I bought a used 2024 Subaru Crosstrek Premium yesterday and I could not be happier with my car and…read morethe whole experience! David Hooks was amazing - He was really nice, easy going and very genuine. Definitely not the average car salesman! He helped my husband synch my phone while I signed all of the paperwork and got us out of there in under 2hrs! Christine Kicos who did my financing was also great, I really appreciate how well she explained everything. I left feeling really confident about my purchase.

honor scheduled appt had a 945 appt for oil chng…read morethey finally finished at 1115 they highly recommend themselves live up to your promises

I purchased a Kia soul on November 30th 2017 due to car accident on Nov,17th. Jason Vandevere was…read moreawesome and very attentive to my needs in purchasing a new vehicle. I feel he went above and beyond in customer satisfaction and I'm thoroughly enjoying the new car. He was very thorough and patient in explaining the purchasing process as it had been many years that I had even looked at a new car. Thanks Jason and thanks Kia Vandevere!!! Sincerely, Leticia Lewis

Horrible service department, and it starts with the management. Well, it really starts with subpar…read morematerials. Between receiving horrible treatment and service for a damaged air conditioning condenser to their mechanic not tightening the cap to my coolant during and oil change and causing my engine to overheat....and still waiting on confirmation I will be reimbursed for the tow (I rejected the offer for free oil changes to make up the tow expense ) I cannot wait to be done with VanDevere and Kia. Biting the bullet, eating the negative equity, and buying a Honda. After several weeks, still waiting to hear on the refund for my tow. I've reached out a few times with no reply.

They scheduled me pretty quickly, took my car into the garage and did my oil change at the…read moreappointment time, and were done in less than 30 minutes. They charged what they quoted, plus tax, and I think it's a fair price. Although I am apparently used to slightly bougie-r places because I did need to stop and buy/fill my washer fluid on the way home. This was entirely my bad though, they never said that was included I just assumed. The waiting room is smol but functional.

I've been going down to Ron's for years. Amy and Austin are pillars of what the car industry should…read morebe. they're fair, thorough, and caring individuals. countless times they've found issues that others have overlooked. I won't take my vehicle, or my families anywhere else.

I just leased a new 2026 Palisade from Marhofer Hyundai of Green and couldn't be more pleased with…read morethe whole process! I highly recommend them and will continue to use them for future purchases. I drove just over an hour to them as I was looking at used Subaru Ascents and they had the best selection of them for the best prices. I was peering through some windows in the parking lot when I was promptly greeted by Audi Petty. She was friendly, knowledgeable, and helpful without being pushy at all. I told her why I was there and she went over all the Subaru options. She test drove each with me and went over all the features. She seemed to have such an understanding of what I wanted and what was most important to me so she suggested I try a used Palisade as well. I was stuck between which vehicle to select and she and her manager, Breanna showed me an easy side by side comparison with numbers included. Breanna suggested I look into leasing a new one considering how little I drive, which I had not considered. She pulled hard numbers for me and explained the lease in great detail. I was given all the time I needed to think about it and they were not pushy at all. I decided on the lease and things progressed quickly from there. (My laptop ended up dying and I needed to check in with work so Audi found a way to get me plugged in so I could keep working) I was in the finance office signing papers within 20 minutes. The finance lady was very kind as well and made that part such an easy process. She didn't have that need to "manslain" everything to me. As a woman who was there alone, I LOVED working with all women the entire time! Getting a car can be such a long terrible process and all 3 of them made it such a quick, painless process. I was so pleasantly surprised and walked away with a brand new car that I love and that was within budget!

I am extremely disappointed with the service at this dealership. I drive 45 minutes specifically to…read morecome here, and I've consistently brought my car in for regular service ever since purchasing it from this location. I'm very particular about my vehicle, which is why what happened today is completely unacceptable. The Service Writer (Hunter) decided it was appropriate to use my personal vehicle as a demonstration car for another technician who wanted to learn how to drive a manual transmission -- without my permission. This second individual had absolutely no business being in my car. After they parked it, both of them remained sitting inside for another 30 seconds, doing who knows what. When they finally exited, the second technician was holding a vape device, leaving me concerned they may have been vaping inside my vehicle as well. This behavior is inappropriate, unprofessional, and a clear breach of customer trust. It is unethical to treat a customer's vehicle this way under any circumstances. I immediately requested my car be removed from the service bay before any work was performed. Based on this experience, I can no longer recommend this dealership for service -- or for anything, frankly.

Great place. Knowledgeable staff. New and used parts selection. I highly recommend for parts or…read moreservices.