I was greeted promptly at the door and staff was friendly. They checked and cleaned my battery in…read moreunder 10 minutes. the service technician was detailed and thorough. I recommend everyone stopping in to ensure they are ready for winter! If I was to need a battery they install for free!

I had previously purchased a car battery here that failed sometime between 24 and 29 months after…read morepurchase. The battery was still within the warranty window listed with the battery, so I went to Courtney Industrial Battery to obtain a replacement. What followed was one of the worst customer experiences I've ever had. The first reason the technician gave for not being able to fulfill the warranty was because this store only warranties batteries for one year (much shorter than the 30 month warranty on the battery). I pointed out that the manufacturer's warranty was still in effect. The second reason the technician gave me for not being able to help was that I would have to claim that warranty directly with the manufacturer. I mentioned that I had already read the manufacturers' warranty, which requires me to return the battery to the place where I purchased it (which was this store). She seemed to be familiar with this process, but somehow did not see fit to mention this until I brought it up myself. I also had a print out of that warranty as well as my original receipt. On the technician's third attempt at an excuse to avoid warranty service, the technician looked at the battery and noticed a slight bulge, which she then blamed me for being responsible for. I said I had treated this battery no differently than my other car batteries. I asked if this could be due to a manufacturing defect, and she said that was not possible - she insisted it was because I overcharged or had frozen the battery. She proceeded to talk down to me, and then called the customer service line for the battery. I realized that the purpose of this phone call was not to help me, but only to prove that she was right and get me to leave the store. She talked for me while on the phone with the technician and was very insulting. I took the battery and walked out of the store, while she was still on the phone with the representative substituting her own version of what happened for my own. I will never go back to this store. It was clear from the moment I walked into the store that this person's goal was to avoid servicing the warranty at all costs. At one point while having difficulty with the technician, I asked her if they had a lot of warranty claims at this business. She said that they had almost none because the batteries were so "good", but after this experience I suspect the real reason may be because they actively try to disincentivize warranty claims at every opportunity. Do yourself a favor and buy your battery from literally anywhere else. Why would you pay full price for a battery with a partial warranty that you know you're going to have to claw and scratch to be able to claim?

From the owner: We are a nationwide, customer-centric company committed to bringing personalized solutions for…read moreForklift Power * Critical Power * Dedicated On-site Maintenance

In the past 2 years I have purchased 6 batteries including 2 AGM Marine batteries. This year one of…read moremy batteries (used for the winch) wouldn't hold a charge. needless to say I was disappointed that it only lasted a year and a half. (The battery is always stored inside.) After it was checked at the store and verified, I was told it was no longer under warranty. In my opinion, a $150 battery should last longer. I will have to find a new place to purchase batteries in the future as I find the product and support no longer is sufficient to earn my business.

I recommend these guys are great the fib ,my watches and yesterday my car battery.They are so very…read morenice and helpful.I go there for all my batteries

I needed new license plate fasteners. I went to the Wausau Wi O' Reilly store where an employee…read morejust handed me some and said, here these should work. I get to my son' place and they didnt work out, they were too big. The employee was lazy and not at all interested in helping a senior. I'll never go there again, I don't recommend that store, they suck.

Normally i have good sevice here, but today not so good. I needed a part and two idiots working at…read morethe desk really dont know the meaning of good sevice. 1. you dont talk bad about other constomers while helping another. 2. Dont ask me about a tool that i dont need and stand there with your finger up you butt wasteing my time. I shouldent have to raise my voice to get your job done so i can be on my way, they need to be tought how to maulti task and less horse play. I have spent thousands at this store threw out the year and i just spent my last dollar there for good. I will not be back ever.

Anything that you might need is usually in stock. Very knowledgeable staff and they don't oversell…read moreor upsell to something more expensive.

From the owner: Your local NAPA stocks auto parts, tools and equipment and many other items.read more