I really appreciate the employees at this location of O' Reilly's auto parts. They are very…read moreknowledgeable and always provide excellent service. If I am unsure of what might be wrong with my car, they have a free diagnostic reading available all throughout their operation hours. This location is very organized and clean which makes it easy to shop around for what you need. If you cannot find what you are looking for, they will help you find it. They usually have two or more people at the registers which makes the wait time really fast. They have many locations throughout El Paso, TX which is great incase of an emergency. The price of most parts are relatively cheaper compared to Auto Zone. I will definitely come back here when I'm in need of auto mechanic parts, or anything related to my vehicle. Thank You O'Reilly's for making my visits here pleasant.

I was looking for a specific hard to explain part. The guy who helped me on the phone was very…read morepatient and helpful. I found out the name of the part and that they had it in stock during a 2 minute phone call. When I got there, the cashier helped me find the part. He showed me several other options for less money. Great, great customer service!!

I was in El Paso for a week when my battery went dead on my car. I went to O'Reillys and bought a…read morenew battery and the service manager took his time out of his busy schedule to install the battery for me. What wonderful service. Thank you sir!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I arrived at 9am on Father's Day to have a tire replaced so I could take my father to lunch. Now…read moreI'd just gotten out of the gym next door and was in jersey shorts and a t-shirt; not the most professional of attire. The elderly man at the counter informs me that they're very busy and all booked for the day but if I take a seat, he will schedule an appointment for me tomorrow. After 36 minutes waiting in the lobby and hearing this man have time to casually flirt with younger women customers and have a conversation with a white male customer around my age about how he used to work at a NAPA auto store, retired but then found retirement too boring so he came to Firestone, I left. Not even a farewell or apology. I don't think this elderly man's casual racism and classism is conscious but this is the year 2021. Be courteous and professional to EVERYONE regardless of their sex or the color of their skin or the fact that they just came from the gym next door. Or go back to retirement.

Set up an appointment Thursday for car service early Saturday. I arrive early Saturday at the…read morescheduled tone. There is only one young lady at the counter and it looks like a complete and total fiasco. Completely ridiculous just to get to the counter which I didn't even get to took 36 minutes because they are choosing to communicate with a customer through another customer over the phone from Mexico.... I had an appointment. What is the priority? Do they even ask? This place is a joke depending on the day you go, they were even customers waiting to get their cars back from the previous day , because I guess the GM had been running late this morning too. In this case, I guess a leader ship did reflect the execution. Smh I stay away. Ruined my entire day in morning.

Really helpful informative and professional staff - needed washer fluid but checked my coolant…read morewhile I was there - gotta drive to San Antone today in 100 degree weather - and they were able to advise me on the best fluid and lent me a funnel so I could top it off in the parking lot! You guys are the best!

Typical auto parts store... But the service is always fast and accurate. I rather buy here than at…read moreother places. They do offer a military discount. But as any parts store call around and shop the prices.

After 12 previous Lexus, all of them RXs, and three from this store alone, I somehow got a lemon…read more I shared photos and videos with the GM to help fix the problem, but no response. After 8 days of putting my car in service with a local service center, the problem persisted. The Lemon law or buy back process is horrendously long, so I asked Fox Lexus to do an exchange. Their only offer is a step down for $80 / mo more. My current car is AWD Premium Plus but he is trying to give me a Basic one for more money. WHY? Because there's no equity in the current car. Gee... it's a lemon and it came from your store! It's not time to make more money from me as a new sale, it's time to eat it and do the right thing! At least you could use this car as a loaner... I drive long distances! I can't be stuck on the road at night, again!

I absolutely loved my sales agent, Argentina Rodriguez! She was wonderful and she gets 5 stars!…read more However....when it comes to the service department.... I live two hours away and when I traveled to Fox Lexus to have my initial 5000-mile checkup. I was told was supposed to be a fairly quick process. My appointment was at 11:15 and I was there 10 minutes before. My Service Advisor, Art, checked me in and talked to me while chewing some food and asked if I would be leaving or staying. I explained I was from out of town and would stay. He then proceeded to go to lunch for (at least) the next two hours. He apparently did not tell anyone that I was waiting for my vehicle. At 1:30, I finally asked another service advisor if my vehicle was finished and she proceeded to help me. At that point he was still not back. So, I sat in the waiting room, during the lunch hour and watched others come in after me and leave before me. I was never offered anything or spoken to after my initial conversation with Arturo until I approached the other service advisor two hours later. What in the world did they think I was doing there for two hours? From what I could tell my vehicle had been ready for some time because after the service, it was washed. I checked to see if it was still wet anywhere. It was very dry and likely sitting there for a very long time. It is apparent that there are not appropriate systems in place for communication of important information. I would be hard pressed to recommend Fox Lexus for its lack of commitment to the customer (AFTER) they have purchased a vehicle. If anyone is wondering, I bought a 2025 GX 550.

I recently took my car to get serviced and have my air compressor replaced and he did it but as…read moresoon as I left a little sound remained and my car came to a halt. I returned since he told me that I had 30 days labor guaranteed and a lifetime guarantee on the part and asked him to replace the compressor or to tell me why my car was making a noise and he didn't know. Plus he charged me around $1500, overpriced and poor service. This place deserves zero stars. Don't go to Wolf's Automotive, I don't recommend them. Worst service ever.

Over the years I have taken several difficult repair jobs here, and every time the work has been…read moreimpressive and professional and prompt. I would trust these guys with ANY automotive repair.