Wow... I read the negative reviews??? On Google they have 4.5 stars from over 160 reviews. At 63yrs…read moreof age it's coming up on 1/2 a century of taking my vehicles in for repairs and I would say McCoy's is one of the best if not, THE best experience I've ever had. We were on our way to an important appointment & our 2004 Tahoe start making a strange squeal, we pulled into McCoy's (1st time ever been there because we are new to the area). I flagged down a mechanic & asked if he could listen and see if we had a issue that could be band-aided so we could make our appointment? SURPRISE #1... he and his female assistant stopped what they were doing and immediately found the issue with the power steering... put it up on the rack, temporarily repaired the issue, gave us a less than $100 quote to come back in 2 days and have it fully repaired!!! We made I our appointment... 2 days later we came back at the scheduled time, they repaired the power steering at the quoted price and we were in & I out. Turns out the mechanic that helped us is the owner's son & chief mechanic over the 12 mechanics they have working there. We feel soooooo blessed to have found such a high quality shop filled with high quality & TRUSTWORTHY people.

I came to McCoy because I had to get a state inspection. Which they were able to pull into the bay…read moreright away. After about 1 hour(state inspection should only take about 20-30) mins they told me my exhaust hanger needed repair. The cost of the hanger was $9.95 and it would take about 30 mins of welding and the labors cost for the 30 mins of welding was $55 and they could do it right now. I told them to go ahead. Once I gave them the go ahead my car set in the bay unattended for 15-20mins. Then they had to go in my car and remove something which I gave them the all clear to remove based of them saying it needed to be taking down in order to pass inspection. Now the problem came with the actual welding itself. After they removed the thibgs from the inside of my car the mechanic walked away from the car again. He then came back walked away again and came back. This happened about 3 or 4 times. He then finally lifted the car up and walked away again. He came back looked under the car and walked away again. This happen another 2 times. Then he brought the welding machine over and walked away once more. Then welded the piece which took all of 5 seconds. Then proceeded finally put the car down. Now when she originally told me the labor cost was for the 30 mins of welding labor. Now when I came in and mentioned it only took 5 seconds they then said oh thats for the welding, the machine, welder etc. I don't believe that because after I mentioned it the fellow next to her said oh did he do diagnostic. I said no just state inspection. Then a couple minutes later a guy called bother her and the fellow next to her in the back. They were back there for about 5-7 mins and then thats when she gave me the story about the $55 was not just for the labor but the machine, welder, etc. What it seems like to me is they tried to make it seems like it would be 30 mins and tried to drag it out to be 30 mins to justify the cost and what they told me but when I called it out the story cahnged. I would be very weary of bringing my car back here. If I hadn't been watching what they were doing I would have believed them based on when I actually got my car back. I came in a little before 9:20am and didnt leave until after 11:25am.

Quoted me a price for an alignment. When I had them Align the car I asked them to enter a…read moredifferent car. They on check out they doubled the price because it was "Custom". To type in a different car? Seriously. My Wife took our SUV for an inspection. They failed it saying the motor mounts were cracked. I personally replaced them and they were NOT cracked. It was a mold line in the rubber. The person doing the inspection had no idea what they were talking about. They do not feel like honest people. I will not go here anymore.

Sean Jessie isn't even good enough to be called a shade tree mechanic. Paid him $250 on July 2 to…read moreinstall a strut & spacer on passenger side of my pickup and do an alignment. He gives it back and 1/2 mile later it's slinging grease out of the cv joint boot "he busted" and they'd already closed up and gone for the day. So 5 days later they open up on the Monday after the holiday and I've done replaced the axel myself. I explain what had happened when I got home and aftee he admits they pinched the boot he proceeds to try explain everything away. And how i was just impatient for not waiting the 5 days on him to return to work and that it would've been fine to drive with grease flying everywhere. Apparently he thinks since you brought it to him you must have never turned a wrench. So then he tells me "I'll call you Wednesday because I'm all about making it right". For the benefit of the customers he had in the lobby.Guess what? No call on Wednesday. Lmao so I go back in. This time his little flunky up front says " oh he's out and wont be back till probably tomorrow" smh. Just take this warning. If you don't have a pocket full of cash to let him take. "Because I assure you he will". take it somewhere else. Anywhere else!

I am not sure why my profile says San Francisco. I have tried to change it, but I can't. I live 8…read moremiles from this store and used to be a frequent visitor. Not anymore. The current store manager (lady) is big on arguing and embarrassing customers in front of other customers. Just for the record, I am 80 years old, and she dressed me down like I was a 15 year old, all because I made a comment about an employee very low that no one heard but her. She needs a course in customer relations.

Quick stop for a bathroom break and then a bottle of water. Sheetz is a great brand of convenience…read morestore gas stations with reasonable prices on shacks and drinks plus their made-to-order with cooked food. This store is in good condition with no litter outside or in. The bathrooms were good, needing a little touch up but tidy. Interesting to see a display of dog treats today. [Review 15537 overall, 1041 of 2021, number 1346 in Virginia.]

I have been having a hard time with my car starting on and off for over a year. (even though many…read moreestablishments have checked it and found it to be fibe). I brought it to Jake at interstate battery this morning and he did a more thorough diagnostic test on it and found what was wrong. He treated me with care and concern. More than I could ask for, and definitely an answer to my prayer this morning!

Always a great experience. Staff really friendly and knowledgeable. Would highly recommend them for…read moreyou