I ordered online some items for an oil change with 20% off if I choose home delivery only. Paid around $156 from an order of $172. When I received the package some items were missing and checked my email with the order. The order doesn't contained all the items I ordered but the amount paid does. Went to my closest store when they told me everything was okay with my order (they checked my received items at regular price and matched with the $156 I paid). Practically O'Reilly adjust my ordered items to offset the 20% off. Right there I returned my whole order and went across the street with Autozone. I paid regular price (around the $172) but no tricks at all. Beware with the total paid and the items you receive with this company, I cannot trust them anymore, never going to make business with. read more

Oreilly showed quick service with exceptional service, upon first contact when requesting help with an alternator. Staff are extremley professional. They kept in contact with me during the process of not only finding this item, but during shipment of a hard to find. Honest and trust worthy, will be back! Manuel P. read more

I went in looking to buy a light bulb for my Infiniti. When I walked in there were two men up front, so I went over to their counter. To my surprise one walked away and the other continued to scan his inventory and the irony was that he was scanning light bulbs. Another employee came into the store looked at me and went straight to the back and when he came back up, he ignored me and walked over the other two men counting light bulbs. Still not one single employee acknowledged me that I was in their building. I am still at the front counter and a female walked out from the back and then went into the back area where she had come from, another female came out looked and Larry, Moe, and Joe but once again failed to acknowledge me. Please keep in mind that it was raining extremely hard outside and I did not want to leave without purchasing the part I needed. But after several minutes of not be acknowledged or assisted I decided to leave. When was walking out I stopped at the door and informed all the staff that we not assisting me that "this is the worst customer services I have ever experienced" and I walked out. When I was putting on my seatbelt to leave one of the employees came outside and gestured to me to come back in (please keep in mind it was still raining) I made a hand gesture of NO I would not and left. I ended up going to their competitor who not only assisted me find the correct part but treated me with respect. After reading reviews it seems O'Reilly's has a habit of providing good customer service. If you are a female, please be forward to stay away from this company since they have not respect for females. I will never give any of my business to O'Reilly's ever again. read more

I ordered a coolant tank for my vehicle, this was on a Friday. The person at O'Reilly said I can pick up the part the next day (Saturday) at 8 am. Since I have no vehicle, I had to ride my bike to the store. When I got there, they said the part didn't make the pallet and would have to wait until Tuesday morning. So now I'm left with no vehicle for 3 days. Tuesday morning comes around and I call to see if the part has arrived. The person on the phone (Store Manager Mata) recognizes the order from Friday and told me that the part should have been there on Saturday. I explain that it didn't make the pallet. He then tells me they would have to check the pallets that came in and would call me back in 25 min. 2 HOURS LATER I call back to find out what's going on. For some reason they can't find my part, my phone number in the system, or my order. The person on the phone is now a lady and the Store Manager Mata, I was talking to, is no where to be found. This is where I start to complain. They put me on hold for over 30 min with no one telling me what went wrong (they probably thought I would hang up). Finally the manager, Mata, comes back on the line and tells me he would have an answer to where my part is and would call me back in 30 min. (you can see where this cycle of BS is going). I always saw O'Reilly as a high end company. The lack of ethics and customer service from their employees is really disappointing. Although customers might get upset, HONESTY goes a long way. The WRONG thing to do is waste your customers time by the lack of information given, such as in this case, and can give them hope that you might still have the part buried in a pallet somewhere in the back of the store. Now I have to order my part online and wait another 3-4 business days for it to arrive, leaving me with no vehicle for the rest of the week. EXTREMELY DISSAPOINTED! read more