1 STAR -- Extremely disappointed with the customer service at Batteries Plus in Stevens Point…read more I am extremely upset and disappointed with the way I was treated at this location today. Yesterday, I went to Batteries Plus to have a replacement car key and key fob made. Unfortunately, the store had no power, so the employee asked me to come back later. Instead, I called the store before making another trip. The employee I spoke with yesterday was very helpful. He confirmed that the power was back on, that they had the part I needed, and that although they were a little busy because they had been without power for so long, he could still take care of my key and fob. He gave me an approximate price of $175. I specifically asked if I needed an appointment, and he told me NO. I then asked if I could come back the following day, and he said that would be fine. So I came back today based on the information YOUR EMPLOYEE gave me. Unfortunately, I dealt with a different employee today, and the experience was completely different. When I explained what I needed, his response was, "You know they are so expensive." I told him yes, I knew the price because the employee I spoke with yesterday had already given it to me. He then told me that they do these services without an appointment. I explained that the employee yesterday specifically told me I did not need an appointment. His response? "That's a lie." I was absolutely shocked. I am the customer. I called ahead. I asked questions. I confirmed the price. I asked whether I needed an appointment. I followed the instructions I was given by YOUR employee. If there was a misunderstanding between employees, that is an internal problem that should be handled between employees. I should not have been made to feel like I was lying, stupid, or somehow responsible for their lack of communication. And it wasn't just what he said--it was his entire attitude and the way he spoke to me. I felt uncomfortable and disrespected standing there. At that point, I took my keys and left. I told him he was being rude because, honestly, he was. I completely understand that employees can have stressful days. I understand that stores can be busy. I understand that miscommunication can happen. What I DON'T understand is why a customer who did exactly what she was told should be treated with such disrespect. Your own store advertises key cutting, key fob replacement, and programming services, so I expected a professional customer-service experience. (Batteries Plus⁠) Instead, I walked out feeling embarrassed, frustrated, and extremely disappointed. The way you treat customers matters. A simple, respectful explanation would have been enough. There was absolutely no reason for the attitude or for telling me that what another employee told me was "a lie." I will be taking my business elsewhere. $175 is not an insignificant amount of money, and I am certainly not going to spend it somewhere that makes me feel disrespected before I even receive the service. I hope management sees this review and takes it seriously, because this was not simply a misunderstanding about an appointment. It was a customer-service failure and an unnecessary lack of respect.

What to thank them for the honest treatment. Didn't sell me a battery…read morefor my phone because the charging port was bad and the phone does not have alot of life left. Thank you Dave Schneider

Great guys great service quick to change battery out. Best battery around. I would recommend them…read morefor sure

We had two batteries that were just a few years old and would not hold a charge. The owner…read moreunderstood our predicament and he sold us two new batteries at a pro-rated cost. Very happy and satisfied.

They had 2 batteries to choose from 2yr.3yr.with a great price for both.,so we took 3 yr. and they…read morehad them in stock!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I saved a lot of money and real easy transaction and friendly staff. Took just a few moments.read more

It's a small shop, but big on expert & friendly service, knowledge and advice. Huge selection…read moreonsite and will get what you need for specialized needs. Support local business and recycle responsibly.

Cameron was amazing I highly recommend him for any of your automotive needs. Quick, knowledgeable…read moreand nice. Helped me with my battery :)

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I needed a new battery for my car so I went to batteries plus on East Washington. The person…read moreworking was very kind. He was the only one working and said to be honest he said it might take a while because he was the only one on the premises and would have to help other customers as they came through. Just so I was aware. He did not have the battery for my Hybrid and was very apologetic he could not assist. He recommended I go to the dealer and see if they could do better. I appreciated his kindness, honesty and recommendation. I go back there for batteries.

Worst service I've ever experienced never go here also employees do not care at all if you are…read morelooking for battery's do not go here

I stopped in Tuesday morning for a key fob battery....I have the lifetime replacement plan that I…read morebought in a MN store that I thought allowed me to walk in to any store, give my phone number, hand over my key, mew battery and out the door! However, this must have been the first time I did it here.... Jake was very helpful and informative and said some stores are franchises so maybe my plan didn't transfer over? He kindly got me a new battery and had me on my way. Thank you Jake for the friendly, fast and informative service....a pleasure.

Tracy and her team are great! A dealership told me my battery was going bad, so I stopped by and…read morethey tested it on the spot. It turned out my battery was perfectly fine! The service was quick, honest, and professional. I really appreciate their help and would definitely recommend them.

Had a great experience getting a new blinker light. Harley the manager was knowledgeable and…read morefriendly. He quickly found and replaced the bulb I needed. And he did it in the rain which was above and beyond! It was reasonably priced and super convenient.

Wow! Stopped in today and their customer service gets an A+!! While it shouldn't matter, I am…read morefemale and when it comes to issues with cars I get apprehensive. I know nothing and I hate getting my hands dirty. Aiden was a huge help. Apprehension gone. I'll be back :)

I always call or go to this particular Oreillys store because it is the nearest to my house and…read morealmost always I have to deal with an employee called Glenn. Let me tell you a little bit about this Glenn, Glenn is the type of person that sold me a battery and when asked he refused to installed it and huffed when I asked him for the tools to do it myself, when trying to diagnose my battery with their tester he huffed like a 5 year old child and made me wait almost 20 mins to get the tools. Today I called to dispose of my oil since I have almost 5 gallons to dispose because they never want to take my oil and he said, "I can't take your oil because we're full" I asked him if the oil is picked up weekly or monthly and what not and he says, "I don't know, you can call other stores and check with them" and stays silent and when I'm about to ask him usually how much time between pick ups he interrupted me and says, "They pick it up when they pick it up". This guy is a total world class act and if he don't want to work there just resign and stop being so nasty. I'm not sure if it's my accent because I'm spanish speaking but it's almost borderline racist kinda normal for the area that I live. Glenn if you ever read this or if corporate swipe their whatever with this reviews I think you should be fired or at least put on a desk job where you have 0 interaction with the general population.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!