they suck, couldn't even order my parts correctly and now I won't have a way to get to work…read more oreillys is way better.

Got what I needed and got out in less than 5 minutes. Staff were all practicing social distancing…read moreand wearing masks. It's the little things that make a shopping experience great. Two thumbs up!

Had a burned out blinker and Mike changed my turn-signal light free of charge and he did a great…read morejob!

Lousy customer service rarely surprises me these days. Having a job in retail might have meant…read morecustomer service was important at one time. I'm told that hired help is so hard to find that the only apparent job skill needed is a pulse. I don't actually believe that. But so often I'm finding it to be the only trait I can identify when I'm face to face with many of the front line workers on any given day. This afternoon I entered the auto parts store. One of countless that I've navigated during my life's numerous car issues since 1984 id say. Back as a teenager I wasn't qualified to work at such a place because I was uncomfortable in any position dealing with strangers. Not exactly shy, but not skilled in opening a conversation with strangers. I was good with mechanical stuff and could perform many basic maintenance needs for motorized as well as pedal powered machines. But because I only had a pulse at that time, I wasn't ready to enter the work force for the far distant future of the 21st century job market. Fast forward to 2021. I'm old by the standards of the millennials, old by my standards as I viewed anyone over 30 once upon a time. The 4 young men today at Auto Zone were all up at the front counter, one was at the cash wrap ringing up a paying customer. Two were standing, and talking about something, not busy nor were they completely doing anything of concern. Number four was aware that I was looking for something after I already looked for it and failing to locate it, returned to the front to ask. If you've ever been to any auto parts store in America, the way it works is you A) Go straight to the aisle and track it down yourself. B) Go to the area (for example air, oil, or fuel filters) where they are shelved and you'll see a couple paperback catalogs hanging from a cable or similar. You locate the make model and year of the vehicle you are working on and after learning this method (it's like learning the Dewey decimal system in the library, except the librarian isn't there to teach you, so generally a store employee might show you or, in my case dad did) you find the code and search among the secret number code scheme embedded into this mysterious car repair coven. C) You go to the counter and one of the presumably trained employees does (B) for you, or they use the modem computer system right up on the counter and go fetch your part from the cavernous warehouse behind the door. Today's MENSA applicant did a bit of B and C. He looked up the code on the computer. HE DID THIS BECAUSE THIS STORE DOESN'T Apparently have the catalog. In fact this shitty store only stocks ONE brand of filters period. STP. So he looks up the code, writes it down and hands it to me. At first I walked towards the wall of filters. I KNOW this f'n system. I KNOW how to read the catalog and how to find the parts. I KNOW how to do his job, but I'm NOT going to do it. In the case of auto parts stores not having these catalogs, it's standard practice to look up these scary coded numbers and then GO FETCH the parts for the paying customer. My main store always does this. Often when they're busy I'll happily go get the parts myself, I LIKE the fact that I'm one of the customers that can in fact DIY with absolute confidence AND COMPETENCE, hold my own in their sort of secret club. But when I go into a bozo outfit that employs dimwits that are both INCOMPETENT as well as LAZY, I am not so forgiving. Terrible customer service. I MIGHT be out of line in this review. But I don't believe I am. The manager of that store needs to know that the workers that are lazy should be working at his competitors store, not his. I didn't buy the filter at this store. I'll likely not return to this store. Good customer service brings repeat customers, lousy service brings words such as these.

What an amazing experience we had buying our Subaru Forester!! Jason is an experienced and…read moreknowledgeable salesman and made our process smooth and easy! We went in on Saturday (end of month) thinking we would just test drive.... Walked out with a beautiful ride! Ben was the finance guru and really impressive with his full knowledge of everything financial!! Our future cars will be purchased here!!! We are officially a Subaru family!!!! Dogs are welcome ( as long as owner can behave ) so we brought our puppy as well! Thank you for being so amazing and do a wonderful and professional experience

I just wanted to send a big thank you to Don Miller Subaru service for helping me with an issue. I…read moredropped a diamond pendant down the side of the seat and was unable to find it. I went to Don Miller Subara service and was helped by Ryan. He tried to find the pendant but after some searching said the the seat would need to be taken out. Thankfully, after taking the seat out the diamond was found. Big thanks to Ryan and DM Subaru for helping me with this issue for no charge!

I scheduled a service appointment with Zimbrick VW of Middleton because my engine was making some…read moreodd noises when idling, and also didn't seem to be running 100% smooth at highways speeds. I had traced the issue to the VVT solenoid (AKA cam magnet) which I had already replaced once, and suspected the issue was coming from that. They proceeded to quote me over $5000 for 4 different repairs. After doing some research, I concluded that 2 of those repairs (which would have totaled somewhere around $3400) were completely unnecessary and they were just trying to upsell me. For the actual repair relating to my VVT solenoid (and oil spool valve) they quoted me $1000. After looking up the repair I quickly realized that was very overpriced, as the repair was essentially removing 3 bolts, popping two parts out, and replacing them. So I asked if I could just buy the parts and do it myself (which I actually didn't do and decided to buy online, because their parts were also overpriced - $500 at the dealer vs $278 online for the same OEM parts). I did have them move forward with a separate repair they flagged, which was new tires and wheel alignment ($1000, which I will admit was a decent price). However, they then charged me an additional diagnostic fee "because I didn't move forward with service"... even though I paid them $1000 for new tires. When I initially dropped the car off I signed for the diagnostic fee, and I explicitly remember reading that they waive the diagnostic fee if you move forward with service. However, they explained to me that my tires were under a "separate diagnosis" and that the tires didn't count or fall under the "diagnostic fee". Overall I left feeling like this place doesn't care about their customers and just wants to make money.

The eastside service has proven to me nothing but poor and incompetence. I have given them more…read moreopportunities than most would be willing to do and they have NOT improved. Stay away from getting your car serviced at Zimbrick Madison Eastside.

Ver nice and knowledgeable staff polite and accurate. Product arrived as promised after we paid…read more These are special order items so you have to pay on order. No surcharge for using credit card. No discount for paying in cash. You pay after installation for the installation.

I have gotten two cars windows tinted here. They are always extremely friendly and helpful. I had…read morestruggles with booking my appointment online, and they took my appointment over the phone. They even got me in earlier than I was expecting. Their craftsmanship is perfect and they stand behind their products.

Why are all BMW dealerships and their service departments crap? I will never own another BMW they…read moreare junk!!! And they don't stand behind their crappy cars that are less than 3 years old and constantly having issues can I say

Everyone I worked with was truly fantastic. First, a huge…read moreshout-out to Micheal -- he was the very first person to reach out, and from that moment on he was unbelievable to work with. Even with me being a long-distance client, he made everything easy, fast, and stress-free. He wasn't just a salesperson -- he genuinely felt like a friend. He consistently went above and beyond to make sure every one of my needs was taken care of. Any documentation, records, questions (even personal ones), he was there and had my back every step of the way. I highly recommend asking for him if you're shopping here for your next vehicle. He will make sure your experience is nothing short of amazing. Next, a big shout-out to Jared and Wade. I'm pretty sure they're both managers here, and as a manager myself, I can confidently say they run their team extremely well. Their leadership, communication, and people skills are top-tier. They make everything easy to understand and make you feel completely confident and worry-free throughout the entire process. I'm incredibly grateful for everyone I worked with. If you're looking for your next car, this is the place. I promise you -- you won't regret it.

We came in right before closing today. With a blow out tire of my daughter's car. They were able to…read moreget a new one put on the rim with little notice. They saved me a huge headache. Not having to wait until the next day also. Thank you very much for all the help today. I really appreciate the customer service and care they gave.

Took my car in for an alignment, $130 for them to put sensors on my vehicle, drive it around for 5…read moreminutes and for them to tell me they couldn't fix the camber on my wheels due to a "third party auto part." Don't get rinsed by these guys.

We were traveling and our brand new truck with 900 miles had a significant fuel issue and it…read morerequired for us to unhook our trailer and park our truck in front of the service door on Sunday to await the Service Dept to open Monday. I was waiting at the door early and the staff arrived on time, opened the doors were ready to get things done. My truck was in the shop within 5 minutes, The staff assured me the issue would not take long. I awaited like a dad waiting for a new born at the maturity ward. In 2.5 hours my truck was complete, the invoice was very reasonable and we were back on the road. I just want to thank all the staff for being responsive, professional and so friendly. I would recommend Ballweg Chevrolet to everyone for being a small town friendly business.

I had been looking for months in getting a new car. I did a lot of research and did a lot of…read morehomework and preparation to negotiate to get what I want. You know what? I didn't end up needing it. They just made it incredibly simple to buy a car. I rolled in with my old car on a Friday morning. I knew what I wanted, and the sales person took me out on a quick test drive while they did an appraisal on my trade in. Then came the part I was prepared for...the negotiation. I was ready to play hardball. To my surprise there was no foursquare. No pressure. No hard sale. I was able to easily negotiate to get the price where I wanted. During the negotiation the sales person told me regarding my offer "If we can't get it there, at least we can part as friends." The trade in price on my car was fair, and what I was expecting. The financing part, again, was simple. No hard sale on extras. Just sign a few papers. The whole process was so easy, in fact, that the most time consuming part was waiting for my new car to come back from getting washed and detailed! Beyond the buying experience, their service department is great as well. My wife has taken her Pontiac there for a couple of years. We will often call around and get pricing quotes from different garages, and Ballweg often has the best price for service and does quality work. Car dealerships have a reputation of being sleazy and manipulative in both sales and service to get the most from their customers. I'm happy to report that Ballweg does not have that reputation, and I look forward to more positive experiences with them.