I've been patronizing this Batteries Plus location for about 15 years and just made a trip through…read morethe epic 2026 ice storm today. That's when I realized I'd never reviewed them before. And while 288 Google reviews average a respectable 4.6, the few dozen Yelp reviews with a sub-four average are unfair and fail to do this store justice. I've always been treated with professionalism and friendliness here. Unlike a car repair shop where you might be chastised for knowing nothing about the automotive world, there is no judgment at Batteries Plus for being battery ignorant. With a little witty conversation and expert knowledge, they'll find just about any battery known to the human race, and even install it as well! And believe me, I've brought in some challenging items. Speaking of automotive, they even offer free installation of car batteries bought there, something that's saved me on several occasions! I just brought in a scale today, with the employee immediately identifying the type of battery at a quick glance on my fifth step into the store, even before opening the compartment. Grabbing the product from the shelf and emerging from the back room with a set of every conceivable speciality screwdriver on the planet, he adeptly unwound the tiny screw, switched the batteries with a flick of the wrist, and finished the transaction. Efficiency, expertise, and encouragement defines every employee here, and I'll remain a loyal customer for life.

Just had a bizarre exchange with person at cash register during a pick up order of which there was…read moreconfusion. Perhaps the worst customer service in the history of customer service ! When I referred her to website for clarification she refused to look saying ' I don't buy stuff on our website ' adding with a final statement ' I just push buttons here' HIGHLY recommend avoiding this location until a responsible persons are found. I'll try to catch her manager this week and hope he/she looks at the company website and doesn't "just punch buttons"

Nat and Andrew were extremely helpful and knowledgeable. On top of that they were a joy to talk to…read moreand definitely made my evening. These two definitely earned my business!!! Thank You,

Broken equipment and over priced! Went to Gallatin TN location to get OEM remotes programmed,…read morestore personnel were great but their machine was broke; called Madison and Mt Juliet - Madison "we dont do that on Sundays" and Mt Juliet |We dont do that at all"; called Bowling Green, we can do it - but not for Nissan!. Ended up up Nissan dealer- $75 for 3 remotes versus $89 each that BatteriesPlus wanted - even though they advertise 50% less than a dealer!!

Service was faster than expected when I took my son's phone in to have the screen replaced. Check…read morein/check out took a while, but the work itself was faster than estimated. Definitely recommend!

The dude with braids, David, was fantastic. He gave me a great price and had the phone returned in…read moreunder an hour. Bonus points- I called the store first, and had them quote me a cracked screen and a charging port. When I got to the store, they suggested cleaning the port first, which they did for free, and pulled out so much lint I was shocked. I figured I'm a pretty clean dude especially with electronics and I couldn't believe how much lint they pulled out of that tiny iPhone port. When they did that, I figured I had enough left in my repair budget to get the battery replaced, which they had in stock, and they threw in a steep discount for the two services. I'm very happy and will go back there without hesitation.

Don't you miss when the person behind the auto parts counter knew about cars not just put something…read morein a computer. I needed a light and the kid had to get off his butt while sitting on the front counter. While typing away after I told him what I needed he still insisted on needing my vehicle info. Then tried to lie by saying the motor matters for a freakin bulb while vaping in my face Pass this location.

Austin was highly mediocre, less than helpful, in a hurry, gum smacking, unfriendly…read more I'll head across the street to AutoZone.

Very friendly staff, wonderful customer service, and quality repair ability…read more My smartphone had water damage, and they went above and beyond to get it running again so I didn't have lose my photos and contacts. Highly recommend.

This store was badly needed here in our area. They carry almost any kind of battery or bulb you can…read morethink of. If they don't have they can find it! Located at the Glenbrook Shopping Center so easy to locate.

I haven't bee so impressed with a business's customer service in quite some time. I try to give…read moregood reviews when they are deserved and try to only give bad reviews when it is REALLY bad. My experience with the Batteries plus in Cookeville, TN was amazing. I went in for help with an issue with my iPhone and the staff were very knowledgeable, helpful and went well beyond what was required to make sure I got the help I needed at the best price possible. Way to go BPC!!!! Call me impressed!!!!

This battery store had so many different types of batteries. Big ones and little ones fat ones and…read moreskinny ones but just not the one we needed. As matter of fact in all of Cookeville TN no one had these types of batteries. So Amazon gets the prize.

Because not every review can be craft cocktails and Dubai Chocolate. Sometimes you're running…read moreerrands on a Saturday and you have a very specific, adult, boring need. And you want the right thing. AND you don't want to spend a lot of time or money. Connecting to local (franchises) businesses can take many forms. The Jelps is the place to answer the questions and find the things. Find the things. So, despite working in and around 0's, 1's and dot coms for a significant portion of my life, when I can be a Luddite, I am all in to an analog way of life. It came to pass that one too many nights of letting my nine-year-old phone charge overnight led me to the consequence of such action. My battery wasn't holding a charge for a good amount of time. Ergo, Battery Plus. Knowing that a Nashvillian can find d@mn near anything h/she/they need driving down Nolensville, I went in search of the BP to cure what ailed me. Parking was easy (a key data point in Glencliff) and the clerk who helped me was knowledgeable and nice... and a bit shocked at the age of my phone and that the original battery had held up for so long. He walked me through my needs and wants and I picked a battery that will (hopefully) do the job for another [redacted] years. I now know not to leave it plugged in all night. Progress!

Easily the greatest costumer service experience of my life! I came in with an old digital camera…read morethat had been sitting dead for 10 years that I couldn't get to charge, and instead of just selling me a new battery they tried a few different things to get the old lithium battery back up and running. When we realized the charging cord I had didn't work they pulled out this battery charger that adapts to different sizes and proceeded to check that it all worked and then sold it to me at 2/3 the price. The shop is also really clearly organized and clean, very easy to find things if you aren't in the mood for asking a bunch of questions like I was. If you are thinking "I'll just buy it on Amazon" try going here first! Places like this need to stay in business, and their expertise is way more helpful than just ordering something you THINK will work