Went in for tire repair or replacement (depending on the area the tire was damaged during my "curb connection")! And I arrived about 4:30pm. I know they close at 6pm but was assured by Matthew that if I'm checked in they guarantee service would be completed. So estimate 530-600pm. I'm ok with that because you don't want to drive too long on the funky spare! I'll report on the timeliness and courtesy in another message once my service is completed. read more

Called the store at 8:30am was told they would be able to get me in for new tires and alignment. Got to the store 30 mins later stood in line for 20mins was told the car would be ready by 1pm. Checked the status at 2pm car still hasn't been serviced was told appointments came before my car and that it would be completed by closing time at 6pm. It's 4:30 they still haven't started and I'm not hopeful that it will be done today. WORST EXPERIENCE EVER WILL NEVER GO BACK Update... my car was done at 6pm and they didn't even do the alignment I needed smh read more

Discount Tire - The tracker they sent so I can track the progress and the time they lied about smh - Tires Near Me - Murfreesboro, Tennessee

EVERYtime I schedule an appointment here to get service done like once again today, my car doesn't get pulled in until 45-60 min AFTER my scheduled time. I'm sick of this happening back to back to back with this place. What's the sense of making an appointment only to push it back and have to make me reschedule other occasions I had planned that day? Thanks Omar and Atticus for feeding me BS until it was actually pulled in a bay. read more

I bought 4 n tires and got home a hour later one was flat and it was in gallatin so I take it to the nearest to me in Murfreesboro on old fork parkway my family has account and been doing business there for years. I got there at 9am and was told it be 11:30 before can get to me after the incon and is making me late for work. was then told need wipers I'm sorry but after telling short on money because I spent on tires after blowout yesterday . They should throw in wipers now it's very inconvenient and I'm going to be late for work and I let them know and sorry I think custome service is poor especially when you just got new tires and they should have got me in sooner it's not my fault.1 star read more

I get my tires rotate and balance here. They are quick when you have an appointment. If you don't, expect long delays. Highly recommended.

Sales man tried to do a hard sell on me said I needed new tires at 30000 miles and refused to rotate tires. Even though I did the penny test and had plenty of life left in 60k tires and rotated every 7500 miles. You lost a customer. read more

Great customer service! The staff is knowledgeable and the wait is never long. The team effort by employees really shows!

After spending $2000 on a new set of tire I noticed my tire monitoring system was not registering. I called the store back about 5 min after leaving the store and was told that it would reset its self after about 20 miles. Needless to say after about 200 miles it's still not working. I called and was told to bring it back by and it would only take about 5 min to reset. unfortunately, it took about an hour since I had to wait in line behind customers who have not even purchased tires yet. Poor customer service and poor customer care. Go somewhere else of you want a company who cares about there customers and andnot just to make a dollar. read more

Called ahead to see if I could get my tires rotated. Waited in the lobby for 20 minutes as the staff buzzed around, with only two people in front of me. Walked out. read more

I use to sell tires. I came in to get new tires. Told the sales men the size and year of my vehicle. He said can I see your vehicle. I said ok but I already know what size I needed. Came back in and showed me the most expensive tires and said this is the tires Ford recommended for that vehicle. Now your salesman shows me that I don't want to ever do business with your company. You hire dishonest worker. I told them I can get same size tires at half that price. He said where. I told him on line. I guess he dose not think that I did my home work before I came there but you lost a costumer for life. Funny he lost the commission on the sale. Don't remember his name but seeing how I will never come back in it dose not matter. I know he looked at what tire were on the vehicle and tried to up sell based on what was already on the vehicle. I guess he thought this was going to be easy. Tell your employees to be honest because you don't know what that person knows. I bought my tires on line and Walmart put them on the vehicle. So your company is dishonest in your dealing and it shows in your employees. read more

I have been coming to this discount tire for 11 years and have always had the best customer service. Discount tire works with my budget and always gives me discounts where they can. read more

Excellent service, fast 15 minute wait time. Excellent all the way around. DO NOT go to Tire Discounters

I took my car over there after hitting something in the road and everyone was amazing!! the guys in there were working so hard to make sure customers were taken care of. Thank goodness I purchased the certificates on my tires which saved me so much money when I had a flat tire and they replaced the tire for free!!! saved me some serious money!! So grateful for discount tire!! read more

Pretty much always have a good experience here. All of the employees are friendly and helpful to explain options. Today's visit was for all new tires. Called not long after they opened and talked to Tyler. He wasn't pushy and impatient while I decided what I wanted to do. I arrived after work and was done in about ~45 minutes. I was able to enjoy my dinner while getting my vehicle all fixed up. Also bought my last tires here and had to have one repaired twice for a nail. No charge and fast service. In my opinion Discount Tire is the Publix of tire service. read more

The customer service and care the management and staff have is completely unmatched! After a long night of work, I stopped by to just get what I thought was going to be a patch in my tire but I needed a new one. They were able to get me in and out and took great care of me! read more

Discovered an issue with a tire and needed an immediate fix and chose Discount primarily because it was conveniently located. I had purchased tires at the old location across the street and knew they had tires in the size I needed. The new location is larger and comfortable. I say comfortable because I ended up spending several hours there. Complimentary refreshments were available and a large window for viewing the garage is there for anyone who wants to see the progress of work. I was greeted immediately upon entering and helped after a short wait. As I waited, I was reminded that changing tires on cars is just not a fast and easy process, unless you are in a NASCAR stock car. I was happy with the tires and how they are performing, and I was sold on the lifetime guarantee. I think it is a good, relatively inexpensive safety net, especially considering how expensive tires can be. read more

Discount Tire - Tires Near Me - Murfreesboro, Tennessee

I called about needing to get some air in my tire and the man on the phone was very friendly and helpful, once I got there it was a smooth and nice experience. read more

Got a terrific deal on a new set of Michelin's...Called around to find a good deal because I knew what I wanted for my Sequoia. These guys blew the socks off of everyone else and saved me about $400 off of the previous quote I had received from another company read more

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Exceptional service and value every time! Maybe the only place left in America that cares about their customers. Seriously.

We spent a lot of money we didn't have for an appointment, my wife took off work to make the appointment but they made her wait outside for an hour with a screaming baby while others were being serviced before telling her that our wheels aren't even in stock (the whole reason for the appointment) and would have to wait until the next day. Now I have to take a day off work and lose more money over this. Now I'm considering a refund and to take our hard earned money to another place that respects us and our time. read more

Horrible store. they make promises then act like they don't remember it. Spent over 2k on tires now they are saying they can't rotate them without removing the tire from the rim. Will never spend another dime here. Thanks John! read more

Ordered tires for a 2019 Chevy Spark over a week ago and scheduled an appointment for my next free Saturday, as this place is 40 miles from home. I got a call earlier this week that the tires were in stock and they were available if I wanted to come in early. Due to my distance from this shop and the fact that I have a job I could not come in early. I show up saturday at 11:50 for a 12:15 appointment. I get a text to follow the progress and I notice my car never enters the bay for service and the tracker says my car should be done at 12:35. At 12:45 I inquire on the status of my car, only to be told they can't find the 4th tire. I have already paid for these tires and installation online. I'm told they can put a 4th tire of a different brand or I can just come back when they show up. Keep in mind I came in today because I was told they were here. Then they tried to upsell me new wheels and other tires as a deal for failing me. Stop the madness. I need tires, they are an odd size so I am stuck with unmatched tires until the 4th one shows up from the Discount Tire Fairy. I then get to drive another 80 miles round trip for something I already paid for. Will never come back after I get the 4th tire I paid put on my car. read more

Been buying tires here for years. Customer service has always been on point. I Usually do my research on the tires I want before coming in. Even if they don't have the tires in stock at that time they will accommodate to have it that same day delivery. Or schedule to have it put on another day. Either way i have never felt pressure into buying or purchasing what I don't want or need for my car. Everyone expects to have their service done quick in and out. It doesn't work like that. Best to make a appointment for services. Other then that you will be waiting in between services to fit you in. Especially on a busy Monday. You can schedule your appointment online or call in. Keep the good services here I will continue coming back. read more

Great deals on tires, fast and friendly service. I had tires installed on both cars within a week of each other. I ordered the tires online and the tires were installed while I waited. I believe the longest wait time was for the second car and that was around 45 minutes due to them being very busy that day. The first car took maybe 20 minutes? Other places will take half the day to get around to installing the tires and then you'll have to deal with unwanted upselling. I was impressed with how fast and easy the process was and I appreciated not having high pressured upselling. The waiting room is very clean, the staff was friendly and helpful, and I got a great price on the tires. Order online and install while you wait, it's about as easy as you can get. I highly recommend. read more

Daniel, at front desk, he lied and then denied it. Said it would take 30 minutes then I arrive and he says "oh, it will be 1 1/2 hours" We have bought many tires there...WON'T BE BACK. Done. read more

Don't even come here if you don't have an appointment I date here since 1:52 til 4:33 before my car was even pulled to the back!!! They don't even provide a estimated wait time!!! I would not recommend this business they don't respect your time or money... at the end of the day to save you money and time I suggest Walmart tire shop and I priced checked it there afterwords and it would have actually been cheaper and faster at Walmart I will Never come back to this location ever read more

Discount Tire - The time I checked in and it's now 4:44 and car is not even close to being done worst experience ever!! Would not Recommend - Tires Near Me - Murfreesboro, Tennessee

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Poor time management, !was here at 12 and still was here at 4 pm , took appointments around me and have 4-5 people working on one car ! I only needed one tire fixed ! read more

This is our second visit in here. We've found their customer service to be excellent and prices to be great. After getting a flat (somebody popped the curb idk who, because it definitely wasn't me ‍) they were quick to get us in check the necessaries and get the tire replaced. They have a big glass viewing window which also makes for excellent little boy entertainment. read more

Discount Tire - My kids watching them replace our tire - Tires Near Me - Murfreesboro, Tennessee

so I have gotten 4 brand new tires for my vehicle! I come here all the time to get free air and patches or whatever my tires needs are... but yesterday is what made me give them a review! I had a 10am appointment and I arrived 9:40am yesterday get checked in and sat in waited room expecting the 20-30 mins. 2 people came in after me and got seen before my vehicle and I overheard both had 10am appointment for the same thing as me... a balance and rotation. I should of been seen before both of them! I went to the desk and I think his name was James told me oh it could be up to an hour and I was like why set an appointment if you don't get seen close to your appointment time??? It wasn't until 10:45am that they finally got to my car! Extremely disappointed with how I was treated yesterday read more

They used to be great, but not any more, you can drive in there with new tires and they will say you'll need new tires soon. Told me I needed new windshield wipers when I just replaced them a few days earlier. If you can find a deal on tires thats fine just ignore their recommendations because all it is all bs. read more

I ordered some rims and tires as a bundle from here and waited 3 weeks for them to come in because the rims I ordered were on back order, which is understandable and not a problem at all. The rims finally came in this week so I booked an appointment to get them put on my car about a week in advance. When I arrived for my appointment I had to wait for 3 hours before one of the workers informed me that the rims I ordered from them would not fit my car and I had previously been told multiple times that they would fit on my car without any problems before purchasing them. I did get refunded for the rims but this was a complete waste of my time and one of the worst experiences I have had with any kind of car/tire shop. I would not recommend shopping here for anything other than tires. read more

Dropped off the wife's car for a tire rotation and a repair of a slow leak this morning. New tires. Got them from discount tire in December. Got a call at 11am to come pick up the car. Was told they could not get ahold off us so they replaced a bad tire. $180. Wife asked why the tire was replaced instead of repaired. They said the hole was too big to repair. We've been airing the tire up once every 2 weeks until we could get it in to the shop. Hole could not have been that big. Still should not have replaced the tire without discussing it with us. $180 we don't have right now. We would have been fine with the old tire just putting air into it occasionally. It never went flat . They refused to put it back on. Ended up wanting to charge us $50. Sound like a typical auto shop cheap trick to get more money out of customers. Never had a problem with Discount Tires in Illinois....but since we moved to Tennessee they seem kinda shady. Might have to check into some other tire shop for the next purchase. read more

FAST, friendly service and the best prices in town. I called the closest store to me of the same name, then called this one for a second opinion and this store came in quite a bit cheaper than the store closest to me. I saved a bunch of money by driving 10 miles out of my way and I'm glad I did. The staff at this store is great! Everyone I interacted with (5+ people), were great. Did I mention how FAST the service was? read more

I have never been so impressed with a company in my life. They have FANTASTIC customer service. I have no interest in cars, so I couldn't tell you anything about them except the fact that I drive one; they were so helpful in taking me into the bay to show me what was wrong with my tire and how to go about fixing it when I didn't understand their mechanic talk. I was very impressed that they did this, and they asked for my approval before continuing even with the risk that something might go wrong (one of my tire's lug nuts were cross-threaded by the dealership). I let them continue to do what they needed to do, and they were careful enough to not damage anything further. Everything went smoothly, and I will definitely be a forever customer!!!! read more

Our boat trailer got a flat tire on our way to Florida and these guys saved the day professionally in every way. Thank you

Last week I ran over a piece of metal in a construction zone and Shawn was able to get my tires taken care of quickly and efficiently, and even helped fix problems on my tires that I didn't know I had! Not even a week later I ran over a screw and was able to come back and get helped quickly by James, who was super friendly and efficient! Both workers were very kind and gave excellent customer service. As my experiences this week have shown me, Discount Tire employs amazing individuals, who do a great job at a great price. I will definitely be coming here for any of my future tire needs. Also every single employee was wearing some sort of mask or facial covering, which I greatly appreciated! I'm glad that Discount Tire does so much to take care of their customers. read more

Stopped by the new location the other day and had the pleasure of working with Jeff. I had a tire that had picked up a screw and to top it off, three different tread depths from not having bought a full set of tires in ages. Jeff completely understood my predicament and work for close to 20 minutes finding exactly what I wanted and making sure it wouldn't break the bank. Once we settled on a set of tires and they got the car back, I only had to wait maybe 15 minutes, tops. Everyone I dealt with was great and the service was top notch. I'll definitely be coming back to this location again! read more

They caught an urgent issue while checking tire pressure. I had a short window of time and they worked quickly to get the tires replaced in my timeframe to keep me safe on the road. I have had nothing but positive experiences here with all of our vehicles. They are consistently fair and honest. I highly recommend them! read more

I had one of the best experiences I've probably ever had with any auto place I've dealt with. Everyone was so kind and respectful on sight and even over the phone I received the same treatment. They answered all my questions and concerns and were super kind and patient as well. I had to put in order for some tires a few days prior to the installation and the person I spoke to was Colten. Exceptional customer service and attention to detail. Colten was also the one I so happen to speak to on sight on installation day as well. This is exactly the type of business and customer service attitude that I really like and appreciate. I heard nothing but good things from this business and I got to experience it first hand myself. Thanks to all of you for what you and the team do. read more

I bought 2 front tires at the end of March this year. 4 months later the balance needed to be done. I took it in, "they did the balance". I drove away and the car was still shaking. I went about a month before calling them because I have had other things that needed taken care of. I called them today and asked if I needed an appointment and told them what was going on. Shawn said come on in, you don't need an appointment. I drive all the way there and Wil comes out with an attitude asking me what I needed. After explaining the balance issue he goes around my car and squeezes the tires. Not sure what the hell he was doing but anyway. He said, Ok it will be 2 hours before we can get to you. I said I have an appointment I have to be at and y'all said I could come right in. IF I go back, this will be the 4th trip at getting the tires balanced. DON'T TRY TO GET TIRES HERE AND GET THEM BALANCED RIGHT. I am going to see what I can get done about this company not standing behind the free balance when buying tires. read more