Absolute horrible experience. I ordered a radiator fan for my father-in-laws car and was told it would arrive tomorrow. I placed the order and put it under his name and phone number. My in-laws usually shop autozone, however I was a store manager for O'Reilly's and I always shop there when I need parts. When my mother-in-law went to pick up the part, she was told the part was not there and it was delayed 1 day. They did not return untill 4 days later and were told there was no part and no record of the order either. She went home confused and decided to call the store and ask if they stocked the fan. A younger man answered the phone and immediately found the part and even told her the part has been there 4 days and was about to be returned. My mother-in-law returned to the store only to be ridiculed by the same man that told her the part was not there. The younger associate had the part at the counter for her, she paid for it and commented that the older man had bad manners and bad customer service. That older man yelled at her, saying the customer complaint phone number is on the door and he urged her to call and complain with a smirk on his face. It is unbelievable the amount of disrespect this crew has towards customers and even senior citizens. If that man has even a little bit of decency he should apologize to my mother-in-law for the way he treated her, but I expect he will probably deny what happened based on how little respect he has for his clients. Even I am ashamed for sending by family there, only mistreated and ridiculed.
Andrew M Navarro read more
