They squeezed me in last minute for a same day oil change. Was given an estimate of when they could…read moreget my car in if I left it, near spot on. Very honest, very easy to talk to. Will be back for further service.

DON'T, find someone else. A simple oil change turned into a big headache and a bigger bill. I…read morerealize individuals make mistakes, but taking accountability for your mistake goes along way. I don't think they are capable of saying sorry I messed up because they want to shrug the blame elsewhere. It's sad to see a place that was once reliable go down the drain!

The store has changed hands, and it has changed! It has a lot more items! The NAPA rewards is worth…read morethe time and effort! Covid19 efforts at this store are almost non existent! None of the employees wear a mask, there are no signs to speak of to direct people to maintain six feet of distance! People should respect Covid19, as it is an airborne disease, and you never know what flavor you're going to get when it invades your body! For some it's a little black pepper, for others it's a ghost pepper ! Employees start wearing masks, and put up plexiglass and I will rate NAPA with five stars !

Every time I come here the staff is very friendly and helps a car novice like myself find quality…read moreparts/supplies. They not only make great recommendations, but helped me find videos so I can perform more car maintenance by myself than I thought possible. I think their prices are very reasonable and will definitely keep coming back!

If you need affordable vehicle repair or service and want a quality work you have to go to J & L…read moreAuto Repair in Farmington. I've known Jeremy for years and trust his work as much as the dealer but with a better price.

Excellent mechanics. Very honest about the work they do. The owner of the garage, Jeremy, is always…read morewilling to help save on costs by finding used parts for me or offering work-arounds to problems as opposed to claiming the engine needs replacing because of worn belt. This doesn't mean he'll cut corners. They are very straightforward in their assessment of an issue and will let you choose how to handle it. I've had my vehicles into this shop at least a dozen times and the only thing they couldn't fix was an electrical problem that I later traced to some well-hidden corroded wiring.

I have had suspension parts repaired at this location and they are a great resource for older…read morevehicles! They also do travel trailers that need alignment! They are very friendly! Don't be turned off by the dirty clothes of the workers as these guys are doing work that a lot of other so called alignment shops turn down.

Top notch service and customer care! While my son was attending Carleton College, he experienced…read moresome car trouble. Living in Texas, I searched for a repair shop close to the school. I found Convenience Car Care on line and contacted them through their website. Tom called back that night and got all the info. The next day, he contacted my son, picked up the car, and even drove him back to school! The repair was simple and Tom even picked up my son the next day to get his car. Tom fixed a couple other items while the car was in Northfield over the last two years. Drove it back to Texas a couple of days ago. Ran flawless! Highly recommend this place. Tony C. 2004 Cadillac SRX

Tom and crew have taken care of our vehicles for many years, and always are very honest with…read morereasonable cost. They also look out for our safety, letting us know when they assess a situation as being a safety hazard, such as leaking gas line (we usually are driving our vehicles with many years of use on them).

I had my vehicle with them a couple months ago: Due to a miscommunication when a third party (my…read moremom ) dropped off my vehicle, the initial repair I had Park do on my van did not solve the problem (which at the end the day was on me). When I went back to work with them in person, I had a pretty negative bias going in, but after talking with the owner he gave me confidence he would solve the problem and he did. It was a pretty bizarre issue and even my more mechanically inclined buddies said it was a really tough one to track. (For the dorks: There was a single connector pin inside the fuel pump that was cracked in half, down inside the connector housing). They also took care of me in a way that I was very satisfied with with regards to cost.

Easily one of the Best most honest shop in the world! Thank you Josh and all the Mechanics!!!!read more

I previously bought a Harley from a north metro Harley dealership, did not have the greatest…read moreexperience. Fairibault Harley has a really strong reputation. I bought a new bike there in 2021, and had the absolute best experience. They treated me so well, really nice / good people, and gave me a really great deal on my trade in. I had this service dept install a cam, pipe, air filer, and dyno shortly after I purchased this bike. My bike recently started running rough and had several check engine service codes pop up. This dealer got me in right away to take a look at it. They spent 1 1/2 days on the bike, and ended up updating the aftermarket tune I have in the bike and spent 5 hours on the dyno. My bike runs so good right now, and has a ton of power, it is unreal. They didn't charge me for any of the dyno, and only charged me for the new tire I had put on. Really great company, and just good people there. I will always go to them for service or to purchase any further bikes.

Misleading Service Department, Poor Customer Service/Relations, and Appalling Harley Experience…read more This is a review as an new rider experience at Fairbault Harley-Davidson Dealership: Background: I purchased my first bike privately in January of this year. At purchase, I had a lifelong Harley rider accompany me to ensure the bike was in good condition and ride-worthy. I purchased the bike, and brought it back home. Experience at the store first time: I was able to call in and have a member from service department (John) accept the bike, and discuss what the bike needs. Aside from being new to the motorcycle world, there was an immediate feeling of unsettlement as they told me that the bike needed a 10K mile service, new tires, new battery, all fluids, and the clutch and break lines replaced. This is what was quoted for a bike that is 8 years old, with less than 6k miles, and that has never seen a Minnesota winter. After many calls to the service department, I we talked about why the bike needed all of this work, and still, it felt like something was not right... Against my better judgment, I went on the word of a friend of mine that swore by this dealership's work and service department. The Service Department: I ended up having the service ticket accepted and prepaid for the service near $2,000...They ended up having my bike for over a month, with little to no communication regarding the bike, and the parts ordered for it. I called multiple times, and no one was able to give me any information regarding the bike, nor its status. I ended up finding out that they took my bike off the service a week prior. They apologized, but further questions reviled they had no notes or intentions to call me back... I made an in-person visit to the store to speak with my service rep, but they were unavailable. So I spoke to a service rep named Mike. They were not aware of the bike, but they were surprised to hear about my bike being taken off the schedule. They got my bike onto the table, and yet again, they "found" more stuff that needed replaced after the initial service inspection. I received my back back, and I thought that was the end of my poor experience with Harley Fairbault... Customer Service and Reward Points: Being Military, multiple service department representatives and font desk workers guaranteed 2x points on my whole purchase. Which I had submitted my documents a month in advance. After a month of the service being done, NO points were added. I have called 6 times, speaking with multiple different employees who claim they are sending a note to their boss, and nothing changed. I was recently notified that no 2x points would be added to my account because a "discount" (an actual promotion) that they gave me, which caused the whole bill to be only 1x points. After this long winded review, I am still disappointed and appalled by the service and customer relations of this business. I have heard from many that this dealership does NOT look out for the customer, and is only interested in upselling. It makes sense after my experience. My business, as well as the busienss of 4 other Harley riders (who all had awful experiences with Harley Fairbault) will be taking our combined 6 Harley motorcycles someplace else.

Honesty, Quality, Value & Friendly. Good down home ethics &…read morevalues are still alive! This shop is one of a kind. Great people & quality mechanics. My entire family uses Impact auto and we are very pleased. If your looking for great quality as well as honest shop, please consider Impact Auto! See Jimi, he'll take care of your vehicles with quality care.

Always polite when I go in very knowledgeable people very kind and courteous. This is a place I…read morewould recommend for sure.