Been here 10 years and the first 6 years of taking our vehicles in for oil changes and service I…read morewould of given them 5 stars, Last 4 I have had multiple issues from over filling the oil several times, Rotating tires and not resetting the tire monitor system then trying to sell me new sensors when all they needed was to be set (8months ago all good) Then we went to sell one of our vehicles but decided to get an oil change first and have them check it out to make sure no issues, Well we sold it and told the new owners Matt Saxe has done all service and just did it again, New owner brought it over to ask something then they tried to tell her it was unsafe to drive a week after they just had it in for service, On top of that they tried selling her a new car, Last thing was as someone who has changed oil all my life in different cars I was wondering why when I change oil it is clear when they do it it is all dark like used oil, Then I just noticed after 6 months the oil filter was all rusted with bubbles no way that was changed 6 months ago, Also if you are going to buy do your research they are always more for same vehicle than other places

Do not recommend! Stay away! Call dealership because we had questions about a car that was listed…read more They answered the question and we scheduled at time to come look at it 3 days later. They knew we were coming from 3 hrs away to buy the car. After looking at the car and getting financed then they told us we couldn't take the car home. Greg (sales manager) told us it was illegal to sell us the car until it had been inspected (which is a lie)! We could do paperwork but couldn't take the car. They would deliver some time the next week. During the inspection they found codes for the radio?? But in reality they were for the O2 sensor they didn't want to fix. Their inspection missed the fact that it had multiple bulbs burnt out, air filter was really dirty, and cabin filter was really dirty. In removing the buyers guide from the side window they wrecked the window tint. In contacting them about these issues they wouldn't respond until multiple messages were sent. Then lied about the check engine light and codes and won't pay for repairs. They paid for a new air filter that's it. Lied and said no pictures were sent of the window tint issues. If you are looking for a dealership who will lie to you go see Greg he will do that with a smile on his face.

They were awesome to deal with and very reasonably priced. I typically take my car to Mercedes in…read moreBloomington for work. My brake line cracked and I needed to find a place close to my home in Apple Valley. They were professional and completed the work in a timely fashion. This will be my new "go to" place moving forward for service.

Dan was very helpful and came across as very genuine. Was appreciative of justins loaner vehicle…read more Will have repairs done there and see how it goes. I was referred by an existing customer and i hope to be able to do the same.

I purchased a 2021 Lincoln Nautilis brand new off the showroom floor. It currently has 39,800…read moremiles. Whenever I open the driver side door, there's a loud cracking sound, took it to Lincoln collision center in Lakeville and they gave me an estimate for $7500 to replace cracked door hinges that on a Ford escape is a manufacturing defect. Also, I've read a lot of other people complaining about the same problem because the door is too heavy for those cheap hinges they put on. This is horrible customer service, this is not even safe. They offered to pay half of the 7500. That is still insane. That is a manufacturing defect without a doubt, I already filed a complaint with the Better Business Bureau so we'll see what happens, probably nothing. I've had Lincoln's since 2002, Continental, the MKX and now the Nautilis and I'll never get another Lincoln ever again. This sucks. Lincoln should accept responsibility for their poor selection of metal to support such a heavy heavy door. I think they should classify it as manufacturing defect and pay for the whole damn thing. This vehicle is like new still.

I took my 2015 Ford Escape to AVF. They were great! Everyone was very friendly! I will definitely…read morego back there! Susie C

Went here to buy a used car and the car we wanted had a chip in the windshield…read more When we asked about repairs, the manager told us they would only fix it after we buy the car because someone else could want it and they might notice the chip, so they wouldn't need to fix it. He said this was their policy despite also saying 4-5 times it would cost him nothing to fix. Made me concerned about what else they don't fix unless someone notices it. He also said water getting into the chip/crack and freezing (putting the integrity of the windshield at further risk) wasn't a worry because the chip was too small, which is just fundamental misunderstanding of how liquid works. Bought the car and the repair person confirmed the chip would have gotten worse if not addressed so the manager really didn't know what he was talking or was lying about it.

Unfortunately the worst car experience I've ever had. I was buying a car from out of state and made…read morethat very clear to the salesman. I specifically asked him to send me a video of any damage or wear done to the car. He sent me a video, barely panning over the interior of the car and said "There is no wear on the seats". After receiving my car, I noticed the awful damage on the interior of my car. Even after having to fly down to Minnesota and drive the car back because shipping was delayed three times, they are making me either pay to have it shipped or drive it back down and fly home. Genuinely would describe this as a scam. I am extremely disappointed in how awful and unprofessional this experience was and will never even consider buying from them again.

Unprofessional as heck. I was sitting in the office waiting for them to bring up a car for 20 min…read more "It's just getting done with service he's getting it ready and pulling it up now" I walked to the back and Dennis my sales guy still hasn't found the car I'm looking for. Thanks guys for the water and wasting 2 hours of my day lol.

If you schedule an appointment it does not mean your service will start at that time. I made an…read moreappointment for an oil change tire rotation for 8 AM in the morning, I dropped my vehicle off at 7 AM, I assumed that it would be done by no later than 10 AM Seeing how I had an 8 AM appointment, but they just stick your vehicle in line with other vehicles and get to it when they can, I called them at 12 noon and my vehicle had not even gone back for service yet. This has now happened twice at this dealership, which is now under new ownership, the previous ownership I've never had issues with. I'm not going to be using this dealership anymore.