I drove 25 min to this place, that shows on Google that it is currently open, only…read moreto find an empty store with a FOR LEASE sign on the window. Get it together Batteries Plus! I bet a whole lot of people have been pissed off by this when they get here. This location no longer exists as a Batteries Plus.

A $200+ Duracell Ultra AGM car battery is on it's last legs after four years of good service…read more Still has a month of full warranty left though. Would never recommend this store because the front line people apparently are not authorized by the franchisee to solve the customer's problems. I went to my local Batteries Plus store in Trussville, and they tested and confirmed a replacement under warranty was necessary. Fortunately, they noted the full replacement guarantee was still in effect. They even called a store in another state where I originally bought it to confirm the receipt and printed me a copy. But they didn't have the correct battery and three weeks later was the soonest they could get it in. Pushing the date on the warranty, but the salesman said he'd be sure it was covered. My wife's leaving town tomorrow for a visit to friends and taking my car. So I phone around several other stores, and the store at Alabaster was recommended as a possibility. Sure enough, they had two of the right batteries in stock. I mentioned the warranty replacement, and a sales person said they would have to call the Trussville store to confirm the testing diagnosis. I said fine and I'd be on my way. She said nothing about any other requirement to getting my on the road with the right new battery. Drove a round-trip of 62 miles to her store in Alabaster for nothing. Yes, they had the batteries, and the guy on duty said he'd gotten a note that I was coming, and the kind of battery I'd be needing. They had it. He called the guys at the Trussville store. They confirmed the battery was both covered by the warranty and definitely in need of replacement. They told him they did this with the battery in the car, and on the spot authorized the warranty coverage and replacement. The Alabaster sales rep however was not having it. He returned with the news that I'd be required to leave the battery with them in Alabaster overnight and they'd test it again in the morning. "It has to be fully charged the night before..." he said "I did that last night, with a brand-new charger." I replied "Well, to honor the warranty, we have to do it this way." he retorted. "Then how am I supposed to get home tonight?" I asked. "That's just our policy" he said. "You should have told me that before I came." I answered. "If I'd known that I could have brought it in my other car. You're following procedures is fine. But your sales lady never mentioned this requirement." "Sorry for the communication problem." was his reply. "I want to speak with your supervisor." I said "She's not here, she left (this was the original person I spoke with BTW)." "Then give me the name of the [franchise] owner. I'd like to speak with him." "We don't have his number." he said. And so on. Would never recommend this store because the front line people apparently are not authorized by the franchisee to solve the customer's problems. Yes, the store guy there did apologize for "...the communication problem." But offered no other solution. Finally, I called the Batteries Plus National Customer Service number. The rep there listened to my story, apologized, and said she'd look into getting the correct battery to the Trussville store ASAP. We'll see if that happens.

I have used Batteries + Bulbs as my sole outlet for batteries for as long as they have had the…read morestore in Pelham, AL. When my car with their 2 1/2 year old battery wouldn't start I returned to the store to have the battery tested. I was told that the battery checked out fine but that I should have my alternator and generator looked at. Thus I went to a local repair shop where I relayed the results of the Batteries + Bulbs testing and their advice about the alternator and generator. It turns out (after a series of expensive tests) that there was a bad cell in the battery and nothing wrong in the electrical system of the car. This should have been handled under warranty by Batteries + Bulbs rather than my having to spend extra time and money to get the correct diagnosis.

From the owner: We're more than just a battery store, we're committed to providing outstanding service and…read moreexpertise for a variety of solutions - including power, phone repair, auto battery installation, key fobs, lighting, and more! Whether you need help finding a replacement battery or to replace a shattered screen on your device, Batteries Plus is here for you.

I came in on a Saturday afternoon looking to have a watch battery changed. I'm sure they had the…read morecorrect battery, but the guy behind the counter said that they didn't have a tool small enough to open the latch on the back. He was super nice and directed me to Crowne Jewelers about a mile away. Although they didn't have what I needed this time, I'll certainly be back for car batteries, other watches, etc.

After the not so fun surprise of my newly purchased used car refusing to start, I grabbed a jump…read moreand headed straight to the battery store. I called on the way to make sure they could install a new battery if needed. Mike answered and was incredibly helpful from the start. When I arrived, he walked me through the battery options and explained the warranties clearly. Before selling me anything, though, he said he wanted to test the battery first to be certain that was actually the issue. I am so grateful he did. The battery tested just fine. The real culprit was the alternator. Instead of selling me something I did not need, he made sure I had the right information to move forward. Honest service like that matters. The battery prices were very reasonable, and the integrity behind the counter made all the difference. Highly recommend.

Batteries Plus has a relatively cheap offer for a lifetime membership for battery changes in my key…read morefobs. Can I do it myself? Yes. Can I also pay less than $30 to have them conveniently do it for a lifetime? Also, yes. The gentleman was sure to put a sticker within my fob in case I go to another location that isn't owned by the same individual here so it will be honored.

What is the point of having a store called batteries plus if you don't actually have the batteries…read morefor sale, I can order the battery off Amazon instead of ordering from y'all. Makes absolutely zero sense. Would not recommend the store just a waste of a drive when you can just order it from home.

Took my daughter phone for a screen repair and they did a quick and amazing job! I've used them…read morebefore for a watch battery. They were $20 cheaper than some of the competitors. Location is right off the interstate and convenient. Guy assisting me was nice and helpful.

I needed to get a replacement battery for my vehicles's key-fob. Service was quick and easy. I…read morewas satisfied with my recent visit. I will definitely return in the future!

LISTEN!!! If you need your phone repaired, go see Felicia at Batteries Plus! She was such a huge…read morehelp fixing my phone after my screen completely stopped working. She was professional, knowledgeable, and had AMAZING customer service from start to finish. If you're looking for someone who'll take great care of you, I definitely recommend asking for Felicia. Thank you again for getting my phone back up and running! I see all the bad reviews on Yelp, you should definitely go see Felicia!

They close at 7 but the man just walk out and lock the door at 6:52pm what type establishment is…read morethis false advertisement if you ain't close at 7 you need change the time

My storage building has leaked ever since I purchased it. This is not a new issue and not a…read moreone‑time problem. The company has been out three separate times to fix the leak, and it still leaks. Water continues to come in, especially around the door area. I currently have to keep a towel placed under the door just to stop the water from running across the floor and ruining the inside of the building. This is unacceptable for a storage building that is supposed to protect what's stored inside. After multiple service visits with no permanent solution, it's clear the issue is either poor construction or improper installation. I should not have to rely on towels to manage water intrusion in a building that was purchased new. I am very disappointed with the quality and the lack of a real fix. Based on my experience, I would not recommend H&H to anyone looking for a reliable, weather‑tight storage building.

When I first left a review, I was ecstatic that the business was willing to right their wrong. They…read morehad caused an issue, but I appreciated that they seemed to take responsibility--so much so that I left a 5-star review while they were in the process of fixing it. Now, 5,000 miles later, I've come to find out that they only halfway fixed the problem. They replaced the front left tire but failed to recalibrate the rest, which means the root issue wasn't addressed properly. The faulty weight placement on the inside of the tire was hitting the brake caliper on every rotation--a serious oversight. Do things right the first time. Owning up to a mistake is one thing, but following through and fixing it completely is what really matters.