I drove 25 min to this place, that shows on Google that it is currently open, only to find an empty store with a FOR LEASE sign on the window. Get it together Batteries Plus! I bet a whole lot of people have been pissed off by this when they get here. This location no longer exists as a Batteries Plus. read more

Batteries Plus - Closed location! - Electronics Repair Near Me - Alabaster, Alabama

A $200+ Duracell Ultra AGM car battery is on it's last legs after four years of good service. Still has a month of full warranty left though. Would never recommend this store because the front line people apparently are not authorized by the franchisee to solve the customer's problems. I went to my local Batteries Plus store in Trussville, and they tested and confirmed a replacement under warranty was necessary. Fortunately, they noted the full replacement guarantee was still in effect. They even called a store in another state where I originally bought it to confirm the receipt and printed me a copy. But they didn't have the correct battery and three weeks later was the soonest they could get it in. Pushing the date on the warranty, but the salesman said he'd be sure it was covered. My wife's leaving town tomorrow for a visit to friends and taking my car. So I phone around several other stores, and the store at Alabaster was recommended as a possibility. Sure enough, they had two of the right batteries in stock. I mentioned the warranty replacement, and a sales person said they would have to call the Trussville store to confirm the testing diagnosis. I said fine and I'd be on my way. She said nothing about any other requirement to getting my on the road with the right new battery. Drove a round-trip of 62 miles to her store in Alabaster for nothing. Yes, they had the batteries, and the guy on duty said he'd gotten a note that I was coming, and the kind of battery I'd be needing. They had it. He called the guys at the Trussville store. They confirmed the battery was both covered by the warranty and definitely in need of replacement. They told him they did this with the battery in the car, and on the spot authorized the warranty coverage and replacement. The Alabaster sales rep however was not having it. He returned with the news that I'd be required to leave the battery with them in Alabaster overnight and they'd test it again in the morning. "It has to be fully charged the night before..." he said "I did that last night, with a brand-new charger." I replied "Well, to honor the warranty, we have to do it this way." he retorted. "Then how am I supposed to get home tonight?" I asked. "That's just our policy" he said. "You should have told me that before I came." I answered. "If I'd known that I could have brought it in my other car. You're following procedures is fine. But your sales lady never mentioned this requirement." "Sorry for the communication problem." was his reply. "I want to speak with your supervisor." I said "She's not here, she left (this was the original person I spoke with BTW)." "Then give me the name of the [franchise] owner. I'd like to speak with him." "We don't have his number." he said. And so on. Would never recommend this store because the front line people apparently are not authorized by the franchisee to solve the customer's problems. Yes, the store guy there did apologize for "...the communication problem." But offered no other solution. Finally, I called the Batteries Plus National Customer Service number. The rep there listened to my story, apologized, and said she'd look into getting the correct battery to the Trussville store ASAP. We'll see if that happens. read more

I bought the simple snap screen protector from Batteries Plus in Alabaster and one of the employees installed the protector on my phone. Later that day, the protector slide off the phone and was no longer useable. This store would not stand behind the work of their employees. Beware! read more

The battery of my father's old prepaid feature-phone died. While I ordered a replacement from Amazon.com, we thought we'd stop at Batteries Plus of Alabaster in hopes of having the phone running sooner. Now the grey-bearded salesman there was friendly enough; for that, I'm giving Batteries Plus two stars and not merely one. But when my father asked the battery's price while the salesman removed it from the package, he sort of hem-hawed around and mumbled something about not remembering. *Only* after getting our contact information for the warranty and installing the battery was he suddenly able to determine the price... ...Over $40, after tax...for a battery belonging to a phone that cost only $18 to begin with. Now that the battery was installed, the salesman's expectant demeanor as he quoted the price suggested that he considered it a done deal: We weren't going to back out now, were we? Yes, we were, and out of the phone and back on the shelf went the battery. As for the cost of the battery we ordered from Amazon.com: Less than $4, and we didn't even pay shipping in this instance. And yes, the battery still works after four months of occasional use, even though the salesman warned us that we'd need to stock up on batteries if we were going the online route. But even if that battery does prove to have a shorter life than the one Batteries Plus offered, it looks like we'll still come out ahead even if we have to buy a new one every few months (EDIT: The $4 battery from Amazon ended up lasting for about eleven months. So the $40 battery the salesman was trying to sell us would have to had to have lasted for over nine years to become financially "even" with the Amazon battery. Since the OEM battery lasted only six years, I seriously doubt the battery offered by the salesman would have ever "broken even"). Now I realize that bricks-and-mortar businesses have suffered from competition on the web. But waiting until the last possible moment to inform us of that the price was more than double what the entire phone cost in the first place is *not* how bricks-and-mortar stores can compete with those online. Additionally, we've been in this store on one previous occasion, only to find they didn't have what we needed in stock, which negates one of the main advantages of bricks-and-mortar over the web. In conclusion, I have some sympathy for the salesman, who *was* friendly, and no doubt feels pressure from competitors on the web. But if Batteries Plus can't offer a better value, it's going to have to survive without our patronage. read more

Rip off iPhone 4 repaired for 75 when I bought the screen online for 20 dollars that's a rip off it takes an hour to put one on

Another successful battery replacement... Service tech was efficient and completed the battery replacement even with the few distractions from stopping to help customers. Battery was replaced within the estimated time frame. I had a good nap in the car. read more

These guys are awesome! I have taken many different apple products to them, without hesitation they had it fixed and back in my hands within hours (9/10 times!). Very helpful, honest, and affordable! From batteries to broken screens they have you covered. They also have some neat little gifts for those hard to buy people on your Christmas list. (Great little grab gifts near the counter for stocking stuffers also!!) read more