As a longtime Barberton firefighter, I know how important it is to have people you can trust when…read moreit comes to taking care of your vehicle. I've been coming to Big Mike's Automotive for years, and one of the biggest reasons I keep coming back is Amanda. Amanda is an outstanding Service Manager with incredible people skills. She's friendly, professional, honest, and always takes the time to explain what's going on without making you feel rushed or pressured. She genuinely cares about her customers and goes above and beyond to make sure you're taken care of. Great customer service is becoming harder to find these days, but Amanda delivers it every single time. She's a true asset to Big Mike's Automotive, and it's because of people like her that I wouldn't hesitate to recommend this shop to my family, friends, or fellow firefighters. Thanks again for always treating your customers right!

Amazing work made my SUV look brand new strongly recommended 5 stars all day long thanks John and…read morethe crew best in summit county !!

So i have a pretty good grasp of car audio and im not new to it at all.. Called on the phone to get…read morea quote and after talking to the guy on the phone for a bit, I knew immediately he didn't know what he was talking about which I would assume would translate to not knowing what or how to do what I've requested. Seems like they will overestimate and/ or over quote ppl who are Ignorant or new to car audio in general. I would advise going somewhere else. Rubbed me wrong way immediately.

These guys are awesome ! Will be coming back here for anything else I need ! Knowledgeable,…read morehelpful, and super kind . Life long customer and will be recommending them to all my friends and family .

One of the worst mechanic shops in the Akron Area. Spent over $3000 to solve and engine issue and…read morethe issue still exists, and they made up the excuse it was something else. They will cheat you out if your money. Dont Go!

Although I was without my suv for 2-1/2 days, all was good; due to the nature of the repair I had…read moreto get an echeck but failed, went back and one of the mechanics drove my car with me on the expressway so my vehicle could cycle and came back and I passed the e-check! This was wonderful that they helped me out so much!

Beware! Shoddy business practices. Very unprofessional. Had my windshield replaced a year ago…read more $1000 windshield. Warranty explicitly states stress cracks are warranted. Was driving in a parking lot maybe 5 miles per hour- the glass popped (that's the sound I heard) nothing remotely nearby to cause the windshield to crack. Stop by Seneco Glass as they did the original install. No one there to assess. Call them the next day- Rick says send me pics -did so, can't determine from pics - "bring in I'm here all the time" Text him- will you be there tomorrow? - his response "yup". Bring the car by (mind you, this is a 25 minute drive each time) Guess what? Rick not there all day. The lady says I'll have someone come out to your home and look at it- Okay, great. The guy does show and determines it's a stress crack and covered by warranty. Wonderful. Make an appointment to bring car in and have glass repaired. (Again, taking time away from work, also having another person follow me to bring me back home). Well guess who is there when I drop car off?- the elusive Rick- looks at glass and says-(I'll let you guess) that's right- Ricks says- "that's not a stress crack. It's not covered!" What a joke of a company. Anyway- buyer beware.

We called the Cuyahoga Falls location in the late afternoon and we were able to get a next-day…read moreearly morning appointment to replace a cracked windshield. Rick and his team were professional, efficient, and delivered a great value service -- we were out of the shop by mid morning and still had the entire day left. Highly recommend!

Still impressed by this place! Got an inspection for free, they're always willing to help out when…read moreI need it! I will continue to recommend customers your way! You've exceeded my expectations more than once!

Very disappointed with my first experience at Van's. I went in for an oil change and alignment and…read morewas presented with over $4,000 in recommended repairs. I authorized $1,600 in work described as safety-related, then got a second opinion and was told some of the recommended repairs were not even needed at that time. Everyone was friendly, but the conflicting recommendations left me uncomfortable. I won't be returning and would strongly recommend getting a second opinion before approving costly repairs. After my experience, I'm honestly surprised to see so many nearly 5-star reviews.

I've been jump starting my 2002 Honda CRV for a few months. Two days ago it faltered on the jump…read moreand I gave in: time to suck it up and buy a battery. David called a few places and the cheapest was going to be 175usd with a two year warranty. -- our car is worth about 800usd and we are replacing is soon, so that seemed crazy... but okay fine. Roland at Autozone got us out and running for 75usd with a 90 day warranty. Thank you for listening and helping us! Understanding the specific needs of a customer is priceless.

This particular AutoZone is terrible. The employees sit on their phone for several minutes before…read morehelping the customers. They just didn't seem that knowledgeable either. The only reason I went to this location was because the other one in Cuyahoga Falls didn't have what I needed, but this location did. I don't know that I'd come back to this location again.

Great job was done. Needed 4 tires and Logan was extremely helpful. Quick and easy! Shop was very…read moreclean and everyone I dealt with was extremely professional. Will definitely use again.

I recently purchased a set of Michelin defenders from this store and had them mounted and balanced…read more At that time I am sure I was told that the rotation and balance would be free for the life of the tires but maybe the guy only said rotation and I assumed it would include the balance because only an idiot would rotate tires without balancing them. Last week I went in to get a rotation and balance because there was a little vibration. They told me that only the rotation was free and I would have to pay $15 per tire to balance them..so $60. I was angry and walked out of the shop without discussing it further. In the parking lot I looked up the price at discount tire and found the rotation and balance would cost exactly the same. Yesterday I went there and had the job done. The charge was zero. They asked me to buy my next tires from them. I keep five vehicles on the road and only buy Michelin defenders. I'll be buying the next set from discount tire in Macedonia. I'd say this is a marketing error that could cost them several lost customers. They can keep their $60 worth of servicing.

Went to get my car windows tinted and was not disappointed…read more Really responsive on the phone and easy to communicate for appointments. Will see how the tint last and react on the long term. But so far so good!

I had my 13 year old car detailed on the interior for the first time in its long and reliable life…read more- and what a difference it made! Every single surface, including all the hard-to-reach corners of a Prius' dash and windshield, was sparkling clean and gleaming. The carpets and upholstery looked like new and smelled great too. The service was done quickly and delivered on time and the owner and staff were very professional and so courteous. I will definitely recommend Magic City to all my friends and I won't wait 13 years to use their services again!