Tried talking to the sales team about working a deal. The sales woman acted like she didn't know…read morethe difference between dealing on Msrp and manufacturers rebates. When I tried to speak to sales management the person answering the phone was very rude and told me it was better if I just blocked her and didn't call back

I was disappointed with the service I didn't receive for my vehicle…read more I asked for new wipers which wasn't done. Also, they told me that the service overdue indicator would reset but didn't. Two minor issues, yes, but I have had been in the hospital, was still recovering, so it was a lot for me. When I called to make the appointment for service, I advised the service department that I had a warranty covering the two damaged tires. It wasn't noted, unbeknownst to me, so when they were updating me on the length of time before completion, and cost, I realized they were charging me for the tires. I told them about the warranty and was told I should have said something about when I dropped it off. They put the blame on me, which I will take part of it, but they should be talking to service for not making note of it. I just won't be back for service.

Klaben Ford has been my family's go to location for buying cars for years now, and even though I…read morenow live in Cleveland, I have returned to Kent to purchase my last two cars from Klaben. The thing that makes the experience so great for me is our salesman, Mike Cooney. Mike treats us like family and I know I won't leave without being well taken care of and with a hug from Mike. He really takes the time to make sure your needs are being met and that you don't feel pressured. I also appreciate that he doesn't speak to me any differently because I am a woman - which hasn't always been my experience at dealerships. Thanks Klaben and Mike for such a stress-free experience!

Even if you have a service contract to get a loaner vehicle while they're working on your car…read morethat's under warranty don't ever set your appointment for 7:00 a.m. their loaner place does not open until 8:00. So if you're a person trying to live a life you have to set for an hour until they get a loner or they offered to drop me off at home where I would have no car at all. I have issues with my age and health I cannot be without a vehicle but Clayton doesn't care about that it's about getting your car in getting it worked on getting it out and saving their money time and trouble.

Great people and great work! I will use them again! I needed a new front bumper and they replaced…read moreit and it looks wonderful!

An honest repair shop that knows their stuff. Ron saved me a loy of money vs what other shops were…read moretelling me

I just leased a new 2026 Palisade from Marhofer Hyundai of Green and couldn't be more pleased with…read morethe whole process! I highly recommend them and will continue to use them for future purchases. I drove just over an hour to them as I was looking at used Subaru Ascents and they had the best selection of them for the best prices. I was peering through some windows in the parking lot when I was promptly greeted by Audi Petty. She was friendly, knowledgeable, and helpful without being pushy at all. I told her why I was there and she went over all the Subaru options. She test drove each with me and went over all the features. She seemed to have such an understanding of what I wanted and what was most important to me so she suggested I try a used Palisade as well. I was stuck between which vehicle to select and she and her manager, Breanna showed me an easy side by side comparison with numbers included. Breanna suggested I look into leasing a new one considering how little I drive, which I had not considered. She pulled hard numbers for me and explained the lease in great detail. I was given all the time I needed to think about it and they were not pushy at all. I decided on the lease and things progressed quickly from there. (My laptop ended up dying and I needed to check in with work so Audi found a way to get me plugged in so I could keep working) I was in the finance office signing papers within 20 minutes. The finance lady was very kind as well and made that part such an easy process. She didn't have that need to "manslain" everything to me. As a woman who was there alone, I LOVED working with all women the entire time! Getting a car can be such a long terrible process and all 3 of them made it such a quick, painless process. I was so pleasantly surprised and walked away with a brand new car that I love and that was within budget!

They need to move into modern times. A full service appointment for a simple oil change, no oil…read morechange service center.

terrible customer service, terrible work, I took my Mazda…read morein to get a clutch replaced, I bought my own part as I was needing a specific one rated for higher power, I got my car back after spending over 1600 dollars in labor costs alone, the first 200 miles my sway bar linkage fell off, which was a direct cause of them removing my front axels to drop my tranny this was 2 days after getting my car back, i Fixed that, but my clutch is making god awful noises, squaking when I take off or am in reverse, I drove for the full recommended 500 mile break in period, still making the same noise, I took the car back to them to check their work to which they very rudely told me I dont know what I'm talking about, I'm not a mechanic, my transmission was already destoryed when I brought it in. I have photos of the clutch they took out, to which they said it is in pieces and it very clearly was not, my car was not making these noises before I spent about 3 grand in Toto Al with parts and labor, now after sticking a camera up they are more showing me the video from this, all while saying the clutch is installed correctly, but either way they don't guerentee labor unless it's on their parts, and I simply was never told this, was not told this when I brought the car with the clutch, was not told this when they texted me to tell me to order a fly wheel, they never once told me it wouldn't be warrantied or never once recommended me to use their parts, I paid the labor to have time work done right, and I am left with a car that i have put my whole soul into for 5 almost 6 years that is embarrassing to drive, and sounds super rough. I was also hung up on by them saying "come get your fing car" then hanging up. Very unprofessional, very disrespectful on the phone, very disrespectful in person told me when I picked the car up that I don't know what I'm talking about, they told me the part was bad, which they did not, I have all the texts from this place, I also paid for an evaporative leak to be fixed, I still have a code for this and they are telling me that's not what they were supposed to fix, but that's the code that I said I wanted to get fixed. had 3 people all talking over me raising their voices and telling me I'm wrong, DO NOT TRUST THIS PLACE. Also no where in the receipt or paperwork does it say they don't guerentee work on customer supplied parts, was never mentioned

Bob's is a great place Bob the owner fair, honest,and dependable guy. i told Bob to replace all the…read morebrakes on my wife's car he gave me a call told me the back brakes were only half wore downed. most shops around here would change every thing with the brakes. (IE muffler shops)

My son's car was making a loud noise and I stopped here for help. They were nice, fair and honest!…read more They will be his new repair shop going forward!

Got a couple holes in my tire and drive right there. They were very accommodating and got me in new…read moretire right away. Fee was very fair. I made an appointment and got an oil change there a recently too and you can't beat the good customer service and price! Thanks guys!

I purchased a 2026 Honda Civic hybrid Touring. Gwen was the salesperson. Easy to work with and a…read moretransparent process. Staff were all very friendly. I would recommend this dealership and specifically Gwen, as she was practical and helpful towards getting the right car, at a fair price point.

Troy was professional and customer service oriented. I was thankful for Serra Honda to work on my…read moreCRV recalls.