NASCAR Pit Crew experience, pre ordered two tires and made an 8 am appointment, there were several…read morecustomers there and the service reps were already out in the parking lot receiving customers, 3-4 guys jumped on my 30 year old Land Cruiser and knocked it out fast, they even put one of the less worn tires on the spare which was as old as the truck

They tell you they are on a first come first serve basis and then skipped right on by the people…read morewho were there first and worked their way backwards to the people who were there first. Guess they are incapable of asking "who's next?" Then they say they will do things in a certain order and then don't, so you think they are done when they aren't. It's completely ridiculous to be the first person there needing a simple rotation which takes fifteen minutes tops and then you end up waiting over an hour because they can't do something as simple as going by who actually came first.

Amazing service writer, see Jana Weatherspoon for all your service needs. She got me back on the…read moreroad again ahead of the place I bought the truck from! She's getting all of our service business after the truck left me high and dry on the side of the road after the fuel pump control module went out on me! Chevrolet has an ongoing problem with that particular module and they have been replacing them as a defective part. I called my dealer as it happened on a Saturday. They were still open, but were closing in 20 minutes. I told the guy that answered in service what had happened. He didn't even ask my name or phone number and asked me to call back Monday morning!!! I left a message with the Donaldson Service right after. They were closed on Saturday, but Jana called me the first thing right after they opened on Monday morning! She told me what I needed to do and BAM!!! I had my truck in the service department and out by 1:30pm!!!

very disappointed of this place…read more 1- i ask about a truck they have posted on CarGurus and we have an appointment set up for my come and look at the truck , I drove 2 hrs to get to this place and and 10 min before I got there they call me to let me know that the truck wasn ready yet because they were making sure everything was" ready to test drive" I got there one person help me and he was straight up honest with me and told me you can see the truck but you can't drive it. and I ask why and his response was " truck is in the shop " so long story short. truck was in the shop with parts of the def and eye system pull apart if you know little bit about diesel you know what that means. they call me Tuesday saying the truck wasn't ready yet . today 8/13/2025 they call saying the truck was ready. and sonnets I told them that I was gonna come checked it out they rise the price 7-8k . stay away from this place

0 stars I paid $500 to preorder a 2025 platinum toyota grand…read moreHighlander like the one I saw on the lot. Actually, I asked them to hold the car on the lot until the next day when I'd bring my husband. I assured James, the salesman, I was going to buy it . They sold it. I Waited a month for the one I had to order - the only way to ensure it would be identical to the other. When the car came in and I was rushed to ger thru the paperwork, I walked outside to find no luggage rack, no running boards, wrong wheels, no weatherproof mats ! I said, "Not my car!" the salesman argued that I didn't remember. I asked for my money back and my trad in. They Refused. I cannot believe I trusted "a car salesman." Buyer beware! Worse is Justin, the General Manager. In all my 60 years, I have never dealt with such unprofessional, condescending and impolite behavior. This man said, "first come, first serve" but sold a car I preordered to someone else. Steer clear! You are dollar signs only to this dealership.

If you go there ask for a guy named "Ben". He helped me get into a 2018 Rav4, no jargon, no…read more"dealer-ese" even fixed some discrepancies on the spot, both on the deal and on the car.

After relocating from California to Texas, we began noticing a severe vibration coming from the…read morefront of our commuter car. The vibration was present at all speeds but became much worse as our speed increased. Since traffic here routinely moves at 80+ mph, the issue quickly became impossible to ignore. We were concerned that the wheel bearings or other major suspension components were failing. Over the past several weeks, we took the car to multiple repair shops and received recommendations to replace everything from all four shocks and struts to wheel bearings, brake rotors, and other suspension components. Before committing to thousands of dollars in repairs, we decided to make one last attempt to properly diagnose the problem and brought the car to Mike Smith Auto & Tire. After speaking with Justin, we immediately felt like we were being heard. He took the time to listen to every concern we had, and one of his technicians even drove the car at highway speeds to experience the vibration firsthand--something no other shop was willing to do because of "insurance reasons," despite being located just minutes from the highway. When the technician returned, Justin invited us into the shop and walked us through the diagnostic process. With the car on the lift, we spun all four wheels and quickly discovered the real culprit: all four tires were severely out of round. They had developed high and low spots, causing the vibration we had been chasing all along. It was surprising that no previous shop had taken the time to inspect the tires before recommending extensive suspension repairs. Justin and his crew were straightforward, knowledgeable, and, most importantly, honest. They never tried to upsell us on unnecessary repairs and only recommended what was actually needed. While we didn't purchase new tires that day because these still have several thousand miles of tread life remaining, there's no question where we'll be buying our next set when the time comes. Thank you, Justin and everyone at Mike Smith Auto & Tire, for your professionalism, honesty, and willingness to go the extra mile. It's refreshing to find a shop that truly puts its customers first. We need more businesses like yours.

Incompetent and poor mgmt !!! 1st experience a few years ago transmission was drained instead of…read moreoil i had to pay dealership to fix as they said the tech could do it and refused to take it to dealer. This time around it took 45min to say your tires are to worn to patch(not a problem, i understand) car was in bay for at least half of that time. I told desk girl it shoudlnt take 45 min to measure tread depth and it hurt her feelings. She quit talking when said give me my keys, real tire pro. As i was leaving and tech was removing wrong wheel and had wrong work ticket attached to my vehicle, he thought I was getting 4 new tires. They couldn't give me tires at this point. Please stay far away!!

I was looking for a battery for my Harley and didn't want to pay 300.00 at the Harley shop so I…read morestopped in at advance auto. The clerk was on the phone with a head set I spoke to him and he pointed this ear. I started shopping like a fat kid in a candy store. He was off the phone in a flash and within two minutes he had me a battery for 159.00 I left happy.

Super helpful staff, Isaac & Floyd were really friendly for allowing me use tools for installation…read moreof a battery purchased elsewhere. Even received a 10$ merch card for my old core. Highly recommend getting your parts from this location.

Easy to find with plenty of parking. Every one we encountered were friendly, helpful, with very…read morepositive attitudes. They treated both shoppers and looky-loos with the same gusto. The store is bright, spotlessly clean, and well organized. Beautiful motorcycles and every bit of HD paraphernalia you can think of is sold here. Really has a nice time here.

I found a bike I was interested in but I live out of state. Alana was my salesperson of contact who…read morewas very helpful throughout this process and even though I did not complete the purchase , she was very honest and professional, nice to see someone with morals these days, I'm sure being a Texan helps! So if you're in the market for a new or used motorcycle, make it a point to stop here first, outstanding personnel

Awesome service! My son bought his first new car. Our salesman Ryan was very patient with his…read more(and mine) numerous questions. If you want a Kia this is the place to go

Very deceptive sales team! Would not recommend! Not truthful with sales vs lease option and knew…read morethat the buyer was not fully aware. Took full advantage and swindled them out of $15k on a trade! Awful!!!