Customer service from Mark was above and beyond. This man found an obscure deep cycle battery with…read moreease. He could have very easily shrugged his shoulders and said we don't carry that. Instead he worked the computer and made a call. Had it delivered the next morning. I cannot overstate how he saved my entire trip going west. His tenacious drive to help me out as a pass through customer in Tyler should be recognized by people above my pay grade. Outstanding work.

Came in here and the service was decent enough. Employees were polite and helped me fix the routine…read moreissue with my car. Prices seemed among the going rate and no big complaints overall here.

I called prior and 'Matt' told me there was some salt still available and was there 5 mins later…read more Matt was outside helping a customer w/ their engine. When I walked in the store to 'Luis' at the computer.. I told him thats all I wanted. Luis continued to mess w/ whatever it was he was on the computer rather than ringing me up to get me in and out. I waited for a few to him making no action and then the store phone rang... He said nothing to me and took action to prioritize the phone call/proceeded to help them over me patiently waiting, over me who was ready to check out. I left due to the clear a blatant disrespect/unprofessionalism. Easy situation but handled extremely poorly with no professionalism whatsoever. AZ PLEASE DO BETTER PLEASE!!! THIS STORE ALWAYS HAS VERY POOR HELP ALMOST ALWAYS! Luis should be NOT be handling customer service as he can't simply communicate or stay on task for a one item PAYING customer. I went to your Beckham location and was helped immediately and in the store less than 2 minutes.

Man don't buy no burger from autozone that shit fucked my stomach up and worst of all he had oily…read morehands

Great service! Took my truck to two other mechanics and they didn't know what was wrong with it…read more Brought it here and he told me exactly what was wrong. Dropped it off when they opened and had it back a few hours later. The price was fair and not expensive. I didn't feel broke afterwards like other places make you feel. I recommend seeing him for any of your needs. He will be upfront with you.

they would not honor a 75$ gift card issued by the last owner, which i think is really chickenshit,…read moreafter spending thousands there over the years. this isent the first time I've been riped off by lonestar.

I bought my Harley from Lone Star and my wife and I were treated like 5 star customers. How anyone…read morebash on Lone Star I'd say you got served wrong and it pissed you off. IMO it seemed like from sales to service put the customers first but I maybe wrong. I have dealt with other bike dealers but by far Lone Star felt like family. So thank you Lone Star, Randle & Yvonne March

Went in here 2 times to get parts never again will I come back. The first time I went in getting…read moreoil for my f150 I always get 7quarts of Motorcraft oil 5w-30 since it had High miles, the guy at the counter Justin The assistant kept trying to tell me that the oil i'm getting was bad and that i didn't know what i was getting. I explained to him i've used that Oil for years And it's done really good for my vehicles. he tried selling me on this cheap oil after i explained to him multiple times i didn't want that oil. Very unprofessional customer service. The second time i came in he did the same thing I ordered a motorcraft battery and Justin kept trying to sell me a duralast with lower cranking amps and saying my truck didn't need the 850 cranking amps. Why would I even want a different battery with lower cranking amps especially if you're getting a bigger management bonus with me paying for more expensive motorcraft battery doesn't make any sense i wouldn't go back here

I dropped in to get a daytime running light bulb for my 2014 Suburban. I asked the guy at the…read morecounter for 2. I intended to replace them myself at home because the bumper has to be removed first. Justin, the guy at the counter told me that he had no way (absolutely no way) to tell what the bulb needed is unless I remove it first and hand him one so he can match it. I probably could have looked it up online or in my operations manual from my glove box, but I was not going to dismantle my bumper there in the parking lot. Regardless of Justin's unwillingness to help, he was not friendly, at all.

I hadn't needed to come to this store in a long time. The assistant manager, a man named Tracy, was…read moreso very helpful to me today! My passenger side headlight was out and he did not just look in the computer and sell me a bulb! No! He listened to me when I said I felt it was a bulb that did both high & low beams! He laid down the bulb he already had in hand to sell me and said,"let's go see..."! We walked out to the car, opened it up & took out the bulb. Not only did He go back and find the right bulb for my car, but he installed it and made sure it worked before letting me leave! He was so polite, professional and kind. NOW THAT IS GREAT SERVICE!

My car wouldn't start yesterday morning and I had a lot of errands planned for the day so I was…read morepretty upset. None of my neighbors had any jumper cables and I didn't have any one to call, luckily I was at home and remembered there was an O'Reilly's like a block away. I walked up there told them the situation and they offered to meet me at my house to jump start my car so I could bring it up there. Jerry couldn't get it to jump start since it was 3 years old really corroded and clearly dead so he helped me take it out drove it back up there they sold me a new battery at store account price which saved me 40 bucks and then drove me back to my house and put it in. In less then an hour my car was working and ready to go. Shout out to Ralph the store manager for the store discount and to Jerry for helping me when he didn't have to! Highly recommend this location will definitely be a returning customer!