Tina was amazing. i walked in to have my phone port cleaned, was expecting a long wait, and was…read morepleasantly surprised to be welcomed in to the store by Tina, the manager. She told me that there was one person ahead of me and that she would get to me asap. When it was my turn, Tina could tell that I was not comfortable standing and offered me her chair. Her kindness touched me. Other customers were coming in. Tina acknowledged each person with a kind word and managed to get to each and everyone, by multitasking and making sure that each customer was satisfied. Tina fixed my phone in moments and I ended up adding batteries and light bulbs to my order. The prices were fantastic and Tina was the best!

I have used Batteries Plus in California prior to moving to Mason City Iowa. I have used Batteries…read morePlus in Mason City on several occasions over the last year for phone repairs and battery product purchases. The folks there have never let me down. My sons iPhone repairs seemed impossible due to major damage but each time they were successfully fixed, saving me the price (several times) of a new phone. Kind, honest, courteous, and professional service. Tim, the manager, appears to run a great store. Satisfied customer, Robert Miller

I needed a battery for a Garmin step counter and knew that Interstate All Battery Center normally…read morecarries them in stock. The young man who was working was quick to welcome me into the store and was eager to serve me. I explained the need for the battery and he asked if it was a rechargeable unit. After letting him know that it was not a rechargeable, he was able to quickly replace the battery for me. He was very professional and helpful. Definitely worth checking out if you need quick service in a great location.

Have been rebuilding a 1998 Mustang Coupe 3.8L. These fellas' have been very helpful, always pretty…read morequick to welcome me and ask if I need anything. Went in today with 3 batteries as the one in the Mustang needed replacing, they gave me credit for all the batteries towards the new one, I still ended up being short a few bucks so the employee actually helped me out himself as I explained that without the battery, I literally wouldnt be able to leave the lot. Super awesome people, very nice, have a healthy respect for vehicles. Love it! Will be getting my non-performance parts from here for sure, and if they offer decent performance options, might order a few of those here as well! Keep up the great job guys!

Great customer service! They graciously replaced my very old battery while I waited and couldn't…read morehave been more helpful.

I want to give a shout out to Anthony, Karina, and Mike forgetting my car back on the road quickly…read more I have an Audi that I discovered requires some specific programming for the battery management. Typically that requires the dealer involvement. The closest Audi dealer is in Des Moines and not terribly convenient to get to. They went out of their way to help me out, Got my new battery installed, got it programmed and I was on my way. Car is running like a champ! Thank you!!

Helped me with my issue and recommended services even when they couldn't do it very pleased with…read moretheir customer service

We've had the best luck with a battery only they sell so we really wanted to get another one. This…read moreplace is a nightmare to deal with. We kept getting jerked around when trying to get what we paid for and ordered online. No one has a clue, they are extremely rude and when we actually had another location saying they'd ship it to CR, they told them no! We were the ones making the phone calls trying to get one to be shipped here from another location. WTH?? So we order a third time being told it will arrive and it doesn't. Stop at the store and there's a Closed Permanently sign on the door! Maybe tell us that and give us our money back??? Of course not! So we had to bring corporate into it only for them to tell us they called the owner and he tells her "you have the wrong number" and hangs up! So then we have to open a dispute with our credit card wasting so much time dealing with them. Website says temporarily closed but we'll never deal with them again! Doesn't even deserve a1 star.

I came into O'Reilly's on Washington St and the worker Emil "helped" me. He was very lazy and…read moreunprofessional. He was sighing and rolling his eyes as he was helping me. God forbid you ask him to do his job. I will not recommend anyone to go here.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Worst customer service ever the lady that was working today was so rude and not professional at…read moreall. I came in to replace a battery but she said "I don't see a point" I'm sorry did I come in to get your opinion of did I come in to get a brand new battery that I was gunna pay for. And she continued to go back and forth with me saying she didn't see a point that is was this and that. All I wanted was to buy a new battery.

We had the best experience at the Ames OReilly Employee…read moreAustin helped my husband with a task. Every thing we tried he figured it out thanks so much I give you 5

I typically use Napa but Oelwein doesn't have one and I wanted to get the errand of buying new…read morewipers out of the way. The Assistant Manager got me the blades but didn't install them as advertised on their windows (granted they were short staffed). The reason I won't go back though is the vouger language that was repeatedly used in front of myself and all the other customers. It appeared that the person the A. Manger was speaking to was a regular or friend but I didn't appreciate the salty words and find it extremely unprofessional. I've been to many Napa stores and have never had either of these problems. Also O'Reilly's were much spender than I expected.

Okay first off best auto parts store experience I've ever had! Every single one of these guys are…read moresuper helpful! I had a donut on my car and was trying to fix the flat I had. I seriously was in this store 6 times back and forthright trying to fix it. After getting the run around from a local mechanic. I came back in looking to fix the sensor on my tire. They got their tools out and literally tried to fix it themselves. They went above and beyond. I'm seriously mind blown at the kindness of this store and their employees. I will definitely be coming back. This was more than customer service this was customer care

Helped me read the diagnostic from the engine trouble light on my car at no cost. Very friendly and…read moreprofessional service.

Orielys good place . Have gotten parts there I couldn't find at other auto parts storesread more

Great place to buy batteries and get key fob batteries. I'm always greeted quickly. The staff is…read morealways pleasant. The battery replacement on key fobs is quick. I do have a concern. My father got his Hyundai Sonata Fob replaced for $6. Mine cost me $20 for a Honda CRV. That makes no sense. But still cheaper than a dealer.

I was to have a cordless drill battery rebuilt, after few weeks called the ankeny location where I…read moredropped the battery off for the rebuild. They lost it, a battery costing 159 to replace was no longer available they provided a replacement that was not for my charger it overheated ,now no longer works. I took them to small claims and won,they won't pay they judgement

They always have what I need. Staff is very helpful and friendly. I like to go there to get hard…read moreto find batteries

Always great customer service. Doesn't push more expensive products and lends tools to switch out…read morebatteries. I have bought multiple batteries from this location for my cars.