Bought 2 tiny houses from this place, both had damage from the move ! They were very slow to come…read morelook at damage inside, even slower to acknowledge and fix problems. Neither had proper set up, one resulting in getting an independent AC company to fix the problem at owner expense. Again diagnosed as not being set up and inspected. Four months post purchases problems continue to arise and not resolved by this company! If you value your money, do not buy from this company!

Drove 70 miles just to sit for an hour without anyone even saying hello. And they weren't busy, we…read morejust never saw anyone. Won't be back...

We have been in our Palm Harbor home for two years now. So far there have been several things that…read morehave gone wrong. Where the company made the marriage line the tile is tearing and sinking into the gap. They did not file the gap and instead just laid the vinyl flooring over the gap and now it has sunk in and begun to tear. The fireplace was horrible! The company that set the house up did not extend the chimney high enough. I asked about this when they were installing the chimney and they said it would work fine and that's how high they put all the chimneys. I have been around fireplaces my entire life and a chimney should extend at least a foot higher than any roofline near it. They put out chimney about a foot below the ridge of the roof and it would not draft at all. We did not use it until we had a power outage about two years after moving in. The fireplace would fill the house with smoke even with the dampner wide open. We had ice in the roof so we were not even able to use the fireplace and had to stay in a motel because power was out and we had no heat. The glass fireplace doors never would close because they were put together wrong. The very very short time we did use the fireplace the glass fell out of the door and had to be tied in with wire. The company that did the finish work never connected the drain pan for the water heater. I eventually had to repair the pain and connect the drain. If the water heater had leaked it would have flooded the house. Both outdoor water faucets got where you couldn't hardly turn them on or off, handles became very hard to turn. Both eventually started dripping and we just stopped using them until I can replace them. After company delivered the home the end of the house that was closest to the trucks was covered in soot. The company that came out to repair cracks and do the marriage line never washed it. I had to buy an RV brush and some industrial cleaner to get the soot off the exterior walls. Even then I still had to use a pressure washer and some soot remained. The only way to completely get rid of it is to paint the ends. The company that repaired the few cracks in the sheet rock that happened during the move did a horrible job. The took spackle and just smeared it over the cracks. They did not even attempt to texture the spackle and after painting it, with paint that didn't really match, you could see these long lines in the ceilings that were totally smooth while the rest of the ceiling had texture. And less than 6 months later the cracks were right back because they did not repair them correctly. One of the drawers on the Kitchen island would fall out anytime you opened it. The drawer track wasn't fastened in the rear as it should have been. The kitchen sink faucet started leaking withing 6 months and I had to replace it. There have been other small things and most of this may sound trivial, except for the Chimney and the marriage line, but when you pay over $200k for a new home you don't expect there to be this many problems. For the most part the home seems to be built good. The final assembly and quality control leaves a lot to be desired. I like the home, especially the layout, but with the issues I've had I would probably go with someone like DeerCreek if I had it all to do over. The salesman was very good and very professional. The man that did all the financial paperwork was, well a jerk. He had an attitude the entire time and at one point I was on the edge of adjusting his attitude. I'm 63 and am to old for a kid in his late 20s to be getting an attitude with me, especially when spending that much money and paying a $50k down payment. I'll take care of all the issues and anymore I come across. I figure I have maybe 29 more years so at that price this house better outlast me! John R

A HUGE thank you to Josh and Brian for y'all's knowledge and being a HUGE help. They both went…read moreabove and beyond to make my home buying process a success! Thank y'all both!

Glenn Glaze was awesome. I would tell everyone to buy there house from him. He was very…read moreknowledgeable and goes over everything thing with you. The whole staff is great very friendly. I would definitely tell anyone looking to buy a Clayton home to come here.

had a manufactured home for about a year and this place has developed black mold and everything…read moreunder the sun it seems. the water heater they used gave out in 9 months. developed mold IN THE VENTS. developed mold on walls due to poor ventilatio. do not get a house made by these guys, they don't know what the hell they are doing. oh also the insurance won't cover it.

Bought a home from them but they have not finished the install yet. It has been months! Cannot get…read morean answer from them on when they are going to get it done!

We purchased the Grace Ann model off the lot on 05/06/19. BEWARE! They use the purchase date for…read morethe factory warranty date!!! So you're already loosing months that Franklin will cover repairs just waiting for your house to be delivered!!! We customized/added/upgraded floors, granite, paint, covered deck, breezeway, two car detached garage, drive and sidewalks for a hefty price. I hope that this review will save many people from using them. Signed paperwork reflects the house was to be completed in 51 days. MHOA claimed they were complete on 11/6/19 , 185 days later. We saw an entire truck stop be built from the ground up in the time they couldn't even get a two-car garage built. Since they took so long to complete we had to get the home reappraised. The new appraisal resulted in a substantial decrease. Luckily, we were able to avoid foreclosure. We finally closed on 4/13/2020, 341 days later on a house that was already built. They are still are not done, we signed a letter stating that they would complete a list of tasks 20 days from closing (weather permitting). In my opinion we shouldn't have done that as we are now being ignored again about when people are going to be out to finish. 11/30/20 & still waiting on repairs to be done which include the porch, new roof is needed, siding coming away from the home, drip edge not installed correctly, etc. Pictures reflect what some of my issues are with my house. We paid WAY too much for this place to have the cosmetic issues that exist. In my opinion, they do not have qualified staff. In my opinion, they do not have enough sub-contractors and/or their sub-contractors don't have enough people to work on more than one house at a time. In my opinion, MHOA will have sub-contractors doing work in areas that they may not be qualified/licensed/experienced to work in. In my opinion, MHOA does not care if anyone shows up to work on your home and you should not expect anyone to show up. In my opinion, you should not expect work to be completed in the way it was communicated to you. In my opinion, they don't care about the condition of the home once it has been delivered and completed. In my opinion, they will not notify you of anything that is wrong or the result of poor workmanship to your attention and vow to make it right. In my opinion, do not expect much communication at all once you sign the contract. In my opinion, you should not expect anyone from MHOA to be at your home during the building process. In my opinion, you should get everything in writing - they like to communicate A LOT verbally, so nothing is documented. In my opinion, you should expect to see all trim out work come undone and all crack/seams/patches reappear as if it was never repaired. In my opinion, you should make sure all repairs are made BEFORE you close, or they will never get done. Read the warranty and what is covered by MHOA, Franklin and yourself. In my opinion, you need to add to the contract that the terms are pending final inspection prior to closing. I feel this is super important if you are adding any decks, garages, etc. We had ours inspected and it revealed issues with the deck, roof, grading around the garage and a few other issues. In my opinion, you should expect the completion to take way longer than originally communicated to you. In my opinion, you should be aware that a new appraisal may be required if they take too long to complete your home, which may result in a lower value. In my opinion, you should get in writing that they will pay for any differences between the contract price and appraisal if the new appraisal results in a lower value. In my opinion, they make you sign an arbitration agreement (avoid being sued) because they know right off the bat, they're going to be dishonest. In my opinion, you should take pictures and make a list of personal items the sub-contractors could have access to such as tools, ladders, etc. to ensure nothing is removed from your property. In my opinion, you should not expect to receive any receipts or releases as noted in the contract you are to get. In my opinion, they are not home builders more like used car lot salespeople.

Nice sales staff, honest and friendly. They helped me deal with getting my existing trailer sold…read moreand custom order a new one. FYI I decided to live in the home for six months before writing a review. They took care of my service needs with two trips and helped me order a new window when I broke mine.

I wish I had an option for zero stars but I don't. My daughter purchased a new home from this…read moredealer in September 2021. To this day, they are still not done with the original work from the setup. She is having all kinds of problems with different areas of the home both inside and outside and they will not contact her to schedule to come back out and complete what they started. DO NOT BUY FROM THESE PEOPLE! They are unethical to the point where they will not even respond the BBB complaint she filed on 01/10 despite them boasting an A+ rating. Don't fall for it!

I love this place! The property manager is always available and will help you in any way she can…read more Trash and mail are on time. This would be a great place to raise a family. The 2 maintenance men are not only great at their job they are really good people. The location is the best in Tyler. I am grateful to have a great place to live in my elderly years!

I am relatively new to Shiloh Pines. I must say the entire leasing experience was easy and they…read moreanswer my million questions I had. We had some things for maintenance to see to, but they have made sure to correct anything we have come across faster than other places I have stayed. Everything was addressed within 24-48 hours. The office staff are pretty amazing (shout out to Phyllis and LaQuinta) and make sure we feel welcome when we come in. These ladies see a hundred different faces a day and still manage to keep everyone straight. I do like the trailer we are in. It has new flooring and fresh paint and the deck has a fresh paint job. I have driven around the park and noticed it is very clean and there are improvements being made. There are some new basketball goals and a new liner in the pool we are excited to see when they have their party. The grass is always well maintained and pets are welcome. Everyone seems to work together to make sure everything stays clean. I must say we moved in knowing we may leave within a year as we are looking to buy a house soon. I want to point out that most places will require you to find a new tenant or cover the entire lease to move. Although this park does require some fees to cover their costs for you vacating early, it is not as extreme as other places we looked at. The main thing you have to do is communicate with the office. Matt is very understanding and willing to work through any issues or anything that may come up. People go through hard times and this place understands that. If we were not in the position to buy a house, this would be a place we would enjoy living at. The atmosphere is nice, most of the residents are pretty friendly and will smile and wave, and it is a safe place to be outside with the kiddos playing basketball or swimming or enjoying a nice walk. I would definitely recommend this place to anyone looking to rent.