What a difference the current management (2/2024) has made over the prior management. The last two…read moremanagement installations were anything but stellar and the facility started seeing a real decrease in quality and services. With the current management this has been turned around. They are working on getting a few of the Kinks out but have come a long way over the prior gement or should I say prior managements. Current management has put their hearts and souls into making this a better place and improving the quality of the care and just the overall feeling. Kudos to the current management

Our precious mother was one of the original residents in Memory care at Westview of Ellisville,…read moreand we were extremely satisfied with the care she received for the first five years. We were able to be with mom every day for all of those years,often multiple times each day. We have seen it all!! Within the past 2 years Westview has been under new administration. It has become a different place. The director of memory care has been so impossible to work with, 9 of the best CNA staff have left WV. She has been rude and disrespectful to me and my family. She doesn't even look at us when we speak to her. My sister has refused to talk to her since Dec. 27. When I tried to talk to her , She closed her door and pretended to not be in her office, I loudly said. "I'm not leaving until I talk to you. " she finally came out of her office. On another occasion I asked if memory care was fully staffed that day. Her response to me was. "YOU DON'T GOTTA KNOW. " I did have the right to know. On another occasion I asked a CNA if there was full staff, she responded "yes, the new girl.. " I asked her name, the CNA said that she was told to tell me that. There was no new girl. Director of memory care instructed a staff member to lie. UNETHICAL !!! I reported that to the executive director. Nothing happened. Myself and several other resident's family members complained that the memory care director, as well as CNA staff talk and text on their phones continuously, while Feeding residents, pushing wheelchairs, working in rooms, serving food. What kind of care are the residents getting if staff is talking and texting on their phones. The staff in assisted living, serving staff, kitchen staff, and office staff, and housekeeping staff DON't do that. The care plan was followed at their whim. I can't count the times she did not have on pjs, She had on a soaked brief, or was pushed off to the side. On multiple occasions mom's thermostat was at 60 degrees in her room. Executive Director was told about that. Her response was to say we'll put a cage on thermostat. That Never happened. Why would anyone put a thermostat at 60? Prior to the new director, staff toileted residents before a change of shift. I NEVER SAW THAT. The halls frequently smell of bm and urine. When asked when mom was toileted, no one had an answer. There was no schedule or consistency. When we asked for mom's shower caddy, the CNA had no idea what we were talking about. Everything was kept in the residents rooms. Pretty sure that is against state guidelines. The good CNA s complain they were given no training by the memory care director. Complaints to the executive director did absolutely no good. Nothing ever changed. She said she was "working on it". Multiple residents have pulled their parents out, stating that "mom's not safe here. " There are some exceptional staff there, but they are fed up with the TOXIC environment in memory care. (Their words, not mine) They know who they are, and we thanked them as we left the building, asking them to take care of residents. Westview asked us to find another community. WE DID, and thank God for mom's new home. As I said on no our way out. "I make no apology for demanding and expecting quality care for mom." We simply were not getting it. For the sake of the wonderful families OF MEMORY CARE, and their loved ones, please DO SOMETHING!!! If you have a loved one at westview of Ellisville, visit there often, visit at different times, and believe your loved ones stories about how they are treated. You have the right to expect quality care, and if you're not getting it, there are other MUCH MUCH MORE caring communities in west county.

My Dad lived at DGS for not quite three years. Our experience has been a good one. We like how…read moreclean and well maintained the building is. Not smelly. The aids and nursing staff were usually very upbeat and pleasant. Everyone can have a bad day now and then and no place is perfect, but by and far everyone did their job and I never had to go far to find someone if I had a question or if Dad needed something. He liked the food and the activities they offer are awesome. Dad enjoyed the music events they have twice a week. Pathways hospice is superb! Dad was on hospice two different times before he passed and they all went the extra mile for him. They kept me informed at all times. My mom lives next door at Garden Villas and I have nothing but positive things to say about the staff and facilities there, as well. I am glad our elder care attorney recommended Delmar Gardens.

I Drove 3 Hours to The Facility and arrived early To Help Out . The Aides Were Amazing. During My…read moreShift The Night Supervisor Came to be Demanding me to Give A resident a pill now because she had family calling her . Instead of responding to her aggressiveness and rudeness, w/ rudeness in return Instantly stopped what I was doing and did what she asked.(The aide then came to me and said that the resident had told her that she had been asking for a pain pill since 9pm) my shift didn't start officially until 10:30 pm and nobody notified or reported it to me until the aide did . 7 minutes before the supervisor came to me with demands.) A hour 30 minutes passed and this supervisor came back stating that she was sending me home and she talked to administration already. I asked to speak with the Adon, Don & Administration. She told me no and that she wouldnt be calling anyone. I told her I had every right and she couldn't deny me going through the chain of command when I did nothing wrong. I said I Would like to talk to the DOn and finally she said okay we can. We were suppose to count and she stepped away to have a private conversation with the DON to get her to back her up. I was looking for her and listened to their conversation when I Realized what she was doing, she then came and told me after I Sat down that the DON stated she wasn't talking To Me , there was nothing to talk about and she was backing up her supervisor. I asked to talk to the administrator, she told me no again and I explained to her that I drove 3 hours to come help to get treated like dog crap for doing nothing. I found the administrators number . She was rude. She Let me start to explain and then mid sentence stopped me and stated it was 2 so in the morning why was I calling her basically and that's how i felt being 3 hours from home being picked on and no where to go . I explained everything and she literally gave no care in the world. Was only worried about her sleep when i would have to sleep in my car. I Asked her did it not matter that staff was there and witnessed it. She said if the supervisor unassigned me then she would just leave for now because she's not there. She then immediately called to discuss how I called her at 2 in the morning. The supervisor stated again she told me that I couldn't talk to her until the morning and that she told me to call tomorrow but she guess i still decided to call after she had it handled already. DOING A URGENT MATTER THOUGH. She told me she was sending me home because I ignored her. Her exact words. Even though I immediately followed the order given. Her Pride allowed her to be a bully. During A URGENT MATTER. I did count and during so, The supervisor susan then implied that i stole a whole card even though stating the count was correct. All because their in house staff failed their duty to archive the card once it zeroed out and left the count, which could have easily been done because it automatically populates. She called her friend the DON and tried to tell her she didn't want to subtract the card because even though the count was correct, she didnt have the empty card. Thankfully the DON instructed her to subtract it due to the count being correct. I will be calling corporate and filing a complaint on Jeanna , Susan and Becky. Agency shouldn't be treated like garbage just because we're not on their payroll. You couldn't depend on your staff and i left the comfort of my home 3 hours away to assist. I have never been treated so poorly. They are unprofessional, inconsiderate, Rude & Selfish. All about themselves . NO COMPASSION. You have To Lead by example and they don't demonstrate characteristics of a leader. Every building I go to calls me when needed because I'm Dependable, compassionate and a hard worker. I don't Appreciate how I was treated. They also didn't cancel my shift. They're trying to avoid paying me my 4 hours for canceling my shift. I recorded a video of them making me leave after 0300 AM so they couldnt say I left prior. We had to do count she made calls during so. Which would still put me at 7. I'm about to start recording all conversations.

I would highly recommend staying far away from this facility. My 87-year old mother lived there for…read morethe past year, until July when she fell in her bathroom and broke her hip. She fell at 2am on a Sunday. The facility is supposed to check on their residents by 9 am. No one checked on my mother that day at all. Infuriating. I talk with mother usually every Sunday so when I didn't hear back from her by Monday morning, I called Crestview to do a wellness check. Tori said she went to check on mom and said that mom was just tired but okay. So it took me calling to get them to check on her. Turns out that later in the day, another gal named Lisa, found my mom at 3pm still lying on the bathroom floor, in pain. She called 911 and my mom was taken to the hospital - after lying on the floor for 37 hours. So much for good care. We found a new place for mom and when I went to clean our mom's apt at Crestview last week, the director Christina asked to speak to me. She denied that we had left her any voice messages and said she didn't receive any - from myself, my aunt and also mom's social worker. Christina insisted we give a written 30-day notice and that mom has to pay for September rent despite her move being involuntary, as she can no longer live independently. I asked Christina if there was any way we could reach an agreement since we are not a litigious family, but she was unwilling to budge at all. OH, P.S. The State of Missouri is now investigating them for the elder abuse.

Wonderful place! Bright and cheery. Very pleasant activities, including exercise class. My mom has…read morebeen here for three and a half years. Great staff and housekeepers and maintenance. We have used a few services that you pay for such as Senior Helpers when she had a wound that needed daily tending and that was very helpful and reassuring. Also the on-site salon for haircuts and pedicures is convenient. One huge downside to caution about is that meals are not served at all on Sunday nights. This has been burdensome for our family and other residents have grumbled about this repeatedly. They get used to not cooking and then there is no meal and families are not always able to help. So then it's cold leftovers or PBJ. But that is the only down side, other than that, it's a wonderful place and we would recommend it!

Have a loved one who is a Memory Care resident there. She was celebrating her 90th birthday. The…read morefacility has a small, private room for celebrations. Will seat about 12 comfortably. Fridge and microwave close by. Family has been very satisfied with the care there. Place is clean. Have to check in on electronic machine and check out when you leave.

I wouldn't leave my worst enemy at this facility. The staff is lazy, unprofessional and constantly…read morechanging. They would be better off working at McDonalds than caring for people's loved ones. We were given the biggest "sales pitch" and fell for it at the expense of my parent's health and now quality of life. If this were a place caring for children people would be outraged...it's so sad the same cannot be said about the elderly.

I should have know it would be a horrible process from the start I was texted and confirmed a…read moreinterview just to show up and everyone act like the dont know whats going on and I was an unwatned guess thankful I see a familiar face a woman I use to work with and she asked why i was there I told her an interview and she went to get to get someone for me and asked the lady was she doing my interview right in my face this woman said no I'm not doing nothing I should have left then but I didnt so I wait longer and finally someone comes i already did a application just to have to do it all over again there interview wasn't really an Interview she just mention all the horrible things current workers do like sleeping on the clock not ordering meds and keeping cart together told me all those thing woukd get u fired which is obvious to me I was then told I was offered the job they just had to check with their sister company I worked for and waiting on my background check just for me to call back a week later to check and see whats going on and to be told something different that they had been reaching out since the end of May but I just went to my interview last week on June 2nd and like a said that was horrible and unorganized with so much miscommunication that I should have turned around soon as I step foot in the building but if u know nursing u know how it can be sometime I talked to someone today just to be told they haven't started the background check yet because they have been reaching out to me but that's not true I have no calls or text from after June 2nd on top of that she was rude barley me get a word in so thank you Morgan kinda glad it happened all the red flag where there so I told her don't worry I'm fine I will find another place if this is how it is before I don't wanna work there anyways

I am a current employee at McKnight Place Extended Care. I think this is wonderful place to work…read more The owners and management care about their employees and make it a point to show it. The residents here are amazing along with the loved ones that come to visit. All in all, in my opinion, McKnight Place Extended Care is a top-notch organization!!!!

The individual personal and medical care are excellent. Resident activities less so…read more I realize providing meaningful activities for seniors is indeed challenging, but they don't have to be infantile. Also, what do residents expect and what can they be active in, both physically and mentally? Has there been a professional attempt to answer these questions? Thank you for ter opportunity to express my opinion.

OMG... My mother-in-law lived at Hawthorne Place Assisted Living apartments for over 2 years. It…read morewas wonderful. The apt was comfortable and decent size. We were lucky enough to be able to wait for a patio apt to become available, which for our 'Oma/Mom' made all the difference for her as she was a big time nature lover. The gardening is gorgeous. The STAFF IS AMAZING from Lisa in the front office to CNAs to nurses and house cleaning. I CANNOT SAY ENOUGH NICE THINGS! They worked so hard to ensure that 'Mom' was not only well cared for, but loved!! And when the end came near, they so kindly worked with us during Mom's short time in hospice, we were able to keep her in her home until she passed. We will be FOREVER grateful to everyone at HP. We all actually MISS seeing everyone regularly, including other residents. They became friends. :-)

The Rehabilitation Institute of St. Louis (TRISL) is the place to have your loved ones if they need…read morespecific kinds of rehabilitation.  The care and therapy my mom received here was nothing short of wonderful.  In no time she was up and around, getting back to a routine that was normal to her.  Showering, using the restroom, talking on her phone, etc., all independently.  Not only did mom receive awesome care and therapy, so did we as a family.  We were updated, and kept abreast of all progress.  Our questions were answered with care and compassion which gave us peace of mind.  This place was clean and the staff completely welcoming.  I highly recommend TRISL for anyone who is in need of rehabilitation for their loved one.  Thank you, TRISL for doing everything you did to get mom home and living independently again.

I was overwhelmed with the quality of care and dedication of staff in this organization…read more(Chesterfield location). The entire greatly exceeded any expectations that I might have had. Therapy equipment and staff were state of the art. The food was excellent. Responses were quick especially compared with the nursing home setting that I am in now. i would definitely recommend this facility.