HORRIBLE Management! mom and dad were/are there. they attached themselves to a kind worker who…read moreserved them meals and made special meals just for them. dad died, mom is still there. then the MANAGEMENT fired the whole team that cared for our family. "let's save a few pennies and fire everyone who cares about our families" shame on you

Okay, this could be weird because a) I'm clearly not an older adult age-wise, but maybe deep down I…read moredo have a heart of an older lady & b) I don't have a relative or family friend that is currently living here. BUT, I can say as a current graduate student of occupational therapy (shameless plug, if you have no idea what that is, ask me!) who has spent a lot of time in various assisted living facilities, this place is GREAT! I got a chance to speak to some of the residents while assessing the facility & the community is beautiful! The facilities are in tip-top shape & the services provided are above average. The staff seem to be very friendly & in-tune with the residents. When I'm 85+ & still kickin', please send me here!

My mother stayed here for about 18 months before moving to a different facility because she needed…read morea higher level of care than what was available here. Mom was a registered nurse until she retired at the ripe old age of 83 and the last 30+ years of her career was spent in nursing homes and care facilities, so she knew what she wanted in one for herself. While Mom was at Southview, she was well taken care of, and despite having a difficult personality (to say the least...), the staff was always friendly and accommodating whenever I came to visit and as I watched my mom interact with them. The facility was clean, attractive, and updated. It is a smaller facility, which is what my mom wanted, and there were many activities available. My mom's space was perfect for her while she was a resident there.

This is a very cute ,homey facility that you don't have to shellout your life savings to become a…read moreresident,as it is a month to month,and the folks here make very good friends with eachother. This is the second review I have posted in re to this facility. The first one was two weeks ago when I posted a one star, due to having a loved one in the Memory Care unit,and in a year,especially the last few months saw it seriously decline,and was witness to some disturbing incidences,and lack of any kind of sense. I am now giving three stars due to how quickly and efficiently they responded,and took action. Clearly they pay attention to reviews. Two days after posting my initial review,this unit had done a 180° ! Employees who were problematic had been let go,the staff was working as a diligent team,treating eachother and residents with help and kindness without bickering or complaining,tasks getting done in a routine manner,and more managers present. I emailed them to let them know how impressed I was with what I saw and then had a terrific conversation with the overall director . She took no sides,just addressed and took action professionally. It has been so different visiting my "Nona" this last 4 visits,and I give kudos to them for their attention to addressing their problems .

Wonderful retirement community! If you're a life-long learner, you will love this place. Gorgeous…read moresetting with ponds, fountains, lots of greenery and ducks.

My mother lives at the Gatesworth. The facility is beautiful. The staff is caring and…read moreprofessional. Every day there are many activities for varied interests. They have limos available for shopping trips, church or theater. They have a swimming pool on site with instructors for aqua size. I have been very impressed with what I've seen so far. My mothers apartment is lovely. Housekeeping is included and they come every week to clean her unit. This facility is wonderful and my mother is very happy there.

My Dad lived at DGS for not quite three years. Our experience has been a good one. We like how…read moreclean and well maintained the building is. Not smelly. The aids and nursing staff were usually very upbeat and pleasant. Everyone can have a bad day now and then and no place is perfect, but by and far everyone did their job and I never had to go far to find someone if I had a question or if Dad needed something. He liked the food and the activities they offer are awesome. Dad enjoyed the music events they have twice a week. Pathways hospice is superb! Dad was on hospice two different times before he passed and they all went the extra mile for him. They kept me informed at all times. My mom lives next door at Garden Villas and I have nothing but positive things to say about the staff and facilities there, as well. I am glad our elder care attorney recommended Delmar Gardens.

I Drove 3 Hours to The Facility and arrived early To Help Out . The Aides Were Amazing. During My…read moreShift The Night Supervisor Came to be Demanding me to Give A resident a pill now because she had family calling her . Instead of responding to her aggressiveness and rudeness, w/ rudeness in return Instantly stopped what I was doing and did what she asked.(The aide then came to me and said that the resident had told her that she had been asking for a pain pill since 9pm) my shift didn't start officially until 10:30 pm and nobody notified or reported it to me until the aide did . 7 minutes before the supervisor came to me with demands.) A hour 30 minutes passed and this supervisor came back stating that she was sending me home and she talked to administration already. I asked to speak with the Adon, Don & Administration. She told me no and that she wouldnt be calling anyone. I told her I had every right and she couldn't deny me going through the chain of command when I did nothing wrong. I said I Would like to talk to the DOn and finally she said okay we can. We were suppose to count and she stepped away to have a private conversation with the DON to get her to back her up. I was looking for her and listened to their conversation when I Realized what she was doing, she then came and told me after I Sat down that the DON stated she wasn't talking To Me , there was nothing to talk about and she was backing up her supervisor. I asked to talk to the administrator, she told me no again and I explained to her that I drove 3 hours to come help to get treated like dog crap for doing nothing. I found the administrators number . She was rude. She Let me start to explain and then mid sentence stopped me and stated it was 2 so in the morning why was I calling her basically and that's how i felt being 3 hours from home being picked on and no where to go . I explained everything and she literally gave no care in the world. Was only worried about her sleep when i would have to sleep in my car. I Asked her did it not matter that staff was there and witnessed it. She said if the supervisor unassigned me then she would just leave for now because she's not there. She then immediately called to discuss how I called her at 2 in the morning. The supervisor stated again she told me that I couldn't talk to her until the morning and that she told me to call tomorrow but she guess i still decided to call after she had it handled already. DOING A URGENT MATTER THOUGH. She told me she was sending me home because I ignored her. Her exact words. Even though I immediately followed the order given. Her Pride allowed her to be a bully. During A URGENT MATTER. I did count and during so, The supervisor susan then implied that i stole a whole card even though stating the count was correct. All because their in house staff failed their duty to archive the card once it zeroed out and left the count, which could have easily been done because it automatically populates. She called her friend the DON and tried to tell her she didn't want to subtract the card because even though the count was correct, she didnt have the empty card. Thankfully the DON instructed her to subtract it due to the count being correct. I will be calling corporate and filing a complaint on Jeanna , Susan and Becky. Agency shouldn't be treated like garbage just because we're not on their payroll. You couldn't depend on your staff and i left the comfort of my home 3 hours away to assist. I have never been treated so poorly. They are unprofessional, inconsiderate, Rude & Selfish. All about themselves . NO COMPASSION. You have To Lead by example and they don't demonstrate characteristics of a leader. Every building I go to calls me when needed because I'm Dependable, compassionate and a hard worker. I don't Appreciate how I was treated. They also didn't cancel my shift. They're trying to avoid paying me my 4 hours for canceling my shift. I recorded a video of them making me leave after 0300 AM so they couldnt say I left prior. We had to do count she made calls during so. Which would still put me at 7. I'm about to start recording all conversations.

What a difference the current management (2/2024) has made over the prior management. The last two…read moremanagement installations were anything but stellar and the facility started seeing a real decrease in quality and services. With the current management this has been turned around. They are working on getting a few of the Kinks out but have come a long way over the prior gement or should I say prior managements. Current management has put their hearts and souls into making this a better place and improving the quality of the care and just the overall feeling. Kudos to the current management

Our precious mother was one of the original residents in Memory care at Westview of Ellisville,…read moreand we were extremely satisfied with the care she received for the first five years. We were able to be with mom every day for all of those years,often multiple times each day. We have seen it all!! Within the past 2 years Westview has been under new administration. It has become a different place. The director of memory care has been so impossible to work with, 9 of the best CNA staff have left WV. She has been rude and disrespectful to me and my family. She doesn't even look at us when we speak to her. My sister has refused to talk to her since Dec. 27. When I tried to talk to her , She closed her door and pretended to not be in her office, I loudly said. "I'm not leaving until I talk to you. " she finally came out of her office. On another occasion I asked if memory care was fully staffed that day. Her response to me was. "YOU DON'T GOTTA KNOW. " I did have the right to know. On another occasion I asked a CNA if there was full staff, she responded "yes, the new girl.. " I asked her name, the CNA said that she was told to tell me that. There was no new girl. Director of memory care instructed a staff member to lie. UNETHICAL !!! I reported that to the executive director. Nothing happened. Myself and several other resident's family members complained that the memory care director, as well as CNA staff talk and text on their phones continuously, while Feeding residents, pushing wheelchairs, working in rooms, serving food. What kind of care are the residents getting if staff is talking and texting on their phones. The staff in assisted living, serving staff, kitchen staff, and office staff, and housekeeping staff DON't do that. The care plan was followed at their whim. I can't count the times she did not have on pjs, She had on a soaked brief, or was pushed off to the side. On multiple occasions mom's thermostat was at 60 degrees in her room. Executive Director was told about that. Her response was to say we'll put a cage on thermostat. That Never happened. Why would anyone put a thermostat at 60? Prior to the new director, staff toileted residents before a change of shift. I NEVER SAW THAT. The halls frequently smell of bm and urine. When asked when mom was toileted, no one had an answer. There was no schedule or consistency. When we asked for mom's shower caddy, the CNA had no idea what we were talking about. Everything was kept in the residents rooms. Pretty sure that is against state guidelines. The good CNA s complain they were given no training by the memory care director. Complaints to the executive director did absolutely no good. Nothing ever changed. She said she was "working on it". Multiple residents have pulled their parents out, stating that "mom's not safe here. " There are some exceptional staff there, but they are fed up with the TOXIC environment in memory care. (Their words, not mine) They know who they are, and we thanked them as we left the building, asking them to take care of residents. Westview asked us to find another community. WE DID, and thank God for mom's new home. As I said on no our way out. "I make no apology for demanding and expecting quality care for mom." We simply were not getting it. For the sake of the wonderful families OF MEMORY CARE, and their loved ones, please DO SOMETHING!!! If you have a loved one at westview of Ellisville, visit there often, visit at different times, and believe your loved ones stories about how they are treated. You have the right to expect quality care, and if you're not getting it, there are other MUCH MUCH MORE caring communities in west county.

Sweet spot close to midrivers n Mexico road. Pretty new. Love that it don't smell like pee and…read morepretty clean set up. Great eat areas and plenty of activities. My client stays her and it's very nice. If any healthy issues or bugs they will inform all residents which is super. Pretty independent care here just with a community to make friends.

Hands-down, this is the best senior living community in town! They have independent living,…read moreassisted living, and memory care! There is always something going on at this community, and the food and activities are second to none!

Have a loved one who is a Memory Care resident there. She was celebrating her 90th birthday. The…read morefacility has a small, private room for celebrations. Will seat about 12 comfortably. Fridge and microwave close by. Family has been very satisfied with the care there. Place is clean. Have to check in on electronic machine and check out when you leave.

I wouldn't leave my worst enemy at this facility. The staff is lazy, unprofessional and constantly…read morechanging. They would be better off working at McDonalds than caring for people's loved ones. We were given the biggest "sales pitch" and fell for it at the expense of my parent's health and now quality of life. If this were a place caring for children people would be outraged...it's so sad the same cannot be said about the elderly.

We would like to extend our heartfelt gratitude to the compassionate staff at Garden View Care…read moreCenter at Dougherty Ferry for the extraordinary care and love they showed our mother. Their kindness, patience, and dedication went far beyond their duties, bringing comfort, dignity, and warmth to her each day. It was clear in the way they spoke to her, cared for her, and supported our family that they truly loved her. We will always be deeply thankful for the tenderness and respect they gave her in her final chapter. The McElroy Family

My mother has been at Garden View for a little over a year. The staff and amenities at Garden View…read moreare topnotch. Everyone is kind and considerate and truly care about the residents. There is plenty to do and always plenty to eat!