I was referred to Dr. Ellis by my chiropractor. I found him to be knowledgeable, friendly and his treatment plan for me was effective.
The wait times? Horrible. The first time I went there it was during the day and it was busy. Once I got there, I was told they wanted me to have x-rays before seeing the doctor, even though I came with MRI results, I went along with that, so it was well over an hour and a half before I saw the doctor. This evening I went there for a follow up appointment. I was delighted to see the parking lot had less than 20 cars in it and the waiting room only had two other people besides myself there. But, I ended up waiting 45 in a exam room before the doctor came in.
There are a few things wrong with this - This facility seems to forget that their revenue come from patients. So besides being a patient, I am a customer, us customers are their revenue source. After 40 minutes of waiting, I opened the door, and said to the staff that was laughing and having a good time at the station , that I have been waiting 40 minutes and the doctor hasn't come in yet. They all looked at me like I was speaking a foreign language.
After several seconds of silence, one finally spoke up and said the doctor had seen a couple of other patients and was with them a long time. Well, connect the dots, folks! Tell the patients waiting that the doctor is running xx minutes late. Have some consideration for the patient; respect their time.
When Dr. Ellis came in, two other people came in and and the doctor started talking. I had to interrupt and say "who are these two people?" One guy was in street clothes and a lady was holding a chart, so I assumed she worked there, but she wasn't the person that brought me into the exam room.
Turned out one was an intern and the other was a nurse. I had to say "it's probably a good idea to let the patient know who these people are." A guy in street clothes wearing no I.D? Same for the "nurse" that came in, not wearing a badge. Basic etiquette and consideration is missing at Oak. And why it is acceptable for staff to run around there with no visible I.D. in this day and age is beyond me.
Another thing I have issue with is when I went to check in, the receptionist whipped off a bill from the printer and asked me if I wanted to pay my previous charges today. I told her I need to see E.O.B.s from my insurance company before making any payment to Oak. I'm in a PPO and I want to see the negotiated rates for services and balances due as calculated by my insurer first. The sheet she handed me didn't even indicate I was in a PPO.
I know not to pay a provider before seeing what my carrier paid and what they say I owe. If you overpay a provider, you may never see a refund. Overall, I was disappointed with how Oak is run. read more