Ms. Cheryl is the best!!! We love her and are always so happy to see her! Fantastic person all…read morearound

Ms. Cheryl is an outstanding concierge. She is always welcoming, attentive, and goes above and…read morebeyond to make sure everyone feels taken care of. Her professionalism and kindness make a difference. We are lucky to have her.

This place is the worst they have roaches really bad. Doors broke. Tub peeling. Maintenance is…read morehorrible. You good inside the rental they act non slow about everything

This property is terrible, i have been waiting on air conditioning for over a month. Maintenance…read morehave been claiming to come fix my problem all month and close out tickets before even staying to see if problems have been resolved. Management have been leaving voicemail full so there is no one to get in touch with. I have sent stuff to corparate and still nothing is done. I have even requested a window unit until something get done because i seen them give them out to other units but no action in my place. The only reason i am still here is the pool and I can't afford to move yet. I have rusty vent grills that i have ask to have painted with no luck but they have been painted so many times the vents want close or open with the knob. Shelves have been there so long they are worped. I have pitures of air conditioner saying 72 and its 87 degrees or on 69 degrees and 90 in the apartment.

I'm disgusted by my choice to move to the Penn Southern Community. Residents are constantly…read morecomplaining about unmet needs and being taken as a joke by property staff. Namely the leadership team Maria and Buck are rude and disrespectful. I truly hope a change happens soon. Don't move here unless you want to be constantly neglected, disrespected, and taken as a joke.

we genuinely loved Penn Southern. the leasing office now is probably one of the best groups of…read morepeople we have ever encountered. they were always so welcoming, understanding and nice. we spent over a year here and would be here forever if we could. the price was insaneeeee in this time it's absolutely affordable omg and they are worth it with their amazing customer service and beautiful talent of relationship building with their tenants. thank yall penn southern

Do NOT, and I cannot stress the NOT enough, rent at Rhode Island Row. If your experience here is…read morehalf as bad as mine - then you'll still be miserable. It started with the leasing process back in spring of 2024. My fiancee and I were trying to get our paperwork in order and every time we called to ask for clarification, we got different answers about what was acceptable from different people. It took over SIX WEEKS to hear back from the assistant manager, who had been on vacation and apparently didn't leave a sticky note or any sort of instructions to the person next in charge. She said that she didn't know how the online forms worked because she "had never seen the website before" -- this will be a common theme with her as she didn't know how the payment page on the website worked either. Ten days before we were supposed to move in I got a call: the apartment that we signed for had been inspected and was - in their words - "Unlivable and uninhabitable." So instead they were going to move us to a different unit down the hall. We got a shoddy video recording of the place, and were assured that it was a nice apartment unit. What the people of RIR "forgot" to mention was that this unit is DIRECTLY UNDER THE GYM IN THE BUILDING. So now my fiancee and I get to hear people running on treadmills, dropping weights, jumping rope, punching/kicking the sparring equipment, and more - at all hours of the day. Let me clarify that we would NOT have agreed to this unit under normal circumstances, were COMPLETELY unaware that we would be under the gym, and if they had told us about it before rushing us into a new contract then we would not have signed. There are small display stands outside of each unit door that you can put decorations on, many people do. My fiancee and I put a small painting on ours, and it was ripped up and destroyed by another tenant within 48 hours. Wish that I could say whoever did it was caught, but there are no cameras in the hallways - so anything could happen out there and no one would know. The parking garage connected to the building is owned by a separate company that will charge you hundreds of dollars per month to do a shoddy job making you feel like your car is secure: we hear car alarms going off nearly every morning or night., and they don't seem to mind the homeless people just laying about the place. The CVS at the end of the block is a joke, the shelves are never more than 25% stocked, and people steal things from there constantly. This also goes for the Giant up the street - seems convenient on paper, but you'll learn how badly run that store is too. The main elevator to our building goes down seemingly every other week, and the most recent time that it did it was down for about three weeks. Communication is piss poor here. You can call the concierge desk about something and the person working there will constantly interrupt you and just try to get through the conversation as quickly as possible without a resolution. If they say they're going to follow up with something, it turns out that YOU have to be the one who follows up or you'll never hear from them again. Apparently Buzzuto hires temps for a few weeks at a time, because the faces of the desks change constantly and no one seems to know how anything works here. For example the pool closed the first weekend in September, and we were still getting emails about the pool closing "soon" mid-way through October. Your mail and packages will not be safe here. We've had multiple instances of ordering something, getting the confirmation email that the package was delivered, but no one at any of the desks have any idea where it is. One of my most recent packages was lost for over a week - and when it was found it had been shoved in the back of the mail room with our unit number crossed out and a different one scribbled on the side. There is more, but I'm at my character limit. Let me just say that the best part of RIR is how close it is to the metro station, so you can get away from here quickly. We cannot wait to move out.

If you live in Apt 516, there is a gym with hard floors over your head. Don't make the mistake of…read morerenting here and paying $3,000+ per month for lack of security and lack of management working to solve the problem. The Bozzuto name used to be synonymous with luxury. Rhode Island Row is definitely not that. Please read ALL yelp and Google reviews on this property. You'll notice the positive reviews are all from several years earlier. The reviews on the Rhode Island Row website are all positive as well and refer to "staff friendliness" but not the multiple issues at the property. The staff at this location has at least 200% turnover due to these issues. During our 7 month stay at RIR, our concierge at 2350 changed 5 times. If the staff refuse to stay, it's very telling. Be well informed of the vagrants who are allowed to camp in the Rhode Island Row stairwells freely, the rampant drug use in the stairwells and hallways by residents AND outsiders. The building has a supposed " no smoking policy" that is not enforced. The fire alarms go off multiple times per month due once again to vagrants easily gaining access to a supposed "secure" building. Bozzuto does not care about the residents of this property and the management on site will do nothing but say "we are so sorry you had that experience." Nothing is proactively be done to fix these ongoing issues. If there is an issue, the management sends a memo reminding residents of the rules, but it is as ineffective as you think a memo would be.

Great lovely and welcoming staff and such good lemonade, refreshing on a hot day, been living here…read morefor a while and love everyone.

I want to give thanks to Manuel and Jesus they did a wonderful job fast and efficient I live in…read more5122 #2 my name is Bobby Thompson

Don't move here. it's not safe! The pool will not open until who knows when and the elevators and…read moregarage stay broken!!!!! Not worth what they charge. Better properties nearby with Owners/ Management Companies that care about their tenants and exhibit excellent customer service!!!

Had a phone convo with Raven and Tyo did our tour. Top notch customer service. Beautiful building…read moreand great amenities. Its like why move anywhere else. We are excited & cannot wait to move in!!!

Holly Spring Meadows serves as the residential area, while Gates Hudson operates as the corporate…read moreentity overseeing it. The issue at hand revolves around the fact that I am consistently billed for water usage every month, while none of the other occupants in my building seem to be. Consequently, I find myself responsible for covering the water expenses for the entire building. Seeking clarification, I approached the office to inquire about these charges, only to be informed that everyone is, in fact, paying for water. However, upon conversing with five other residents within the building, I discovered that none of them are being billed for water. To provide specific instances, during the period from October 18th, 2023, to October 27th, 2023, an amount of $26.69 was charged to my account. Surprisingly, on October 27th, 2023, I received an additional charge of $93.86, which covered the period from that date until December 4th, 2023. Furthermore, for the month of January, spanning from December 4th, 2023, to January 4th, 2024, I was billed a total of $112.22 for water usage. Throughout my time at Holly Spring Meadows, I have encountered numerous problems. However, this recent incident is not the first time that myself and other residents have fallen victim to deceptive practices. Previously, they attempted to charge us for gas, despite the fact that residents were already receiving gas bills separately. This additional charge was conveniently tacked onto our rent, leaving us with no choice but to pay it. Fortunately, I managed to secure a refund on that occasion. Unfortunately, any sense of relief was short-lived as they promptly overcharged me for water, effectively snatching back the refunded amount. Update: It has come to my attention that you have removed your initial response to the original review. However, I noticed that in your latest response, you failed to include the part where you advised me to refer back to the lease agreement. Although I appreciate your effort in deleting and modifying your response, I believe this only reinforces the lack of integrity within your company. Update: Despite my conversation with management, I was unsuccessful in finding a resolution. However, I did receive additional details about the water charges. It's important to mention that our units do not have washing machines; instead, there is a laundry room in the basement where residents must pay to wash their clothes. What's surprising is that even though individuals are paying to wash in the laundry room, everyone in the building is still charged for the water usage. This means that Gates Hudson is actually profiting from the residents using the building's laundry facilities, as tenants are still responsible for the water bill. I personally go to the laundromat. So I'm still being charged for tenants who still (pay to wash in the laundry room.) Update: Once again your response has been updated for the 4 or 5 time. I genuinely have lost count. You made it a point to include a statement regarding the lease agreement back into your most recent response. (Nothing about this company is transparent.) I will continue to update my review so people know how sneaky and misleading this company really is. Update: If you're considering signing a lease here, I would advise against it. The issue isn't with the office staff though they have a high turnover. It's rather with upper management. They engage in questionable practices and can be quite deceptive and vindictive. If you voice any concerns or express dissatisfaction with their minimal efforts, they will retaliate.

Love living at Holly Spring Meadows great neighbors peace and quiet…read more try them you'll love them.

The Assistant Leasing Manager, LaKeshia, was very friendly and helpful when I visited. She led me…read moreon an interesting tour and showed me the amenities. She also shared availability information and pricing, which was VERY reasonable with the 55+ subsidy. I'm impressed, and I look forward to living at the Hodge. Great neighborhood, too!

I toured the property for a family member and loved it. I spoke with Tisha Brown at the desk and…read moreshe was extremely helpful and answered all of my questions.