The shop that's working on my car says, who ever owned it before me really abused the car. The…read moredamages are from long term use. This is what you get from the cars they have. One you leave the lot, you're on your own.

A few things about this place. The only benefit was the car I purchased from them. Beware don't…read moreput down any holding fee down. They will keep your money and take you through loops and zig zags to get it back. Even with full proof that the money was never returned. If you can spare to hold with cash and return with cash that'll be your best bet. If I didn't call back to ask for my hold fee. They would've never given it back. They have screened my calls and given me the runaround for days now. If the bank is telling you that the transaction never satisfied the account then why are you still saying you refunded my account when it's not there. Second the customer service is horrible. On my pick up day. Leonard, Hamze and their boss are horrible. Gave me a half ass detail on the car they sold to me. I mean what can you expect from shitty ppl. I could potentially be a future customer again or even spread word about this dealership if they actually have good customer service. After seeing how there boss doesn't say anything or make his place of business pleasant it trickles down to the office. We We're sitting in his office doing paperwork and he doesn't say two words to me. He then walks out of the office and doesn't say anything. Then Hamze walks in and tries to pressure me into doing a document that I clearly said I would do without him doing so, because if you guys wanted to do it then you would have charged me to do the same thing. I came to get the car and hand you the check. That's it! Got a whole check but can't refund me my holding Fee. I Repeat Stay away from Triad Imports! Your claims not adding up Triad Imports. Fix it!

Great place to purchase a Gen-II Prius. Very friendly, no hassle buying process, as well as a…read morecommitment to helping with issues that may arise after purchase. I would highly recommend to anyone looking for an affordable Prius.

We were looking for a hybrid car and we came across this place while searching online. We walked in…read moreand there was the biggest selection of well-kept Prius we've ever seen among other various brands. Although we are fans of new technologies we were not particularly Prius lovers nor did we have deep knowledge of how they work; therefore, we were a bit apprehensive about what to expect, how much would the battery last, how much it would be to repair or replace it or other hard to pronounce mechanical components that could go wrong etc...We still wanted a cutting edge technology, gas saver, reliable vehicle to drive long distances and we knew this one had the potential to fulfill all of these. As we were looking around with absolute no "salesman pressure" on the radar we narrowed down two or three models we were interested in knowing more about so we walked into the office and met the owners. David and Melina were the kindest, honest and dependable people we've ever met at a car dealership, they allowed us to test drive all the cars we wanted and answered all the questions we had; that's right, they answered and didn't ask us about anything; well, I just turned 50 and I've always had to do my own brainwash before walking into a car dealership to make sure they don't convince me about buying something I really don't know if I want or I'm not ready for; to my happiest surprise, this was very relaxing and refreshing! I've never experienced something like this. On the technical side, I am not a mechanic by any means but I like to tinker with cars and I've repaired some simple parts on some other vehicles we've had; given this background, I was very pleased to see that the owners actually knew about these hybrid vehicles very well, not only that, they also offer very convenient services for refurbishing or replacing the batteries and other preventive maintenance and they are very open about what any particular car requires in order to keep them in good conditions. So, in other words, this is a place where the owners like and know what they sell, believe in a pressure free are very proud of their service and are prepared to provide some basic maintenance and repairs for a very reasonable price. My girlfriend and I are very happy to have found this place and we strongly recommend it. We bought a 2009 Prius on November 2015, it's running very well so far and if it ever needs anything fixed or maintained, we will go straight to this place.

My experience buying a car from this Carmax was a mixed bag to be sure. This isn't my first time…read morebuying through a Carmax. It's a fine option for a person who doesn't really need to be "sold" a car, rather someone who has done all their own research on what they want to buy, has a price in mind, and just wants to go get it without too much hassle. There are some advantages to buying here, like the ability to bring it back within 10 days for a full refund, and not having to haggle. If you like the price, you buy the car, if you don't, you move on. Disadvantages of course, are pretty much that the salesman is not super motivated to sell you a car, and is therefore not going to be very knowledgeable about whatever car you roll up about and want to look at. This is fine for me, I knew what I wanted, and I got it. It wasn't without difficulty however. The specific car I wanted had to come in from Georgia, which I paid a transfer fee for. It was supposed to take 3-5 days, it ended up being over 2 weeks. This left us short a car for awhile, as we had already given up the other car based on their timeline. They did refund the transfer fee, so that made it partially right, but I say this to not take their word on their timelines. My second complaint, is that the transaction took WAY TOO LONG inside Carmax, especially given I had already filled out most paperwork in advance. The person helping us seemed pretty new, and she kept having to get up and ask other associates questions. She also was not very observant, we were pointing out things on the screen that she was missing. She really should have had someone looking over her shoulder to help, as she was not ready to be on her own. Finally, it's a good thing I advocated for myself and knew to check for certain things. Our new car is a plug in hybrid, and the car was supposed to come with a charging cable. It was not in the car anywhere, but with a little persistence they gave me one from their service center. Carmax does do a thorough inspection on the cars they sell, and actually, the independent shop I brought the car to said they've not had many problems with Carmax missing things. In my case that held true, their Volvo certified mechanic found nothing wrong with my car mechanically, and said it appears to have been well maintained and serviced. He did find a very small windshield chip, which Carmax fixed free of charge without any complaint. Would I buy another car from Carmax? I would, but I am someone who just needs someone to facilitate the transaction, I'm savvy enough to know the car on my own and do my own research. I wouldn't recommend Carmax as a place for the inexperienced buyer.

car returned less than a week later!!!!…read more andrew was the sales guy. had an appointment for 10am. my uncle and i test drove the car. i really liked the car. got the paperwork started. after i left, andrew and i communicated via text message. told him i would come back between 5pm-6pm to pick the car up. this would give carmax time to clean the car and have it ready. i left carmax around 11:30am. that's over 5 hours before my appointment to pick up the car. got dropped off and how about the car is still sitting in the exact same spot as i parked it when i did the test drive. not cleaned at all and they thought i was going to accept that!!! andrew was still there when i arrived. how about he did not acknowledge me at all. did not apologize, nothing!!! other carmax associates apologized. ray came and personally apologized and told me he would definitely have the car ready saturday by 12pm and they paid for a lyft to take me home and pick me up. i sent an email to the sales manager, tristan about the situation and how dissappointed i was with how andrew handled the situation. not professional at all and if it had not been for ray, i would have took my check and went elsewhere. when i picked the car up ray met me outside and made sure i was satisfied. i have not bought a car in over 16 years. the car is a 2021 so of course i want to make sure everything is fine with it. i have 10 days and if i'm not completely satisfied i can return the car. it was not my plan to return the car. i took the car to the honda dealership to make sure everything was good. they sent me a video saying a main concern was the control arms and the sway bar needing to be fixed. i took the car back to carmax and showed them the work order and video. chad in the service department said it was covered under my warranty. i left the car over night and patiently waited for carmax to call me back. i ended up calling them back the next day when it was going on 4pm and i had not heard anything yet. spoke with chad and he said that the service manager and technician looked at the car and said the parts are not failing and the only thing they did was change the air filters. they didn't even want to rotate the tires. my uncle and i went to carmax and talked with the service manager and sales manager. showed him the video where honda clearly stated that the control arms were a major concern. after about 30-45 minutes of my uncle and i talking with the sales and service manager, they finally agreed to fix it but with after market parts! i would not have known where the parts came from. junk yard, auto zone, who knows where! after all that, i was so done with carmax and their messiness, i gave them back that car. a week of mess!!!! brian, a sales associate was very nice and told me, he completely understands. he said, "you got to make sure it's right" brian started the return paper work and took me to the service department where barry was. barry had an attitude from start and acted like it was a bother and inconvenience for him to do the return paper work. then he is on the phone with the credit union and yells loudly "he needs a 15 day" which was so unnecessary! not professional at all!!! i will never step foot at the greensboro carmax on 3412 w wendover ave, ever again!!! i returned the car way before my 10 days was up. they give us 10 days but want to take their time handling their part. 30 days later. i ended up calling corporate in virginia. don't waste your time going to that carmax!!! if it wasn't for ray and brian i wouldn't even of came back when the car was not even cleaned!!! do better carmax!!!

Please don't buy car from here they will rip you off…read more Lots of cheating happened to me when I bought my car. They will upsell so many stuffs new warranty and app carfax so on and so forth don't fall for that trap please

Hit me with a $1,000 fee for LoJack, which was NOT advertised as included in price, and not wanted…read more Negotiated this down to $500, but still a very sneaky sales tactic. Typical used car sales lot. Will not buy from again. Not recommended. Impex decal was removed as soon as I got home. No free advertisement from me.

We had a fantastic experience at Nile, with good prices , good people, and a good car. Excellent…read more Highly recommended!

Very friendly, professional and knowledgeable. They have a lot of nice Hondas for a reasonable…read moreprice. Purchasing was easy and straight forward. Our mechanic said the car was in great shape!

I got my car in May 2026 the car is great but I have not received my tags to my car.it is now July…read more17th, I am now riding around on an expired 30 day tag. I have been calling just about everyday to the greensboro location about my tags and still no tags. I even asked if I can pick them up. it's frustrating and I know if I get pulled and get a ticket, they would not pay for my ticket. If its another way I can get my tags I would be glad to know.

This car dealership is very unprofessional and does not follow laws of North Carolina regarding…read morerepossessed vehicles. Do not waste your money at this location. They will follow you around town, lie to your face, and will not let you pay your one month late payment instead they demand full payment of loan or your vehicle is taken and resold for much more than you owe and they will text you and go as far as talking pure crap to you and threaten you that they will report to your credit. Do not waste your time or money here.

Very easy to work with and very personable. David made the process quick and easy for my daughter…read moreto purchase her car. Definitely recommend if you are looking for your next vehicle!

From the owner: We are a Christian family owned business who seek to glorify the Lord in our business transactions…read morewith the public. We strive for a transparent and efficient easy car purchase experience for our clients. We also offer many types of financing options and protection plans for our hand picked and closely examined preowned automobiles we sell."

Helping my father get his 2009 Prius fixed while visiting, I floated a project on Yelp and got a…read moremessage to call w more info. I gave William the vin and got a quote for 1/2 what the dealer would charge. He even mentioned that if we bought our own part, he'd install for the labor cost. I read we bought the OEM part from him. We scheduled the work, William exceeded any expectation for promptness, kindness and professionalism. Going forward Exotic and William will be the go to for my Pops! Two days later- he messaged to make sure everything is working properly. Recommended without reservation.

Awww man I was out and about early store hours read 7:30 - 5 welp it's 8:30. I waited a few and…read moreleft.

Brought an RV in for a small repair and they did it quickly and correctly. Everybody I dealt with…read morewas super nice, especially Mike. Quality service! For that you'll pay a little more, but sometimes that's what you have to do. Piedmont truck was worth it.