I have been seen with Clinic Sofia for the past 5-6 years. I was so hopeful to go through my pre…read morepregnancy, pregnancy and post pregnancy with this clinic. I enjoyed my experiences with all of the doctors and PA's that I worked with especially Dr. Jordi. I am saddened that I will no longer continue my care with this practice and that I wont get to deliver with Dr. Jordi or any other provider that I trusted. It is scary being pregnant and working with a great doctor for so many years and then having to make a change. I am currently pregnant with my first child and going through some abnormal symptoms that I find concerning. I called my care team and let the nurse know of my concerns in hopes that they would get me in to check my vitals and baby. Instead I was met with comments like I need to go to the ER or see a Neurologist... I was very taken back as my symptoms were not emergent. I have been seen for so many years with this team and they had no interest in getting me in and checking my blood pressure or any other simple tests to see if that may be the problem to my symptoms. I called back again in the afternoon to advocate for myself and try to get in with my OBGYN to ensure my baby and myself are healthy. The nurse was extremely dismissive and wouldn't let me get more than two words in. As a first time pregnant women I began to feel emotional and scared as it was clear they they did not care about me or my baby and were not going to help me. I have never been spoken to so poorly or ignored by a nurse more in my life. The nurse also stated that "they do not have any same day appointments" and they "wouldn't be able to give me the care that I needed if I needed fluids"... Maybe if they got me into the clinic they could see what I actually needed and didn't need and then go from there?.. As a frightened first time mom I would hope that my care team would be eager to get me in to check on me and my baby. I called a different OBGYN facility and explained the same symptoms to their team and they scheduled to get me in immediately due to their concerns with my symptoms. I HIGHLY recommend going elsewhere if you feel you are not getting taken seriously by the nurses. Always advocate for yourself and find a team that listens and cares about your wellbeing! I hope other first time moms do not have to experience what I did.

I can't say enough positive things about Clinic Sofia, Dr. Clay, and the team of receptionists,…read morephlebotomists, ultrasound technicians, medical assistants and nursing staff and providers. They are caring, sensitive, supportive, and have been a true light in our journey. Thank you, Clinic Sofia!

I have had the best of luck at this clinic for years! I'm currently pregnant with our first child…read moreand have been seeing Jana Haxton and Dr. Gengerke for OB appointments. They're both phenomenal at listening to questions and concerns as well as informing me of what's going on along this journey. There's no pressure to get done quickly or to say yes to anything, which is amazing. Today I saw Wendy for an ultrasound and, while all my ultrasound technicians have been awesome, she really went above and beyond to make it an awesome experience. My little one could come at any time now and it's been a great experience along the way. I highly recommend this clinic.

This is a wonderful primary care clinic. The staff are professional, starting with the reception…read moredesk workers through health providers. My family has been coming to Voyage Healthcare (& prior North Clinic) for decades. Our primary doctor (Dr. Colson) is very knowledgeable and includes the patient in all care decisions. I have worked in various health care facilities (not Voyage HC) and know that this choice is right for my family.

I always get the best of care. Nurses are awesome, and Matt horn is so good! I would choose no…read moreother place for my care

It was my pleasure to meet Dr. Shakerin for the first time, and I was pleased that the reviews I…read morehad read were all true. She is very professional, yet friendly. Listens carefully and responds immediately to concerns. She made me feel comfortable and never like I was just another appointment in her day. I had been looking for a physician that made me feel she cares, and I just found Dr. Shakerin. Now I understand why it is so hard to get an appointment with her, so worth it. Her nurse was very friendly as well. The appointment line staff are not as friendly, but not rude either.

Inconsistent health care! Kristen Medhanie, NP took over for Brianna Nienaber NP while she was on…read morematernity leave and second-guessed Brianna's decisions without so much as a phone consultation, putting my health at risk. It took 30 minutes with the clinic to determine the 'mystery physician' second-guessing my diabetic prescriptions. There is no accountability as the people in communication do not give out their last names. Look, a form letter response! The same response as the last comment! This is EXACTLY the problem!

I was a patient of Dr. Raff he is a nice person however in my experience he does not seem to have…read moreany problem with helping people with their needs He was fixated on a diagnosis assigned to me over twenty years ago he constantly dismissed my concerns and the tangible evidence that something is wrong with me he wasted a ton of my time and money for a zero sum result in my opinion it was a clear cut case of healthcare fraud because he was able to agree with me that there was no hair on my body but he was unable to preform a good investigation which eventually led to an impasse which caused me to divorce the Allina healthcare system altogether because before I selected him as my go to provider I had been working with another provider who abandoned me by abandon me she agreed that the images that were ordered by her to further her investigation into my complaint had indeed made a tangible proof that I am suffering discomfort from arthritis in my lower lumbar spine which she prescribed a pharmaceutical product that made me feel crappy and did nothing to address the pain discomfort and subsequent anxiety because I had a few transactional conversations with her helper about the medication side effects being intolerable yet the provider again did what Allina does bill me for nothing I have decided that I am going to file a complaint with the medical licensing board for the patient abandonment and when the final decision is made I will then have the ability to file a civil suit against them and make sure that they get the message that I am not going to be charged any fees for nothingness we will settle for a hefty sum which they will deny any wrongdoing and continue to fleece the patients who trust them until the wheels fall off or they get pushed out by the risk management team as being to lackadaisical to escape culpability of the patient case management at the critical care stage of the patient provider relationship and the poor performance and lack of trust will eventually lead to the weeding out of a lazy professional who has become accustomed to doing nothing but commissioning fraud and negligently inducing stress on the patients who are the bread and butter of the finical process These days we the patients have economic power and we can collectively do better for ourselves in this day and age of the internet and social media platforms that empower us to make the best decisions we can make for our medical concern outcomes Allina is a huge company that has escaped accountability for far too many years now and if they think that their the only game in town they are in for a big wake up call I personally don't care what anyone had said about me based upon a story fabricated by my parents who I have not lived with for at least eight years before I was involuntarily hospitalized based upon the story that my parents told when I asked the provider about the validity of the story they told about me not having heat in my house yet when the police took me to the hospital I was only wearing my undies and it was like-15 degrees outside that day and the provider was like oh that doesn't sound right but it is what your parents want me to do to you and I was like dude I am a grown man I don't care what the Munchausen's by proxy wants you to do for me I don't want to be here I just want to go back home and then I was shipped out of town where I was held hostage for about seven weeks before I got my freedom resorted and then I got a bill for like $12,000 dollars which I paid off because I am not a dead best but beware Allina is not a good place to seek healthcare

The scheduler answered the phone and had an attitude. I called to schedule an appointment then she…read moretells me she needs my insurance information before she can schedule. I've heard of give the company your with! But giving personal info like that over the phone is crazy. And she preceded to tell me she can't make an appointment without me giving her my insurance number. Thats why it's so much fraud going on now!!! I will never give any personal info over the phone. They make you fill this out when you get there so I didn't see the big problem... But having this kind of attitude I don't want to been seen there. Good luck !!

For a place where it is your job to care for the ill and make them comfortable, they sure need more…read moretraining. The passive aggressive behavior is no better than being out right rude and lacking empathy. I called in for an appointment a week before Xmas of 2020. I was offered by receptionist Xmas Eve 11am which I accepted. I was excited to hear this as I was expecting a date after the Holiday. On the night of 12/23/2020, we had a blizzard. I woke up to needing to shovel out both my car and wifes car to get our granddaughter to daycare. So this put me behind. I arrived about 20 minutes late. I walked up to receptionist and they seemed nice. It took about 10 minutes getting checked in because they could not locate the nurse handling my appointment. 1st uncomfortable moment. Then the receptionist went on to say we may need to reschedule you because you were late. 2nd uncomfortable moment. I am wondering at this moment if they realize there was a blizzard and at least I made it in. How many times have we all went to doctors office and been seen RIGHT ON TIME? I was directed to the waiting area. after waiting another 10 minutes, I was told they would need to reschedule me because they want to close right at noon. Well HAPPY HOLIDAYS TO YOU ALL TOO. NEVER ATTENDING THIS OFFICE AGAIN AND CHANGING DOCTORS. THIS OFFICE ACTS LIKE THEY CARE, BUT REALLY THEY DON'T. DO NOT LET THE SMILING FACES FOOL YOU. PASSIVE AGGRESSIVE BEHAVIOR IS NO BETTER THAN JUST BEING OUT RIGHT RUDE.

Worst clinic and it feels like a scam. I walked in for a physical exam (which was confirmed to be…read morecovered, and it was.) Dr Salahudin Maalim was the physician, asked me a few questions about my general health, then gave me a piece of paper showing me what I should do (some basic exercise for my back, that you can google), I eventual got a $250 bill (post insurance coverage) for that piece of paper and because I answer his questions. I was told by the manager and billing person from the clinic that, yes, because you answered him, you got charged. Total scam. He also did another treatment, from a question that he asked, that treatment did not fix that it was supposed to fix, but I also got billed for $200+. I'm already moved on from this clinic even if I have to drive further so I can avoid any hidden charges or being scammed.