Highly recommend this doctor. Courtney Mehock was recommended by my heart specialist for a primary…read morecare doctor. I absolutely love her. Her credentials are outstanding. Very compassionate, understanding and a great listener with an impeccable bedside manor. Professional. She has been my doctor for many years. Her staff is extremely helpful and understanding. Very welcoming. Highly recommended.

Most amazing compassionate, kind , intelligent doctor !! Highly recommend her and her MA, RAVEN!…read more I've referred many to her.

Just left - had an appointment for our one year old at 4:30. There was rush hour traffic and an…read moreaccident on the freeway. We were in the parking lot at 4:40 getting my daughters jacket on. When we walked in, the woman at the front desk was on the phone. She said she was trying to call me since they had a strict 10 minute cancelation policy and that despite being there at 4:40 they were canceling our appointment. We could not help that there was an accident. My husband is a physician and not once in his career has he heard of a 10 minute wait policy or turned a patient away. A little empathy and grace would go along way. Not to mention we have waited 20+ minutes at an appointment before (never once did we complain). We will not be back.

Dr Rizk is amazing at her job! My nephew was diagnosed with a severe brain issue that is not tested…read morefor in Michigan and Dr Rizk knew exactly what it was and started testing/treatment within days of symptoms. The office staff helped with any questions we needed answered. I now take both of my daughters to her and the care is remarkable. Highly recommend the doctors at this office. 10 out of 10!

Best Pediatrician we ever had, we have been taking our son here for the past 4 years…read more Dr. Ragunathan is very knowledgeable, experienced, friendly and very good with kids. She is very accommodating and thoughtful, we have paged her late nights and weekends several times and she has called back each and every time. Exactly what one need from a pediatrician, being there no matter when. The clinic has very friendly and Courteous staff. They do nurse appointments for shots and treatments. So little flexibility. Generally, we have to go to a lab for blood work. The wait room and consultancy rooms are clean but little antiqued. Guess that's ok. :)

I absolutely love the Twelve Oaks Pediatrics…read more The doctors and staff has been phenomenal. My children are adults so with my last grandchild, this has been an easy transition. Ronia Berry has been a God sent. I would recommend anyone with a child to this practice.

Dr. Trice to my understanding you were the On Call Pediatrician for a different Physicians office…read more Now, let's just get to the problem on hand. Why were you dismissively, condescending and just down right bothered to be contacted about an ill toddler? You signed up for this so you Understood The Assignment!!! I thought Pediatricians were to be loving, compassionate professionals with driven desire and compassion to provide care for families with comfort and peace of mind. Well you Didn't!!!!!! You should be ashamed of your rudeness and poor bedside manner. Well this reflection unfortunately does make one think about what is Important to This Clinic cause from your actions surely it wasn't to help a Mom in need of medical attention for her toddler!!! Dam Shame!!!!!

Three stars is the average between the totally condescending, patient-hostile front desk staff, and…read morethe high quality doctors. Perhaps the doctors are so busy that the staff attempts to drive away potential patients. Apparently, when a sick patient recently arrived for a scheduled appointment, the staff turned them away because they were sick (could be COVID you know, or not). Requesting that they at least talk to the doctor about their illness via teleconference during their scheduled appointment time, they were seemingly told NO, the doctor can't talk to you (too busy - even though the visit was scheduled?)! So... it seems you should only go to the doctor if you are feeling well... If you can brave the Soviet-style receptionists or somehow sneak past them, the rest is fine.

Five stars for the doctors. Zero stars for the staff (with a few individual exceptions for some…read morenice ones). Excellent doctors, and front desk staff are mostly ok, but when you call to speak with a nurse to get a prescription refill or because of an issue with a prescription? Be prepared for astonishingly awful customer service. I've had nurses who were utterly rude, condescending, and outright hostile when I had a simple question about a possible drug interaction, or just to ask the doctor for a different prescription because of a medical issue. Everyone understands that some medical staff / nurses become jaded and cynical because of the types of drugs that people abuse (which is also not acceptable), but I'm talking about *routine prescriptions* here, like statins and antibiotics. It's appalling how shoddy their listening skills and interpersonal skills are. They are sorely lacking in manners and do not listen. If I didn't like my doctor so much, I would go elsewhere because of the rudeness of the staff. Here's hoping that the doctors and managers weed out the rude staff members and keep the good ones. I avoid calling there because I don't want to deal with them. What a shame.

Went to Physical. They wrote tests which are not covered in the Physical without my knowledge. I…read moredint complain about weakness or any sysmptom that needs vitamin B test. QUEST is their vendor who does these tests. For Vitamin D test, they charged 250 dollars through Prime care. If you go direct to Quest its around 60 dollars. You can shop around and can get for less. I feel like this is day light robbery. I feel only Dr Shively is good here. Rest are not worth going to. For Urine and blood test , I think its better take the prescription and shop around. Called Dr and left multiple messages. No Reply. Contacted Billing 10 times. No reply Horrible service.

I have been telling all my friends in town that this is the place to go if you want a super…read morequalified doctor who actually cares, spends time and has real expertise. After a lot of years as a patient with multiple issues, I have come to absolutely love DO's from MSU, even though am a U of M grad with U of M doctors in my family. DO's for general medical and family care are BETTER! They are trained extremely well, think things out and trained to look at your body as a whole being and aren't just saying, "yeah, ok, let's write you a script, and never find the root cause. Primecare of Novi knows how to care for people and children. I also like the fact that there are a few women in this practice. Every one of these doctors is super nice as well.

This doctor is compassionate and kind. She was so knowledgeable and solved an issue no one else had…read morediagnosed properly. I highly recommend her!! She was also on time, does not keep patients waiting.

I was referred to Dr. Kaplan by my internist as part of my regular annual physical. I was very…read morenervous as it had been several years since my last Pap/pelvic (not the most comfortable of exams). The staff was efficient and kind. Dr. Kaplan actually went through all of that paperwork I had to fill out with me. We had a great discussion about my overall health, what brought me there, and how she might help me. She put me at ease. Only after all that did I have to change and then she conducted the exam. I highly recommend Dr. Kaplan. She is approachable, caring and thorough as is her staff.

Amazing doctor! Wonderful staff. Compassionate, caring, and knowledgeable. I can't say enough good…read morethings about Dr. Syed and her team.

We actually started with a different pediatrician office when our son was born! After three…read moreappointments with the other pediatrician, we just unwelcomed and never felt heard so we ended up trying Sunny Pediatrics with Dr. Sana Syed! Our first thought upon walking in was it was very kid friendly with a very colorful ambience! The lady at the front desk is so delightful every time we are in there! She always has a smile on her face and makes us feel like family! All of the nursing staff has also been very welcoming and always ready to listen! Dr. Sana Syed has been a blessing as a Pediatrician! At our initial appointment she listens to our concerns, helped us come up with solutions to help in the meantime, referred us to a pediatric ENT where they decided to perform surgery the next day! Where as the other Pediatrician just gave us the runaround, Dr. Syed heard us and made things happen! Every appointment since we still feel just as welcomed and always have her undivided attention and knowledge! Everything we could've possibly ever wanted in a Pediatrician. We have found with her and her office.