nothing worse than this dealership no support while attempting to fix car which may have parts on it which were not required same line three weeks later we are waiting on ford canada shame on you read more

I do not even know where to begin with the horrible servive we received from them. I would stay far far away from this place. We purchased a Ford F150. Price was nagotitaed verbally and written but not honored at the end. Communication issue on their behalf. Hani was the one that promised the "deal" and couldnt justify it. They wouldn't cancel the contract and let us walk out. We contacted OMVIC and head manager Mark. Their "manager" Adil was just a miserable guy and just a horrible person to speak with. Made us purchase another vehicle. Used vehicle purchased was promised parts to be replaced only half was done. After many visits and wasted time they finally got it done. Take care home and register it and there is a recall on iy which they said there were none. The only person that was nice and understanding was Samira, but she couldn't do much to help the situation. I have never ever had such a horrible experience pirchasing a car. So please save your time, energy and money. read more

Bought a used vehicle from them. It was in perfect condition when test driven. Arrived on the day it was promised to be ready. After a very long process to purchase the car, I went out to drive it home. That's when I noticed a nice dent on the rear quarter panel. I was promised that it would be taken care of, but not by them. They had a 'guy' who would do it (not an Oakridge Ford employee). That was two months ago. I heard once from the guy, but nothing yet. It also appears that I'm going to be expected to drive roughly an hour to the location where it will be done, IF I ever hear from the guy again. I've written several letters to the salesman and the manager...nothing. Once they have your money, they're finished with you. read more

Worst place to buy a car from everyone I had to deal with was not Professional. Told me car will be ready 2 weeks ago and when I ask them what's going on they sound like they really don't care and I'll have to wait and now there is a recall on the car I want and they have to wait for the part it will take about a month and when I said I want to look else where they said go ahead but you will not get the deposit back read more

Came to the dealership to see a car with a very low advertised price at a reputable car sales website. I called them as soon as I saw the ad and had them know that I was coming from a 1.5 hour drive from where I am coming from. I came there and was about to sign the bill of sale until I saw the price was upped by $1000. The sales person arguement are as follows; 1) "Their system did not change." I still had the ad open from the same day that advertised the original price I saw prior to scheduleing my test drive, but when the same ad was refreshed, it has now the new updated higher price. The sales person claim they are not aware of this change with two conflicting reasons; a) the person who made the price change is not in on that day b) it is not recorded in their system. 2) "The safety/e-test was not included in the orignal price I saw." The supposdely value of all the add-ons to be included int the safety/e-test on this vehicle was $2500 but they are only charging the customers $1000 hence the higher sale price. So what happened next: I had accused them of an illegal tactic called "bait and switch" and that was when they started negotiating a price. We agreed upon a deal, basically with the same original price I saw on the car, plus a reduced by 50% warranty. To cover themselves, they made me sign a waiver that we had agreed upon and compromised on a deal. Nonetheles, this dealership is VERY SHADY and would advise people to not come here. But it does not end there: In addition to the above experience, the supposedly $2500 value safety and e-testing should have included new tires, calipers, rotors, and wipers but I came to pick up the vehicle with only new tires and brake pads. Their claim was that the safety and e-testing showed that these are the only ones that needs replacing. So much for a $2500 value safety/e-testing. And like many new cars, they undergo interior and exterior detailing prior to the customer picking them up. They told me during my test drive that the car will go through these detailing upon my purchase which I really appreciated. Unfortunately, as the weather was gloomy the day I picked up the vehicle, I only noticed the swirl marks on the exterior panels and grime on the interior a few days later after picking up the car. I gave them a call to inquire about this and they claim the car's panels was thoroughly polished and the interior was cleaned as fast as possible - sure, the interior was cleaned 'as fast as possible' hence the leftover grime, but polished exterior panels? Definitely BS. All this trouble and they had the face to offer a $1400 rust proof protection (which supposedly include top notched "detailing" and wax protection) and a $400 window tinting service (self claimed their personell to be the best). Just a tip to anyone purhcasing a car; you can purchase rust protection at a reputable rust protection shop for $100 to $200 (depending on vehicle size), get a properly waxed car with "PROPER or ACTUAL" detailing for as a low as $200, and window tinting at reputable tinting shops for $150. Very unreal experience and I HIGHLY advise people who read this to not car shop at Oakridge Ford. read more

Recently booked routine service from out of town for 09.45. At dealership by 09.30 and told to pick up at 1.00-1.30. Arrived at 1.30 and they hadn't started on car yet, and my ride had already left! Some phoning around and got picked up again. Car eventually ready by 3.pm. Moral of the story, don't bother to make service appointments at this dealership and think about taking your custom elsewhere. No apology from anyone so far. read more

I bought a 2017 Ford Focus from Oakridge Ford and I've had nothing but problems with the transmission. Ford Focus and Fiesta vehicles come with a dual dry clutch transmission (clutch qualifies the vehicles as having a "standard" transmission), but the salesman told me that the vehicle has an automatic transmission, and the Oakridge Ford service team told me that the vehicle was made in 2016 for the 2017 mod year. They flat out lied to me. I found the manufacture sticker on the inside of my driver door hinge and the manufacture date is August 2017. I needed to find the manufacture date for the class action settlement that Ford Focus and Fiesta own and lessees can receiv, only if they own a vehicle manufactured between 2012 and 2016. So, if you own a 2017 Focus or Fiest, you're SOL. Because of the bullshit I'm dealing with while driving the Focu, I've named it the "Fuckus" (because that's what Ford does to Ford ownera--they Fuck us). read more

From the time I purchased this car, I felt CHEATED. From the rusty undercoat to the lack of care about the general maintenance of my car, which was evident when they didn't even care about spark plugs. Which should have been checked or at least changed which would have prevented my current car problems read more

I had a good service, good communication, decent cost, shuttle on time. I suggest only having hot chocolate in waiting room and maybe snack especially if you have to wait with children :) read more

Our purchase experience was wonderful. Mike is an amazing salesman! However, the service department is another story. I have never experienced such poor customer service in all of my years owning car. We purchased a 2018 Mustang in March, 2018. Shortly after my husband noticed a grinding when it would shift into 4th gear. It was brought into the dealership for investigation the first time in May to have it assessed. When we received the car and work order back we noticed what we went in for wasn't even addressed! We brought the car back again, this time with recorded audio of the file just in case they couldn't hear it during testing. Tech took it out and reproduced the issue. Heard it, documented it. Gave them the audio file. Waited and waited to find out what was going to be done. No reply. Finally after about 2 weeks of phone/email someone answered saying that they needed to have us bring the car in to reproduce the issue so they could identify it....which had already been done and documented. They said they didn't do anything with the audiofile. It was too big to send to the warranty people, so they didn't use it. My husband said he'd happily resize it. Nope, needed another "reproduction" .This time it was requested to be done in the presence of the service manager and tech. Contacted to set up appointment, ignored for another 2 weeks. Then told the tech was on vacation. Waiting another week or so. Went in. Went on a test drive with the one tech. No manager. Tech acknowledged issue. Heard it, documented. Waited for follow up. Nothing. Emailed( we were advised by manager Amber to only email) Got a response approximately 2 weeks later saying we need to bring the car in to reproduce the issue!!!! At this point it's getting ridiculous. They obviously have zero idea what's wrong with the car and we are getting the run around from the dealership. I called today to make an appointment with a competing dealerships (Courtesy Ford) to see if they can provide some support with this issue. They've already set us up with a transmission specialist for Tuesday of next week. That's more than then Oakridge Ford has done in 3 months! You may have a great experience with the sales, but be warned, if your car has an issue, your going to have trouble. Save yourself the time, frustration, and headache and buy somewhere else. read more

I'm absolutely disgusted with this dealership I've had nothing but problems with their ignorant,incompetent,misleading and clueless service department.I bought a 2017 f-150 sport paid extra for the undercoat ,well a couple days later looked under my truck just to see what they did and saw that they only sprayed 75% of the truck,when I complained about it I was told to bring it in they would fix it so I did and they didn't do nothing ,I went back in asked why they didn't get all the spots and why they didn't fix the rust on my frame ,I was ignored for a few seconds while the service guy was busy texting on his phone then he said they just spray the underbody ,when I paid the $1500.00 I was told everything got sprayed ,I told the service guy that he told me to talk to someone else then he went on with his texting so I was irate and knocked somethings off his desk so he would pay attention to me , then 8-10 people came out telling me to get out then a bigger lady started pushing me and yelling at me to leave ,well then I had some choice words for them and left . Before this incident i took the truck in for a oil change when I picked it up they said something was killing my battery so they put a new battery in but didn't bother figuring out what was killing the battery a couple weeks later the battery light was coming I called Oakridge to get it in right away and was told to call back that they couldn't do it that day to make a appointment so I took it to Courtesy ford where they instantly fix the issue. Then I noticed my headlights where pointing to high so I took it in ,the service guy said there's no adjustment on the newer fords that the headlights are in a fixed position from factory, I told him there's no way and he argued with me and said there's nothing they can do ,I went home opened the hood , saw the adjuster and fix it in 5 minutes.then my hood guard had a chunk taken out of it from a stone from the highway ,I took it to them again,I was told there's no warranty on it so I called Courtesy Ford they said sure there is if you bought the truck with it on ,I told the guy that , he said fine go to parts and get one,,I did but I also had to put it on myself then return the old one in the box ,,Oakridge ford is a absolute disgrace and I'll never deal with these lazy ass morons again. what they have pulled is just outrageous especially after spending $58000 on a truck. I've never felt so stressed, belittled and disrespected in my entire life read more

My boyfriend and I recently visited oakridge ford because we heard good things about this dealership from a co-worker. Although we didn't make a purchase just yet, we were very happy with the no pressure environment. read more