Decent selection but super inconvenient to have the store closed on one of the two weekend days people can work on projects.

What a joke of customer service and staff. Went in looking around for some pellets and other items for my smoker. Saw they were having a sale on the items so I grabbed a bag and checked out. Saw that I didn't get the sale price and ask why. I said there are lots of signs up saying "Save $2" on each item. Lady said well that sale ended yesterday. I was like ok but the signs are still up you should honor the deal still. I said it's not my fault you left all the signs up. She said it is what it is. I told her to get a manger please. The manager gave me lip about well it ended yesterday and we were closed so the signs didn't get taken down. I went into the store at 11 am the store opens at 7 am. I was like well that's your problem I think I should still get the discount. After I said that he walked away from me while I was talking to him. What a joke!! That's how you treat your customers?? This is the second time they have giving me issues about an item and they were like whatever about it. Screw this place wouldn't be going back. read more

Very Friendly staff. Love the local atmosphere Customers are first Found what I needed and got service in few minutes read more

Awesome customer service. I went in to have a 100 lb propane tank filled. They went above and beyond to help me out. Great bunch of people working there from the nice lady on the phone to the 3 gentlemen that helped me with the propane. read more

I'm in the store a couple of times a week. Everyone is always helpful, and the selection of product is amazing for a small floor area. I might pay a little more here than if I shopped Lowes or Home Depot, but the neighborhood location saves time and fuel. Also, you don't get the great customer service at the big stores that you do at Oakwood Ace. read more

Great store to shop in. Truly the helpful place. They are always helpful and have a lot of things that the "big box" stores don't carry.

I wanted to inform someone of the poor customer service that I received at - Oakwood Ace Hardware (Flowery Branch GA). I came into the store at 4:20 PM May 1st with a chainsaw that had been serviced and sharpened many times at this same location. When I entered the store I was greated by 2 younger men who instructed me that the person who handled the sharpening of chainsaws was outside watering flowers. I met up with this person outside - I asked "can I get my chainsaw sharpened" - the reply was - "not on Sundays". I thought it was a joke. Apparently it was not... this young man indicated that he was instructed to not service any equipment on Sundays. I explained that I was not looking for a service, only a 5 min. sharpening of my saw. He said, the manager said I can't help anyone with the "shop" work. I explained, but you are watering plants and 2 other employees are standing around waiting on so someone to come in and another lady is up front at the register. There was maybe one other person in the store at this time. I could certainly understand someone coming in to get a tune up or say that an item was not working... but a 5 min sharpening from someone who was watering plants with 3 other employee's standing around. I work for a fortune 100 insurance company and customer service is our top priority. I thought that ACE was the "helpful" hardware place. Now I understand that you are not doing much more to stand out from your competition. I was told to call Kim Anderson (Store Manager) - this was "his / her decision" to not help employees with "service on Sundays". I thought that corporate should know. The funny thing about this is that I saw a $299 tiller that I was going to pick up as well, I guess you know the rest of the story - no $299 sale for ACE. Why should I give you another chance? First of all you need to have employees that are empowered to provide customer service and "BEND" the rules if necessary. I feel that 3 out of the 4 employees were not old enough to use good judgement and the 4th agreed that rule was terrible, but she could not help. It is sad to see that a store that thrives on providing superior customer satisfaction to win over customers has sunk to this low in customer dissatisfaction. Just imagine someone choosing to water plants over providing a 5 min customer service task? This will cost you Thousands, if not millions! I will be sure to share this story with as many people as possible! read more

Fine place to grab what you need, decent prices, but staff is on the cool side.