I can't say enough great things about Sunrise Pools and especially the owner. His customer service…read moreis truly exceptional. He is extremely hands-on, involved, and genuinely cares about every customer and every job. You're not just another number--he takes the time to explain things, answer questions, and make sure everything is done right. From start to finish, the communication and professionalism have been outstanding. I've personally never had a single negative experience with this company. The owner's integrity, work ethic, and attention to detail really set Sunrise Pools apart from others in the industry. They proudly serve Hampstead, Wilmington, Holly Ridge, and Topsail, and it's easy to see why they're so well known and trusted throughout these communities. I've noticed a few negative reviews that honestly don't match the level of service I've consistently received, and they don't reflect the hands-on leadership and care I've personally witnessed. If you're looking for a pool company that stands behind their work, treats customers with respect, and is deeply involved every step of the way, I highly recommend Sunrise Pools. Five stars without hesitation.

Nothing but lies and stealing your hopes and dreams. We began our project in October 2025,…read moreChristian was attentive in the beginning promising "clear communication" and quoted 6-8weeks for completion; here we are in May 2026 and still not finished and can't get in contact with him. He took ALL payment installments and hasn't completed 20K$ worth of work. We have been beyond patient and understanding, hoping he would finally finish the job and nothing. We pleaded he at least drop off our equipment (which he continued to state he "just had to pick it up") nothing...we begged he please just provide the pictures that our pool was bonded correctly for inspections...nothing. Not only are we out 20k$ to complete this with another company, we now have to go through our concrete Around the pool to prove electrical bonding was done because he didn't bother doing inspections while the project was in his hands. He's nothing but a liar and a cheat. DO NOT HIRE HIM, we are one of MANY he's done this to. Hopefully karma prevails here and Christian is held accountable for his actions.

Do NOT USE THIS POOL COMPANY! horrible customer service and…read morecare for customers. The owner is rude. I had issues with my pool and they said it's my problem. Never came out to look at it. Horrible!

just now i'm so happy with my results!! Chris Hamilton is…read morethe greatest business owner in all of north carolina. i'm super excited to spend this summer with my family in our brand new pool. exceptional service and even better results!

The owners, John & Lisa are the most polite, kind people I have ever met. We were looking for a…read morehot tub and were just totally confused and lost after almost getting bit by the Home Show Spa Fly by Night salesman. We were looking at tubs that were $12,000-$19,000. We decided to take a trip to the Coast to see John and Lisa and looked at Quality tubs in a MUCH more affordable price range. I was most impressed with the fact that John works on all the tubs, so they stick to brands that he has not had to repair as much and more reliable, as a guy in Heating and Air Business this meant a LOT to me. They have a SPOTLESS clean Show room with lots of options, sizes....they even have some really cool Plug and Play ones that run on 110 wall plugs. Also, I joined several hot tub groups online and searched for the Nordic brand(only 1 of what they carry) and all the owners LOVED their Nordics and could not find any issues with them. I can't say enough about this small business and look forward to the delivery of our new tub! It was a long process to figure out what we wanted and MOST importantly decided who we wanted to do business with!!

Dunson has fixed 2 problems that "the other guy" didn't/couldn't fix…read more.. 1. the other guy tried 6 times to fix a leak on my hot tub but never succeeded 2. the other guy fixed a problem on my pool but created an even worse problem. I know now to just go straight to Dunson with any problems I have in the future.

Zero stars for this company. I reached out via text to fix my pool, only to be told they'd arrive…read moreonce parts were in, which they've now received. However, silence followed, leaving me no choice but to seek alternative help after nearly 30 days. Effective communication is crucial, and unfortunately, this company fell short. Bad for business! Edward

Danny was extrememly fast to respond to a call and spend time talking me through a situation with…read moremy chlorinator. He could have charged me a fortune for a new system or even a technician visit but instead helped me resolve the issue on my own. He is extremely knowledgable I will hire him any time I have any future pool issues.

We signed a contract with this company last year for a pool installation in the summer of 2022…read more Construction, that being the hole dug and leveled, began in the beginning of May 2022. The company has returned three times, once to build the platform for the electrical equipment, once to come out after multiple weeks of complaints for lack of anybody coming to the house and the last time to pick up the piece of construction equipment that had been deserted in our backyard since August. We have called countless times and gone in person multiple times only to be told "yes will be there within the next week or two". It is now coming up on the end of October 2022 and we have had the fiberglass pool delivered and set in the hole and nothing else. If I could give zero stars I absolutely would! My level of frustration, aggravation, stress, irritation is indescribable! And to be quite frank this company has over $65,000 of our money and we have a big hole with the fiber glass pool set in the hole but nowhere near being ready to be hooked up. The piles of dirt I have been here for so long they now have weeds and grass growing off of it. And on the last visit when they picked up their construction equipment we were told that the insert would have to be removed the whole re-dug re-leveled and we could potentially have warping in our fiberglass because it is set for so long without anything being done. So not only would I not recommend this company I would absolutely say to avoid them at all costs!

From the owner: If you can dream it, we can create it! SF Ballou pool expert, Jason, will meet with you, as the…read morehomeowner, to help design exactly what you are looking for. If it is a fiberglass pool you would like, then you can choose from any of our San Juan Pool designs. If you are envisioning a concrete pool, then we can give you just what you want complete with built-in spa, tanning shelf, customized lighting, and deck jets for the kids! We would love to help you customize your pool deck with concrete, stamped concrete, travertine, wood, or any other ideas you may have. We are also Dimension One Spa dealers so we can help you turn your back deck or patio into a relaxing getaway.