It all happened so fast, but I never felt alone. Once my mom fell for the second time, I knew I no…read morelonger had the ability to care for her alone. Commuting home from work, I always passed Spring Hill and knew proximity-to-home wise, it was my best option. Little did I know, location would be eclipsed by the people I met and the experience my mother had in her last days. I walked in without an appointment, but out of desperation on a Friday morning and was introduced to my first friendly face, Rosa. Although not on duty as a tour giver that day, she took the time to give me a detailed walk through the beautiful facility, showing us the progress of their new renovations and answering some of my general questions. It was not the renovations that sold me, although mom was lucky enough to have a renovated room, but how Rosa treated all of the residents in the common areas and also how they responded to her. That kindness never retired. I began to move forward with the process of getting all of mom's finances and medical care/ medications in order when I met Shari. Shari is the director of the nursing team and a very very special human being. Her accessibility and communication skills are matched only by her compassion and the dignity she offered to my mother. Making multiple house calls in one week to assess my mom's condition and staying in constant contact with me during the process, Shari continued to go above and beyond throughout the entirety of my mother's stay at Spring Hill. On move-in day (an impressive one week after my initial, unannounced walk-in tour with Rosa) I met many dedicated workers who helped me with bringing in my mothers furniture. They helped me more than I could have ever imagined. Ken Halsey was the manager and he made me feel completely at ease. Very accessible by phone for me and was attentive to all of my questions/concerns. He was the one who was able to make it possible for my mother to get quality care quickly. Unfortunately, mom only spent about one month at Spring Hill before passing away, but I always felt like I was immediately part of their family. The place has a kindness that I am grateful for and appreciative of because my mom was at peace. When I came back, all of the staff would tell me how they loved working with my mother. It was more than just words. They had stories of how they enjoyed my mother and that made me feel that it was reciprocal. Overall, I will forever be grateful for the people such as Ken, Shari, and Rosa for taking care of my mother and letting her have the dignity to live her final days the way she enjoyed.

My mother has been a resident there since 2013. In that time, she has had jewelry stolen, personal…read moreitems taken, and "lost" laundry. Management acts like they are going to do something, but never follow-through. She has the same lunch, every single day (grilled cheese) - that is if she's lucky enough to even have them remember to bring her meals. Her room has been infested with bugs and rodents (mice), and it took multiple phone calls and in-person complaints to actually have someone do something about it. The turnover there is tremendous - we've been through at least four executive directors, concierge, nurses and aides. The adage, "don't judge a book by its cover" certainly applies to SpringHills.

2 weeks later after expressing my concerns to the director Richard. He has never gotten back to…read moreme. Run in the other direction if you care for your loved ones. Contacting an attorney tomorrow.

It took a call to management to make a nurse give my mother a list of her medications, which she's…read moreentitled to see as a patient. It took days for them to acquire and give her prescribed Robitussin for a cough. My mother's call bell to care for her colitis was answered by an aid that said she'd be right back. Almost an hour later, she was told that the aid had gone out to get food (and apparently forgotten about her). When I brought this to the attention of the nurse in charge, her first response was to blame the patient because "she has to press the bell for us to help her". She was visibly annoyed that a family member asked about her care because "I just told her that 2 minutes ago". After she was told that the bell was actually pressed, answered, and forgotten, she turned her back and walked out without a word. No apology. No treatment for my mother's condition. The nursing supervisor defended her because I'm a 6'2" guy and she "must have been intimidated" and felt unsafe. We were asked to bring in our own universal remote for the room television. For almost three weeks now, we've had nothing but a string of excuses for substandard care and lack of provisions. Avistacare is financially circling the drain, and it shows.

Arden Courts of Cherry Hill did a fantastic job of taking care of my mother for a 4 years period…read morebetween 2019 and 2023. My mother had failed to adapt to another facility and Arden turned out to be the perfect place for her. During my time there I met many other families in similar situations where other facilities had been unable to "handle" their loved ones, but Arden always had the magic touch. From a day to day perspective the care was superb, the food was good and the activities were varied and covered a wide range of ability levels. Unlike other nearby "luxury" facilities, Arden focuses on what the residents actually need and not what looks nice to the families. The residents who are mobile have free run of the facility and access to outdoors weather permitting. Use of a resident's room are limited as much as possible to keep them engaged in social activities. The professional staff were all top notch, with the facility director and nursing staff worthy of particular praise for both their everyday professionalism and going above and beyond when needed. Also worthy of note is that Arden Courts avoids requiring costly additional 1-on-1 care and will only send residents to the hospital when absolutely necessary. If a resident does end up at the hospital, it is literally located across the street minimizing the need for transport. Arden Courts is currently under the umbrella of a non-profit so as far as I am aware there is no private equity firm behind the curtain pushing to drive down costs. The Cherry Hill facility in particular is also very supportive of family members with access to numerous eat in/cook out activities, parties and field trips. At the end of my mother's journey they offered ample time to wrap up her room and have an open door policy for said family members to return interact with any persons they may have bonded with. Arden Courts of Cherry Hill 5/5, 10/10, 100% would recommend to a friend or family.

After my mother in law was "kicked out" of several assisted living facilities for behavior issues…read morethen we came to Arden Courts. It was amazing the care that she received. She was so very happy there. From the Maintenance man Louis (who also loves and cares for the residents as family), to the aides, nurses, and administrators the care was phenomenal! They give each resident individualized care, and in my mother in laws death they had beautiful music playing and were all loving on her as if it was their own family. I cant say enough about this beautiful place. We will miss them all so much!

Atria makes medical decisions without consent of the family. They have forced my father into the…read morehospital for routine diagnostics against my specific orders. Their decisions are not in the best interests of the residents.

So far my family and I have nothing but good things to say about Symphony at Cherry Hill. We moved…read moremy grandmother in about a week ago. From the application process, through move in and beyond, everyone has been wonderful and so caring. So far so good!

I highly recommend Brandywine Living at Moorestown Estates as the facility, management and staff…read moreare great at their job and are warm, loving and attentive to their residents. My husband and I moved my mom (Mercedes) into Brandywine in August of 2019 and everyone at Brandywine made mom feel so at home. She was very happy living at Brandywine and she built a lot of great relationships. But more importantly, several months after mom's move into the she was diagnosed with terminal cancer. Mom was placed in their hospice program which was exceptional. The nurses, aides and management were so attentive and cared for her in such a loving way. I will forever be grateful for the amazing care mom received at Brandywine from everyone. Linda Goldberg

Our 94 year old mother has lived at Brandywine for a year. She was reluctant at first, and just…read morewanted to stay in her room. She is in a wheelchair, so mobility, and assistance is key for her daily routines. Within a short time, the staff at Brandywine have become her family. Every department makes resident life their priority. When covid started in the spring, the staff quickly introduced new protocols, and have done a remarkable job keeping everyone safe, and healthy. We receive weekly status updates on staff and residents, and more if necessary. Although the pandemic has created anxiety and concern, our family is grateful everyday she lives there. We cannot imagine her living anywhere else. Now, our mother plays bingo, poker, attends happy hour, and is involved in most activities. All done with small groups, scheduled, distanced, with masks. Our mother is living the last years of her life happy, healthy, and safe.

Incredible community with exceptional staff! Residents are very happy and engaged. A gem of a…read morebuilding for many reasons- including its smaller size- makes everything so special and individualized. Great place to work AND love!

This place is phenomenal! I have been working here for several years and it feels like my second…read morehome. There is so many opportunities to grow within the company, and other programs to excel as well. I couldn't ask for a better place to work for. The residents are truly happy here without a doubt. "Life is beautiful" as they say in Brandywine and those words couldn't be any more true as I watch the show go on each and every day

Although rooms are dated (they're in the process of renovating), the staff is super nice and…read morecaring. Quality rehabilitation with knowledgeable and friendly staff who made my family members stay a positive experience. Looking forward to when the Camden Virtua Lourdes Hospital renovation is complete. I'm certain it will be top drawer.

Best rehab in the region. Located inside a hospital so…read moreacute care is just at steps away