So far my family and I have nothing but good things to say about Symphony at Cherry Hill. We moved…read moremy grandmother in about a week ago. From the application process, through move in and beyond, everyone has been wonderful and so caring. So far so good!

I highly recommend Brandywine Living at Moorestown Estates as the facility, management and staff…read moreare great at their job and are warm, loving and attentive to their residents. My husband and I moved my mom (Mercedes) into Brandywine in August of 2019 and everyone at Brandywine made mom feel so at home. She was very happy living at Brandywine and she built a lot of great relationships. But more importantly, several months after mom's move into the she was diagnosed with terminal cancer. Mom was placed in their hospice program which was exceptional. The nurses, aides and management were so attentive and cared for her in such a loving way. I will forever be grateful for the amazing care mom received at Brandywine from everyone. Linda Goldberg

Our 94 year old mother has lived at Brandywine for a year. She was reluctant at first, and just…read morewanted to stay in her room. She is in a wheelchair, so mobility, and assistance is key for her daily routines. Within a short time, the staff at Brandywine have become her family. Every department makes resident life their priority. When covid started in the spring, the staff quickly introduced new protocols, and have done a remarkable job keeping everyone safe, and healthy. We receive weekly status updates on staff and residents, and more if necessary. Although the pandemic has created anxiety and concern, our family is grateful everyday she lives there. We cannot imagine her living anywhere else. Now, our mother plays bingo, poker, attends happy hour, and is involved in most activities. All done with small groups, scheduled, distanced, with masks. Our mother is living the last years of her life happy, healthy, and safe.

This agency has moved and is now located at 537 Nicholson Road, opposite the Walmart, Applebee's,…read moreacme complex. It's a huge building with lots of senior services including an adult daycare, Home Health Aides, very reasonably cost senior transportation, and a host of other programs that they offer to low income senior citizens in Camden and Burlington county. I'm very fortunate my mother lives in their catchment area as she needs the medical transportation. We've just begun this relationship with this organization and I've been impressed with how they manage to provide services even though they are operating on such a low-budget. I was happy to make a donation to them as I could see it goes directly into helping seniors like my mother. The staff there is so pleasant to work with and are dedicated and do such a good job. I will say however that because of the low budget and staffing and the reduced number of hours with the medical transport you have to make the calls in on time in the morning to schedule and it's required two weeks in advance for scheduling medical appointments and you have to call the day before to confirm every appointment. With more money I'm sure they can become more and more automated in this process or at least have more vans and more staff available. My mother said that so far the drivers were very nice and they were on time and that they drive good too. And that is high praise from my mother.

From the owner: Our MissionThe mission of SCUCS is to enhance the quality of life for senior citizens and people…read morewith disabilities, and especially those with the greatest socio-economic need.Our GoalOur goal is to keep older adults and people with disabilities living independently and active in the community and prevent unnecessary institutionalization, by offering an array of services to address the needs of our consumers and provide support for their caregivers.

It all happened so fast, but I never felt alone. Once my mom fell for the second time, I knew I no…read morelonger had the ability to care for her alone. Commuting home from work, I always passed Spring Hill and knew proximity-to-home wise, it was my best option. Little did I know, location would be eclipsed by the people I met and the experience my mother had in her last days. I walked in without an appointment, but out of desperation on a Friday morning and was introduced to my first friendly face, Rosa. Although not on duty as a tour giver that day, she took the time to give me a detailed walk through the beautiful facility, showing us the progress of their new renovations and answering some of my general questions. It was not the renovations that sold me, although mom was lucky enough to have a renovated room, but how Rosa treated all of the residents in the common areas and also how they responded to her. That kindness never retired. I began to move forward with the process of getting all of mom's finances and medical care/ medications in order when I met Shari. Shari is the director of the nursing team and a very very special human being. Her accessibility and communication skills are matched only by her compassion and the dignity she offered to my mother. Making multiple house calls in one week to assess my mom's condition and staying in constant contact with me during the process, Shari continued to go above and beyond throughout the entirety of my mother's stay at Spring Hill. On move-in day (an impressive one week after my initial, unannounced walk-in tour with Rosa) I met many dedicated workers who helped me with bringing in my mothers furniture. They helped me more than I could have ever imagined. Ken Halsey was the manager and he made me feel completely at ease. Very accessible by phone for me and was attentive to all of my questions/concerns. He was the one who was able to make it possible for my mother to get quality care quickly. Unfortunately, mom only spent about one month at Spring Hill before passing away, but I always felt like I was immediately part of their family. The place has a kindness that I am grateful for and appreciative of because my mom was at peace. When I came back, all of the staff would tell me how they loved working with my mother. It was more than just words. They had stories of how they enjoyed my mother and that made me feel that it was reciprocal. Overall, I will forever be grateful for the people such as Ken, Shari, and Rosa for taking care of my mother and letting her have the dignity to live her final days the way she enjoyed.

My mother has been a resident there since 2013. In that time, she has had jewelry stolen, personal…read moreitems taken, and "lost" laundry. Management acts like they are going to do something, but never follow-through. She has the same lunch, every single day (grilled cheese) - that is if she's lucky enough to even have them remember to bring her meals. Her room has been infested with bugs and rodents (mice), and it took multiple phone calls and in-person complaints to actually have someone do something about it. The turnover there is tremendous - we've been through at least four executive directors, concierge, nurses and aides. The adage, "don't judge a book by its cover" certainly applies to SpringHills.

Based on my experience, prospective residents should carefully evaluate whether the services…read moreprovided justify the substantial cost. In many respects, I believe one could achieve a higher level of individualized care by staying in a hotel, hiring private nursing assistance for activities of daily living, and arranging services independently. While the facility presents itself very well from a marketing and sales perspective, I found the actual resident experience to be disappointing. The food quality was consistently below expectations, staff responsiveness was often lacking, and meaningful medical support appeared limited. On numerous occasions, I observed staff members who seemed more engaged with their personal cell phones than with resident needs. One incident in particular left a lasting impression. I witnessed a resident collapse and attempted to assist. I was instructed not to intervene until emergency medical personnel arrived. Fortunately, the resident recovered, but I was troubled by what I perceived as a lack of urgency, compassion, and clinical preparedness among some members of the staff. The activity program also fell short of expectations. Many activities appeared simplistic and offered little intellectual stimulation. There were occasional musical performances that were enjoyable and well received, but these were the exception rather than the rule. I also found the administrative culture difficult and, at times, unwelcoming. Residents who do not readily fit into the established social environment may find themselves feeling isolated rather than included. My overall impression was that financial considerations often seemed to take precedence over resident satisfaction and quality of life. Prospective residents and families should understand that this is not a hospital or a comprehensive healthcare facility. Those requiring significant medical oversight may find that the level of support available does not meet their expectations. Given the fees charged, I expected a substantially higher standard of service, engagement, and responsiveness. The physical plant is attractive and well maintained. Unfortunately, in my view, the quality of care, administrative responsiveness, and resident support did not match the appearance of the facility. For an organization that charges premium rates, the value received was, in my experience, difficult to justify.

Yesterday I ordered a bouquet of flowers from a top florist in Chestnut Hill, Philadelphia, to be…read moresent to a close friend of 75 years who is currently at Atria. She and I were horrified to learn that the flowers would not be placed in her private room (a room for which she pays a hefty fee) but that they would be LOCKED in an office. That office is currently closed, and the person in charge will not be in during the weekend. What on earth possesssed you to make such a ridiculous decision??? If this is typical of Atria, I wonder about the organization as a whole. Do you make peremptory decisions like this on other matters???

Just moved my mom in yesterday and could not be more thrilled. There were a couple bumps in…read morecommunication from the business office and Nursing along the way, but Olga Stathakopoulos, the Regional Sales Manager made sure that my mother's move went off easy peasy. Big shout outs to several of the other managers, Benny, for ensuring the apartment was set up and ready from a maintenance perspective. Alan, in charge of house keeping, ensured that she knew how to get services she may need and Tasha in dining made sure her first meal was off the charts. She has also had great service from the care staff: Brittany, Katrina, LaToya and Pamela thank you for easing my mind and taking care of my mom already as if she was your own! Wawa, in dining, was also exceptional. So grateful already! Big thanks to Olga for supporting me from beginning to end of this move process.

I'd give this dump 0 stars if I could. If you have a loved one, don't bring them here. If you wish…read morethey would die then by all means... Paying $9K per,month and I am receiving only 20% of the services. This used to be a really nice place but the new management has really screwed it up (BTW, there is no manager on site. Each department is it's own fiefdom and none of them are on the same page.) Don't even think of this rathole. I shouldn't call it a rathole, that wouldn't be fair to rats

Beautiful facility, wonderful staff, seems to be very well managed with plenty of caring helpread more

From the owner: Enjoy the best of award-winning independent and supportive senior living and memory care at Atria…read moreLafayette Hill in Philadelphia, Pennsylvania. Delight in daily chef-prepared meals and an array of amenities. Spacious senior apartment floor plans include studio, one- and two-bedroom apartments - some with balconies - and housekeeping. Discreet support from our friendly staff is available 24/7. Engage Life® events provide you with opportunities to socialize with friends. Enjoy our bistro, pub, movie theater or fitness center. Close by, stroll through Wissahickon Valley Park or Rolling Hill Park. Take an afternoon to visit the Elmwood Park Zoo. Dine at Sorrento's Italian Restaurant, Knishes and Dishes or Ye Olde Ale House. Schedule a tour now.

Friends that live in Senior Citizens Communities aren't dead yet! Some go out for a drink at my…read morelocal hangout next door! They keep up even at 100 years old. I should be that lucky!! Don't stereotype humans because of their age. Get to know some. You may be surprised what you learn and how much fun you can have!! This community is costly but offers all the services on premises that someone needs to live a full and happy life. It's right in my neighborhood. :-) Adopt a Senior!

So grateful that my mom is at this lovely, lively place. The apartment is light-filled and…read morecomfortable, the staff is great and caring, and the food is better than other reviewers have said. I appreciate Carnegie East and the activities--from Classical music appreciation to Shakespeare to Friday Happy Hour--keep my mom engaged and happy.

These carers are living angels on earth. Couldn't ask for better care for my aunt. I see better…read morecare given for my loved one than I could expect rendered from our own family. The facility is sooo clean and the patients are always looking spiffy and tidy. You can tell the aides/CNAs really bond with their patients and care for them as their own. Special shoutout to Shanae & the other ladies. Doing God's work.

My mother resided at Juniper Village Williamstown for many years. The staff was vigilant in making…read moremy mother safe and happy. They offered great activities and provided a warm and loving environment. I highly recommend the facility.