They are good but too much time is spent talking on the phones. No respect for time management.

I am in tears. That's all I can say. I called and asked if they take walk ins and the woman on the phone said of course and she told me to come in. I come in and she told me it will be a few minutes of a wait. 1 hour and 10 minutes went by. She finally sat me down but I waited an extra 20 minutes in the chair. So a haircut with no rinse or blow dry is 25 if you wash and blow dry it's 55. I've had my haircut dry before so I said just the cut is fine. She cut my hair for 10 minutes and quickly scooted me out to the register to pay and leave. I was flustered and I also have anxiety so I couldn't say hey can I take a look at my hair (that's my fault). When I got home I saw how uneven my hair was. This has never happened before. I had finally grew out my hair so I told her to cut off an inch and give me layers. After fighting my anxiety I finally bit the bullet and called. She told me I know you. If you cut hair dry it'll be uneven you wanted layers etc. if you can't cut hair dry then why offer it? I went back she took me in and washed my hair. She cut my hair wet and then she waited for me to leave. No blow dry (I don't need it) but it's the way she took the apron off and walked away without saying "okay you're done" and again she didn't let me look again. I just left. I have NEVER had such a bad experience but MAN my hair is messed up. I can't even fix my hair I have to grow it out! I'll be walking around with a low ponytail for a few months at this point. I'm holding back tears because even after she botched it the first time I was still so nice and tried to make small talk while she was "fixing" my hair. When you see my post and you see what you have done I really hope you don't have another excuse or think nothing is wrong with my hair. Your license should be taken away. I'd give 0 stars if I could. STAY AWAY STAY AWAY STAY AWAY. read more

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These women are awful. They're catty and disrespectful and don't know how to work with kinky, course hair. Basically if you're black with tight curls, don't go there. The owner/manager, was washing my hair and kept saying bad stuff about my hair in Spanish, thinking I couldn't understand her. She used words like "feo" (ugly) and "malisimo" (unruly/awful). I understood everything but I didn't say anything. At least the lady who did my blowout complimented me. She disagreed with the owner and said my hair isn't ugly and that it's pretty. The owner/manager also uncharged me for the service. She charged me $55 when she usually charges $35-$40 for it. read more

I've been coming to this salon for a couple years and I love it! It's professional, clean, and they do an amazing job! I never leave disappointed. If you're looking for a go to salon in the New Britain area this is it! read more

Called and was taken in right away. Hair wash was about 6 mins long. 25$ for wash and blow dry. If you want wash blow dry and ends trimmed, she charges 35$. The owner is really nice. She gave people coffee. The size of salon is decent size . This is a dominican salon . The area isn't to bad either . They take credit cards . Only annoying thing is going from one chair to the next and there were awkward times where I was standing around and no one was paying attention to me. read more

Obsession Hair Salon - Hair Salons Near Me - New Britain, Connecticut

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Great service, I made an appointment and they honored it. My hair came out great. The lady that washed and colored my hair did a great job. read more

I love this salon!!! Everyone is nice and they truly know what they are doing. The atmosphere is nice. I work at different times and usually just walk in. And I never had to wait. The prices are very affordable. My hair feels so silky and smooth when all is done. I feel like a head and shoulders commercial when I leave lol read more

Wash and set was fabulous she's amazing for A whole week it looked like the first day...

this place is amazing!!!! Yesterday I went to a salon in town and being new to the area I didn't know this would be a grave mistake. I asked for a simple trim with long layers and within three minutes the hairdresser stated she was finished. This shocked me because I was unsure of what she was finished with, certainly not my hair no way! I left confused with wet hair, after I came home I dried it only to be devastated. My once pretty decent hair was so ugly! My long layers were zig zag chopped and uneven I cried and then cried a little more. Today I googled salons in town, this time I wouldn't cry because I did my homework. I called and spoke with gladi she is so sweet and told me I could come right in and she would help me. My car is in the shop so I had to depend on the bus which brought me right to them I was a little later than expected so I called to let her know and she said it's fine she would see me whenever I arrived. I opened the door and gladi welcomed me like family the salon was very clean and the prices were reasonable. sat me down and I told what happened and that I wanted my hair fixed and colored as well, we looked at all of the options for colors and she began her magic. she colored it and washed my hair so good, it was very relaxing. Then the owner came over to cut and style my hair. She was so professional explaining how she can see whoever cut my hair must have rushed or that they were a beginner. She told me she could see that someone attempted to give me long layers but made it choppy and did it all wrong. She took her time with my hair I was nice to not be rushed. She then asked how I wanted to style it and once complete I wanted to cry, this time because I fell so in love, I felt BEAUTIFUL!!!!! I couldn't stop touching my hair. I refuse to go anywhere else, they are amazing!!! It doesn't matter what you're going for, weather it's a wash and blowdry or a trim or if you're adding any color. They will do it right and leave you feeling so good. I am so happy I found this place, I will recommend obession to anyone who wants what they invision their hair to be, you will get it here 100%. I am so grateful I cannot say it enough. I promise you will be satisfied and happy too! read more

I made an appt Tuesday June 2nd "2020"and I have been a client for years, I usually get charged $50 for cut, blow dry, and hair treatment and she charged me an extra $20 because of "covid-19" and my daughter usually pays $85 to dye her hair without bleach and she charged her $125 because of "covid-19" for her natural hair . COMPLETE RIP-OFF. They make their own prices. Be ware don't go there. read more

I've been coming to this salon ever since middle school and I'm now in college. The price is fair for what you get. I usually always get my hair washed, cut and styled for $45.00. My hair is really long too! The wash is similar to a nice scalp massage. It honestly feels great. I could fall asleep easily by the way they wash my hair. The people I've encountered, especially the owner is super sweet and she doesn't rush either which is a plus. I've been there when it was packed and empty but when it's full, the wait time is somewhat excessive which is inevitable. This is the only place I've ever been to where I can always expect satisfactory results. I've been to cost cutters and other salons around CT just to try them but I always end up regretting that decision. Would recommend! read more

This was the worst salon experience. I made an appointment for 8 am and didn't leave the salon until 1:30 pm because they took forever. They didn't start my hair until 10:00 and then kept taking breaks every 15 minutes. I got highlights and a trim and my hair looks terrible now. I just got home and put my hair in a ponytail and my hair is not even. The highlights look awful and do not look natural at all. Was a complete waste of $90 and 5 hours of my life. I would not recommend this to place to anyone. I would recommend that they shut down and take a refresher course on customer service and how to do hair and then maybe think about reopening. read more

I've been going to this salon for 6 years and I never leave disappointed. They are very friendly and welcoming. It is a Dominican salon so they speak mainly Spanish but understand English. I also never have to wait very long. I love how they wash my hair they take their time to make sure that is clean. I'm from New York so being in CT it is very hard to find a Spanish Salon that not expensive and does hair very well. read more

Had a great experience and would recommend them especially being African American, my hair came out really nice. They also understood my request of getting my ends trimmed vs ppl usually cutting off way to much. Awesome place will be going back. read more

They did my hair totally wrong im sorry to say. They rushed doing my hair and the color came out really horrible. I wanted to say something but they were close to closing and didn't want to make their job more difficult but I really did come out of this salon unhappy and over charged. I wanted to go back to see if they would fix my hair but I don't want to bother because they don't speak good English and If they didn't get the concept of what I wanted i doubt they would understand a second time. I think she cut my hair while it was dry so im not sure if it looks off either, im use to hair stylist cutting my hair while it's wet. But it did come out smooth and silky I must say. That's about the only good thing I can find other than that my experience was not what I expected at all. read more