If you are looking for an EXCELLENT, thorough, utmost care taker and a great bedside manner, Dr…read more Frank Rose is the doctor you want. He is worth every penny to us. He listened and asked questions that has never been asked by other doctors we have had. He's very well informed, definitely knows his profession. We are very pleased and thankful that our friend recommended him to us. Thank you Dr. Rose for being a great physician. You are a gift to us.

From the owner: Dr. Rose offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. His MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in Dana Point. Dr. Rose sees fewer patients, which means he has more time to offer. Similar to concierge medicine physicians, Dr. Rose is available 24/7 by phone. His practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.

So caring and thorough! She spends so much time with my children and answers all my questions…read morethoroughly.

What a breath of fresh air after 2 years at a ... more corporate ... local medical provider for…read morechildren. I spent an hour at my child's well visit with Dr. Miller not because I was waiting endlessly but because she spent TIME with us, asked questions, took her time, saw my child as a person, listened to my questions and concerns, talked me through things. There are toys to play with, books to read, in both the waiting area and the room where you see the doctor. There is easy parking. There is grace and humor and humanity. Can Dr. Miller be my doctor too?

Many doctors and specialists, prescriptions of creams and ointments, my eczema continued to spread,…read morecause pain and embarrassment. I'd about given up and then I found Dr Cist. She is caring and compassionate. After an in depth observation, she immediately had me start on a food elimination plan and Homeopathic remedy. She was determined to treat the root of the problem. Within days my rash was calming, as I continued to follow her protocol, improvement continued. It's now 5 months with no symptoms and I literally feel like I've grown new skin!

Dr. Cist is an excellent naturopathic doctor possessing a balanced, comprehensive approach.read more

I had a very disappointing experience with Dr. Kempert's office, both in terms of medical care and…read morebasic patient rights. The care I received felt dismissive and lacking in thoroughness. I did not feel listened to, and there was little effort made to investigate or meaningfully address my concerns. It left me questioning the quality and standard of care being provided. What was even more concerning was the behavior of the front office staff. They were unhelpful, rigid, and frankly came across as unnecessarily difficult to deal with. Instead of assisting a patient, the interaction felt adversarial. The most unacceptable part of my experience was when I requested my medical records. The office refused to release them unless I scheduled and paid for another appointment to review my own bloodwork. This is not only inappropriate, but a clear violation of both California law and federal HIPAA regulations, which explicitly grant patients the right to access their records without unnecessary barriers. Patients should not have to argue for their legal rights or be forced into additional appointments just to obtain information that belongs to them. Overall, this experience was frustrating, unprofessional, and concerning. I would strongly encourage others to be cautious when dealing with this office.

I just recently switched my insurance company and was assigned Dr Kempert. How lucky I am to have…read morefound him. He is amazing. very kind and such a good listener. He went over my lab work in great detail ( it was all great news). He listened to all of my concerns and made a plan to address them. He has a great sense of humor too. I am so happy to have him as my doctor. His staff is also amazing.

Christine is a miracle worker! She just helped me with my anxiety and health so much! I recently…read morehad a reaction to some antibiotics and was stuck in this fearful state. She taught me some helpful breathing techniques in addition to the acupuncture. I left feeling so zen. I actually was kind of shocked how much better I felt. Thank you so much!

Alter Behavioral Health was communicative, patient, and effective. They really care about you, and…read moreyour well being.

I am saddened to write this review but it needs to be said:…read moreAfter Alter Behavioral Health agreed to readmit my transgender daughter, Brady, I was relieved because I truly believed she was returning to the best place for her care. Erica and Jack from No Matter What Recovery have supported our family for years and never gave up on Brady. Because Brady's mental health diagnosis is so complex, many residential programs have declined to accept her. Erica continued advocating, making calls, and pushing until Brady was finally given another opportunity to return to Alter. Not many residential programs are equipped to care for someone with Brady's high acuity, and Alter's clinical team had previously provided outstanding treatment two years ago. Brady remained at UCLA Resnick Psychiatric Hospital for more than 20 days while we waited for an in-network bed to become available at Alter. Once she was admitted, however, my experience with Alter's admissions and billing department changed dramatically.For approximately 10 days, I received repeated calls and messages from Jackie in billing and Morgan in admissions regarding an alleged Cigna insurance balance from nearly two years earlier . I explained multiple times that I was experiencing a severe Crohn's disease flare-up, and my only priority was making sure Brady received the treatment she desperately needed. Despite this, I felt pressured to sign numerous financial documents and make payments before a clear explanation of what I supposedly owed. At one point, they could not even tell me the exact amount of the alleged balance. Feeling desperate to avoid anything interfering with Brady's treatment, After taking time to think clearly, I informed Alter that I wanted my attorney to review the documents before agreeing to anything further and requested invoices supporting the alleged balance. Almost immediately after, Brady was discharged from residential treatment approximately two weeks earlier than expected. From my perspective, the timing was impossible to ignore. Brady still needed residential care.. After Brady's discharge, I contacted UnitedHealthcare myself because I wanted to understand whether Alter had exhausted the authorization process. Based on what I was told, I came away believing that additional efforts to request continued days had not been made and I was lied to! That confirmed my concern that Brady's discharge was not simply the result of an unavoidable insurance denial. I had even shared these concerns with Erica, one of Brady's clinicians, who had been kind, compassionate, and had genuinely believed Alter would not discharge a client prematurely. She's amazing btw! What makes this even more difficult is that, after Brady had been transferred elsewhere, beds were available at Alter despite our family having waited more than 20 days at UCLA Resnick for an in-network opening!!! One of the most painful parts of this experience was the stark difference in how our family was treated over the years. When Brady was previously covered under a comprehensive Cigna plan, Alter actively pursued having Brady in treatment and made us feel like valued clients. This time, under UnitedHealthcare, our experience felt completely different. We went from feeling welcomed and supported to feeling pressured over an old insurance claim while our child was in psychiatric treatment. Whether intentional or not, the contrast in how we were treated before and after the insurance change was impossible for me to ignore. Even after Brady left the program, the billing calls texts and email. I want to make one thing very clear: the clinical staff were exceptional!!!! The therapists, nurses, behavioral health technicians, psychiatrists, and frontline staff treated Brady with compassion, dignity, professionalism, and genuine care. I am especially grateful to Erica on Brady's clinical team, Val the nurse, and Natalie the therapist consistently treated our family with kindness, empathy, and unwavering support. Throughout Brady's stay, they genuinely believed Alter would continue fighting for Brady's treatment because that is what they believed was in Brady's best interest. My concerns are not with the clinicians who cared for my daughter every day, but with the administrative and financial decisions that ultimately determined whether she could remain in treatment. My concerns are directed entirely at Alter's admissions, utilization review, and billing practices. Families with loved ones in psychiatric crisis should never feel pressured into signing financial documents or making payments, understanding what they allegedly owe, and having the opportunity to seek legal advice. They should also have confidence that every reasonable effort will be made to advocate for continued treatment when medically necessary!!! We trusted Alter during one of the most vulnerable times in our lives. Our family deserved better, and I sincerely hope no other family experiences what we did!!

I cannot recommend Dr. Young highly enough. From the moment I walked into her office, I felt…read moregenuinely heard and respected as a patient. Dr. Young takes the time to truly listen to concerns without rushing through appointments, and approaches her patients with warmth and friendliness that immediately puts you at ease. What sets Dr. Young apart is the commitment to getting to the root cause of health issues rather than simply prescribing medications to mask symptoms. The thoroughness and intelligence brought to diagnosing problems is exceptional--Dr. Young asks thoughtful questions, considers all possibilities, and works collaboratively with patients to find real solutions. I've never felt judged or dismissed, regardless of the concern I've brought forward. Dr. Young creates a safe, open environment where I feel comfortable discussing anything related to my health. If you're looking for a physician who combines exceptional medical knowledge with genuine compassion and a holistic approach to wellness, look no further. Dr. Young is truly one of the best healthcare providers I've ever had the privilege of working with.

I have been a patient of Dr. Young's for several years now and couldn't feel better about the care…read moreshe provides (see what I did there? Pun intended!). She shows a level of compassion that is unparalleled in my experience and is extremely knowledgeable about a variety of medical disciplines. If you are looking for THE doctor to trust with your most precious resource, your health, then look no further than Dr. Young!

This place is amazing. Dr Williamson is the best, i love her. Always listens. Goes off of bloodwork…read moreAND symptoms and always willing to do treatment based off what the patient wants. Always used telehealth, so convenient!

Disappointing experience with insurance verification and communication. I scheduled my appointment…read moreand submitted all required paperwork at least two days in advance, expecting that would give the office enough time to prepare. However, when I arrived, insurance verification still hadn't been completed, and I ended up waiting over 30 minutes with little explanation of what was happening or why. I understand that insurance issues can sometimes be outside a provider's control, but I would have appreciated being looped in -- for example, being asked to call my insurance directly once they ran into difficulty verifying it themselves. Update, one hour after my appointment was set to start they sent a text verifying my insurance would have covered the appointment. This experience left me a bit concerned about the practice's overall organization and will not be engaging in further treatment here.

The staff was so sweet and helpful! Well worth how I feel…read moreafter the IV infusion, it helped me recover from a recent illness.

although I do like coming here and the services they do offer I don't really comprehend why a 45…read moreminute vitamin drip gets pushed in 20 minutes. There is absolutely no way for your body to actually absorb any of these vitamins when forced through in 20 minutes when it's supposed to be 45. I don't really understand why half of the nurses also are completely unsanitary and wear one glove. I find it disgusting. nobody should be administering an IV or taking one out with a Barenaked dirty hand. It also shouldn't be $200 for them to cram you in and push you out in 20 minutes when the website clearly states 45 minute vitamin drip.