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    Climate Experts Air, Plumbing & Electric

    Climate Experts Air, Plumbing & Electric

    3.6
    (46 reviews)

    This company has amazing employees who really care about getting the job done right the first time…read more They were super responsive every time we have needed them. Can't recommend them highly enough.

    I am writing to formally address a dispute regarding the water heater installation services…read moreprovided by Climate Experts. Below is a detailed account of the situation, including the timeline, agreements, and subsequent issues: Timeline and Agreements Initial Quote and Agreement: On 5 February 2025, Climate Experts provided a quote for installing a customer-supplied water heater. The quote explicitly stated: "The replacement water heater can be installed either in the attic space where the existing one currently is (provided it fits in the attic access), or it can be installed in the garage. Either location, pricing valid for either.", "*Installation includes all required wiring & water lines." Pictures and requested information were provided by my realtor to assist in preparing the quote. Additional detailed pictures of the house layout were available online via the property listing. I signed the quote on 7 February 2025 and paid $2,150 on 9 February 2025. Tech Visit and Refusal to Install: The technician arrived at the property and stated that the supplied water heater could not be installed in the attic due to its hybrid nature, weight concerns, and potential condensation issues. I requested that the water heater be installed in the garage, as explicitly stated in the signed quote. Climate Experts refused, claiming the situation was not as expected and that installation in the garage would cost more than the quoted and paid amount. Forced Purchase of Additional Water Heater: Due to time constraints related to the sale of the house, Climate Experts leveraged the urgency of the situation, leaving me with no choice but to purchase the recommended water heater for installation in the attic. The new water heater was installed with an invoice dated 17 February 2025 and signed 13 February 2025. Issues and Concerns Failure to Honor Signed Quote: The signed quote explicitly stated that the water heater could be installed in the garage. Climate Experts refused to honor this agreement, citing additional costs and unforeseen circumstances despite having sufficient information (pictures, listing details, etc.) to prepare the quote. Lack of Due Diligence: Climate Experts did not send a technician to inspect the property prior to providing the quote, despite my realtor offering flexibility to accommodate a visit. This oversight led to inaccurate assumptions and subsequent issues. Leverage of Time Constraints: Climate Experts leveraged the urgency of the situation, forcing me to purchase an additional water heater to meet the inspection requirements for selling the house. Financial Impact: I incurred additional costs due to Climate Experts' refusal to honor the original agreement and their lack of due diligence.

    Ranger Air & Heat

    Ranger Air & Heat

    4.2
    (59 reviews)

    Replacement of inside and outside in a day for first home. Professional clean and courteous. 3rd…read morehome they are taking care of and inspection was through. Knowledgeable and curious on the phone. Appointment were always on time.

    Our AC went out, and this company diagnosed it as a failed T4 sensor and told us it would be a…read moresimple fix once the part was ordered. After waiting several days, we were told they couldn't find the part, had never heard of our unit brand (iAire), and to contact the manufacturer. When I called iAire, they immediately confirmed the sensor is not proprietary and that generic replacements are compatible. These are cheap and widely available online. Ranger told us they were not comfortable working on our unit and that we would need to find someone else. I'm frustrated that this was not communicated upfront, especially after we waited days in the Florida heat for answers. If the company is unwilling to service smaller brands or use generic parts, they should have told us during the initial visit instead of leaving us in limbo. When I tried to express any dissatisfaction with the situation, their phone rep repeatedly interrupted and talked over me, and I could barely get a sentence out. When I spoke with my fiancé later, he told me he had been treated the same way. I'm not happy with the poor communication, lack of service, and unwillingness to listen. They took our money and dropped us, gave us a headache, and now we will have to pay someone else to come and fix the issue. This was really poor customer service. They justified this by blaming everything on our "cheap, offbrand" unit and have made no attempt to make things right with us. They have not stood behind their own values. You can see from their responses to upset reviewers that they do not take ownership when they let their customers down and find any way to shift the responsibility for their mistakes. Shameful. We will be filing a complaint with the BBB.

    mcChillin Air

    mcChillin Air

    5.0
    (9 reviews)

    Excellent service, family owned business. An extremely honest.! which is very rare these days. It…read morewill be the only AC company I use from now on.

    I recently had the pleasure of hiring Marc Lewis from McChillin Air Conditioner Company for an air…read moreconditioning installation, and I must say, their service exceeded my expectations in every way. From start to finish, they displayed a level of professionalism, knowledge, and friendliness that left a lasting impression. Right from the initial contact, McChillen stood out as a company that values honesty and promptness. They promptly scheduled an appointment for an estimate, and I was pleasantly surprised by how knowledgeable their team was. They took the time to explain the process, offered valuable insights, and answered all my questions with patience and expertise. It was evident that they genuinely cared about finding the best solution for my specific needs. remarkable 30% savings compared to the other quotes I received. It's clear that they prioritize affordability without compromising on the quality of their work. In summary, my experience with McChillen Air Conditioner Company was nothing short of exceptional. From their honest and prompt service to their professional and friendly approach, they demonstrated a commitment to customer satisfaction that is truly commendable. Their knowledgeable team ensured that I received the best solution for my air conditioning needs, and their attention to detail and cleanliness left a lasting impression. Moreover, their unbeatable prices make them the obvious choice for anyone seeking high-quality work without breaking the bank. I wholeheartedly recommend McChillen to anyone in need of air conditioning services.

    Ocean Air & Heat - hvac - Updated July 2026

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