I don't usually leave reviews, but this experience deserves honesty…read more Before making the drive to the dealership, a deal was discussed and agreed upon. When I arrived, those terms changed. That alone was frustrating, but what really stood out was the lack of customer service throughout the entire process. Communication was poor, the vehicle was supposedly "detailed" while I waited only for me to get in and find crumbs still in it, no one helped transfer anything from my old car, and I was sent on my way without even making sure the car and app were properly set up. It took me a week and multiple calls with Kia to get access to Kia Access, only to later find out the dealership could have activated the trial in seconds. But what really pushed this review from disappointing to unacceptable was what happened after. After I submitted my customer survey reflecting my experience, the salesperson left me a voicemail saying he would not be getting paid because of my survey responses. The tone and customer service in that message were extremely poor, and being contacted and essentially blamed for someone's pay because I answered honestly is not appropriate. Even if the pricing situation was completely out of his control, customer service isn't. That was the opportunity to make the experience right, and unfortunately that didn't happen. Offering to "make it right" only after the survey affects you personally doesn't change the experience that already happened. At the end of the day, the service I received was lackluster from start to finish. Honest feedback is part of improving customer experiences, and contacting a customer to blame them for giving it only reinforces the concerns I already had.

I write this Yelp review with gratitude. Yelp reviews are especially important to customers…read more Especially one like myself, who is "hostile." At my age, I have more negative experiences with buying a car than positive experiences. KIA McFarland has an employee named MAC, who made a significant difference in my experience with buying a vehicle. From the moment I started communicating with MAC to the last, I challenged him several times about vehicles and questionable statements. Every time I questioned him about a vehicle, he stayed calm and did not get defensive. When he made a mistake, he did not try a cover it up. He spoke the truth and apologized. I found a beautiful vehicle and started the financing process. At that point, Matt, a finance manager, stepped in and discussed options with me. Matt faltered a few times while communicating with me. However, he like MAC, remained calm and did not become defensive. I could hear the genuineness in Matt's voice while he was trying to get me financed. I appreciate the help Matt gave me. I met with MAC to sign documents. While waiting for my appointment to sign my finance documents, I saw MAC with other customers. His demeanor never changed. He was calm and likable. I was impressed, which is hard to do. I waited to see if MAC would falter; however, again, he wouldn't try to cover up a question. He would get the answer with documented proof. That is exactly what customers want. Proof with documentation they can use in the future after the vehicle sale. His answers were polite and honest. Many times, salespeople focus on the sale, not the customers. MAC knew to focus on the customer, and the sale would follow. MAC should start a program teaching salespeople, how to interact with customers. He understands people and the trials of buying a vehicle. I appreciate KIA McFarland for having such an employee as MAC. All the paperwork was signed, and handshakes were exchanged. The deal was done. That is when MAC truly showed how much he enjoys people. As I finalized the purchase, I expected MAC to bid me farewell and move on to the next deal. But MAC defied that expectation. MAC knew I did not see the interior of the car I bought. He followed me outside, beaming with enthusiasm and pride, eager to witness my reaction to the vehicle's interior. His excitement was genuine as he proudly showcased the features of the car, his eyes sparkling with genuine interest. It was as if I was the only customer he had, and I felt seen and valued. In a world where salespeople often seem to be just going through the motions, MAC stood out as a shining exception. A pure joy to have the pleasure of your employee taking such an interest in us. We felt as if we were the only customers he had. That should be all sales employees' goals: to have a handful of customers and still make each customer feel they matter. Thank you to whomever hired MAC, as I may never have had such a wonderful experience with buying a vehicle if he had not been hired. I highly recommend KIA McFarland to anyone who wants an up-front experience. If you are lucky enough to get MAC, tell him I said "Hi," and I wish him much success. Thank you, Lori Cottonham

My old battery finally died this morning. Went to Autozone and not only did they have a…read morereplacement in stock, but they installed it free of charge. Great customer service. Highly recommended. John W.

I want to give a big shoutout to Rod at AutoZone for his outstanding customer service. He was…read moreincredibly helpful, friendly, and patient while assisting me with my headlight bulbs and Plastic Rivets Fasteners. Rod's knowledge about automotive parts and his willingness to guide me through the process made a potentially stressful task quick and easy. It's rare to meet someone so genuinely kind and knowledgeable, he went above and beyond. Thanks again, Rod! Store Location - 26 Lafayette Rd, North Hampton, NH 03862

I got what i needed fast and for a fair price. The person behind the counter was friendly and…read moreknowledgeable about the parts i needed for my truck.

Horrible customer service. Employee was rude and disoriented. Was unable to help me install my…read moreheadlight because the store was understaffed. I was happy to see online that O'Reilly offers free installation of headlights, but since he couldn't help me, I had to go pay for it elsewhere. Car stuff is intimidating for people who don't "speak the language." This just made the process so much more uncomfortable. It's easy to be nice!

I first called Autozone looking for a battery. They had one, but it was a little over my desired…read moreprice range. I asked if they offer installation and she said it's not an offered service but we can help if you need, if it's not too busy, too cold, or takes too long. She was nice and polite. I decided to call advanced auto parts as well to see what their options were. They had 4 options for the battery I needed, one of which was exactly what I wanted to spend. She suggested I order it online so I can use an online coupon and then opt for store pick up. She said they do free testing and installation as well once you get there. She offered me the part number so I could find it easily online. I got 15% off because of her tip. Thank you, Advanced! Great options, great customer service, great offered free services! I'll be calling Advanced first next time.

This really couldn't have been any easier. I drove away with my brand new 2025 Hyundai Sonata…read moreH-Trac with all wheel drive within 2 hours of making my purchase decision. The salesman Ben was a pleasure to work with. No high pressure bull crap, just quick answers to all my initial questions with no foxy pauses to consult with the manager or finance team. I felt like I was working with a neighbor and that he was on my side. I even decided to consider a second vehicle mid-negotiations and Ben was great about it and listened carefully to my concerns that I was worried about a 2-wheel drive car in New England winters. We landed on the Sonata and I took it for a test drive. My initial impressions of the car were very high. But 4 days and 400 miles later I am in love with the car. I have been fortunate enough to own many expensive vehicles in my lifetime including the truck I also presently own which is a high luxury vehicle costing over 3 times the price of my Sonata. I can say so far that at any price the Sonata is one of the most comfortable and best performing vehicles I have owned. It is very futuristic. The interior especially feels like a gaming cockpit and the seats are as comfortable as any expensive gaming chair. I couldn't recommend it highly enough. I will update this review as the years go by to further expand on my experience but so far I could not be happier with my 2025 Hyundai Sonata and the entire team at McFarland Hyundai

rob was easy to get along with saw the car, took it out, Rob was patient, I'll be coming back!read more

When my mechanic retired and sold his shop, I was nervous. I asked around and heard that Committed…read moreCollision now had a full Auto Repair facility. I scheduled 2 of our vehicles for inspections and repairs and was blown away by the communication, the education, and the value. All auto repairs can be sticker shock inducing, however the people at Committed Collision were able to explain the reasoning behind their recommended repairs. They also allowed for me to take my vehicle elsewhere to go out for a second opinion. No pressure, just calm reasoning. I felt very comfortable with their service. I will be going back and recommend others do as well.

So a rodent or something made a home in my car under the hood causing the water to flood the…read moreinterior. Working with Brian and his team they did many water tests to determine this given we thought it was a leaking windshield. They got me into the schedule and worked with my insurance and everything was hassle free with calls and updates as they got it cleaned out and the carpeting replaced. Thank you to everyone who helped to get my car back and ready to ride.

I've consistently found the team at Max's in North Hampton, New Hampshire exceptionally…read moreknowledgeable, personable, and focused on our riding experience. No pressure (to buy a bike, clothing, or accessories.) Just the opposite: Readily available to share knowledge, experience, and expertise.

If you want superb customer service and knowledge of specifics on your bike to include the classic…read moreAirheads, this is the place. Whether your bike is new or way old, Max BMW has anything you need. I've purchased multiple bikes from the sales staff and every experience has been great. The service and parts departments have all your needs covered and if they don't have something in stock, you'll have it quickly. The shop is totally clean and well organized and the techs are great. I've never had an issue with any service or repairs I've had don't there over the years and I would recommend stopping here if you're looking for a used or a new bike.