The worst dealership I've ever seen, walked in and there wasn't anyone around, later someone there…read moretold me they'll be out of business soon, who says that at a place they are working at.

We reached out regarding a small Yamaha outboard engine. My husband spoke to Rob. He was great…read more Answered all of our questions, sent pictures & specs. They have great prices. We were coming from out of town. They had everything ready to go on the engine. Did a detailed review of how everything worked. The whole staff was very knowledgeable & helpful! Great experience!

If you have a center console with twin 300s, they'll probably treat you well. Can't say for sure,…read morebecause I can't afford that stuff. What I do know from experience...If you have a river stained 14 foot Polarcraft with a 40HP Yamaha tiller steer, they'll probably back burner you for two months, dodge calls and emails, and do nothing to fix the problem. It's a shame, because I have had good experiences with Sales in the past. I will crusade to make sure none of my boat owning friends patronize this establishment. On the other hand, the boat was cleaner than ever. Thank you, Spencer. I wish you ran the place. First ever online review about anything, by the way. I have never bothered. With this experience, though, I have a duty to steer people away.

Great people. Not pushy. They have a great selection of boats on site. We had an Incredible buying…read moreexperience.

Great service. - honest - experienced . Super convenient to W Pensacola and Lillian area residents.read more

My girlfriend and I bought a new 2024 pontoon boat. We had them give us a covrt as well but they…read morehad to order. A few dats later I pick the cover up and took it home to install. It was lighting and thundar and about to rain so we were in a hury. She got out the instructions to read, and I said we dont have time its going to start raining. So we got it on but didn't look right but it started raining so that was the way it was going to be. In the morning when I looked out the cover had pools or puddles in several spots on the top so i new something wasn't right. So at 7am i recorded a message to the owner of the company asking him to come look at the cover and tell us what we did wromg knowing they didn't open till 8wm. I AM TELLING THE TRUTH BEFORE 9:30 I RECIEVED A PHONE CALL FROM THE OWNER AND AT AROUND 11AM HE WAS IN MY DEIVEWAY. HE WALKED UP AND SAID HI DENNIS YOUR COVER IS ON BACKWARDS IT WAS A SCORCHING HOT SUMMER DAY IN THE 90'S AND HE STARTED TURNING IT AROUND AND SHOWING ME THE CORRECT WAY TO INSTASLL THE COVER.

We have only dealt with the parts department. I'm a typical handyman and do many boat/outboard…read morerepairs myself. The Paradise Marine parts department has been very friendly and helpful. Sometimes I don't know exactly how to repair something but I tear into it anyway. They have been knowledgeable and willing to share their expertise. Good folks to deal with.

This review is about safety, misrepresentation, and accountability…read more From day one, critical warning signs were dismissed. A red power-steering warning light appeared during the sea trial and was explicitly brushed off by the salesperson. After purchase, the steering intermittently failed--an obvious safety risk. An independent mechanic later discovered severe damage to the steering system, including scorched wiring and a failed pump requiring nearly $7,000 in repairs. I was never provided service records despite requesting them. The boat was also delivered with standing water inside the hull, disabling the bilge system. I found this out during pre-checks and then again on the water. The response from sales was dismissive and unacceptable. Communication failures were constant: * Parts "ready" but missing * Conflicting answers from staff * Wasted trips * No follow-through Escalating to the parent company resulted in a call from the GM telling me it was no longer his issue. This was my first boat purchase outside of kayaks. It has been an expensive and deeply disappointing lesson. I am now pursuing formal remedies.

My first review from a few years ago noted that I was not impressed with my sales team experience…read more This review is about the service department. I took my 25 ft boat to them to have a substantial gouge repaired and paint work once the gouge had been repaired. I met with Scott who is the service manager for GSPS. Scott assured me they could come very close to the Titanium Gray that my boat has on it. He then stated "give us 10 days to two weeks to finish the work". At the end of two weeks he called and said come and look at it. To say I was disappointed is putting it mildly. Scott then told me he wanted to keep it and have the work corrected. I was impressed with his commitment to customer service and I agreed to leave it with him. Yesterday, I received a call from John, letting me know my boat was ready to be picked up. Once we got there and saw how well they had matched the Titanium Gray, I had to smile. Scott's testament to customer service is VERY rare these days! When I got back to our house, my neighbor who saw the gouge prior to being repaired said "well, how did they do on the repair". I then challenged him to find the spot. Needless to say, he couldn't! Scott and his team just state what will be done, then they follow through. So, I short, if you need work done on your boat, GSPS would be a great place to contact. Scott, well done my friend and I want thank you and your team for your effort on my behalf!

Our experience with Gulf Shores Power Sports has involved an ongoing pattern of poor communication,…read moreexcessive delays and inconsistent information across several warranty matters. There has been significant employee turnover, making it difficult to know who is responsible for an issue or whether prior commitments will be honored. Phone calls and emails frequently go unanswered, promised follow-up does not occur, and the information we receive often changes depending on which employee we reach. On more than one warranty repair, we were told that our boat was "next in line," only to later learn that it was not or that another customer had been placed ahead of us. We have also experienced excessive waits for warranty work without dependable updates or clear explanations. The most recent issue involves the warranty replacement of a rusted and unstable trailer. In February, we were told we were next in line. In June, we were again told we were next in line. As of August, we still have no reliable information about when the replacement trailer will be delivered. Because the existing trailer is rusted and unstable, we have been unable to safely use our boat. Instead, we have continued to receive unclear and changing information about the replacement process, payment arrangements and whether our boat and new trailer will be released promptly after the transfer. The greatest problem has not been one isolated mistake. It has been the repeated lack of follow-through, accountability and reliable communication. Based on our experience, customers should document every conversation, obtain all warranty promises and timelines in writing, confirm that extended warranties have actually been registered, and carefully review all terms before leaving a boat or other property with this dealership.

This is the place to go for your boating needs. He has many items stocked but if not he will…read moreeagerly order it for you and at a very competitive price. Stop by and check it out.

Shop local. Cliff is excellent to work with. If he don't have it he'll order it. Only a couple days…read morefor ordered parts/supplies to arrive. Prices are reasonable and even lower than some competitors I've checked out.

I recently purchased a boat in Pensacola. My broker Terry Myers suggested after my sea trial to…read morehave the boat hauled out at Pelicans Perch Marina. All of the staff at Pelicans Perch were very friendly, knowledgeable, and helpful during my stay at the boatyard. I had a bottom job, fiberglass repairs, and some mechanical repairs performed while my boat was at Pelicans Perch Marina. The next time you need a bottom job or any other repairs that require a haul-out, I highly recommend Pelicans Perch Marina! By the way, they make a great cup of coffee. Thanks, Ladies and gents. Glenn F.

We stayed at Pelicans Perch for about a week during January. The facilities are by no means new,…read morebut the staff is so kind and helpful you quickly forget you ever cared about floating docks or new power plug-ins. One gentleman was nice enough to drive me around looking for an outboard motor when I needed a ride, and the management helped work out a fair compromised rate when we realized we had to stay for longer than we planned as we did necessary work on the motor. Speaking of doing work on the boat, there are a number of very useful professional metal fabricators, a canvas shop, and expert diesel mechanics within a few minutes walk. Grocery stores are within a mile or so, as are Tippy's Tavern, West Marine (closing this month unfortunately), and theres another restaurant called The Oarhouse five minutes away by dinghy. Pelican's Perch was a GREAT find for us, and I very highly recommend it for anyone on a budget needing to do work on their boat.

Very competitive pricing and great service. Family business that goes the extra mile.read more

Cotton county Maine provided great service. Easy to work with. No pressure to buy. They really care…read moreabout the customer. Great prices. I'll be going back!