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    Ocean Marine Group

    2.3 (3 reviews)
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    1 year ago

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    1 year ago

    Great company and people! If you are industry for a boat there is not a better place to go for assistance.

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    6 years ago

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    Paradise Marine Center

    Paradise Marine Center

    3.4
    (22 reviews)

    We have only dealt with the parts department. I'm a typical handyman and do many boat/outboard…read morerepairs myself. The Paradise Marine parts department has been very friendly and helpful. Sometimes I don't know exactly how to repair something but I tear into it anyway. They have been knowledgeable and willing to share their expertise. Good folks to deal with.

    This review is about safety, misrepresentation, and accountability…read more From day one, critical warning signs were dismissed. A red power-steering warning light appeared during the sea trial and was explicitly brushed off by the salesperson. After purchase, the steering intermittently failed--an obvious safety risk. An independent mechanic later discovered severe damage to the steering system, including scorched wiring and a failed pump requiring nearly $7,000 in repairs. I was never provided service records despite requesting them. The boat was also delivered with standing water inside the hull, disabling the bilge system. I found this out during pre-checks and then again on the water. The response from sales was dismissive and unacceptable. Communication failures were constant: * Parts "ready" but missing * Conflicting answers from staff * Wasted trips * No follow-through Escalating to the parent company resulted in a call from the GM telling me it was no longer his issue. This was my first boat purchase outside of kayaks. It has been an expensive and deeply disappointing lesson. I am now pursuing formal remedies.

    Gulf Shores Power Sports & Marine

    Gulf Shores Power Sports & Marine

    2.1
    (45 reviews)

    The service department is extremely unorganized and lacking in personal service. They had our boat…read morefor 5 1/2 weeks for our 100 hour service, mister repair, tighten back anchor, and potential onboard charger. We never received a phone call for repair costs or updates. All communication was initiated by us with each call resulting in a "your boat is next in line" or "your boat should be completed by today". Due to cost we declined the onboard charger - twice. At 5 weeks we informed the service department that we would be picking up our boat the following Wednesday. We called again on Tuesday to remind them. The boat service was not completed - the mister pump had not been installed. The warranty director asked us to give them 15 mins. We came back 30 minutes later. Our boat was filthy. We can only hope the service was done correctly. We will never use this service again and do not recommend them.

    Came in to look at a Goldwing ,some woman posing as a sales person asked me if I needed help. She…read moreknew absolutely nothing about the bike and made no attempt to find out anything . When I tried to look in the trunk She said ,oh they locked it but never offered to go get the key. She stood there not saying a word, I sat on it and said "are you guys discounting this since it's a 25 model" she says no we don't discount ,this bike just came in (even though it's February 26 ) someone will want the bike. I walked out disgusted, I felt like a second class citizen not a 50 year rider retired with money

    Pelicans Perch Marina and Boatyard

    Pelicans Perch Marina and Boatyard

    5.0
    (3 reviews)

    I recently purchased a boat in Pensacola. My broker Terry Myers suggested after my sea trial to…read morehave the boat hauled out at Pelicans Perch Marina. All of the staff at Pelicans Perch were very friendly, knowledgeable, and helpful during my stay at the boatyard. I had a bottom job, fiberglass repairs, and some mechanical repairs performed while my boat was at Pelicans Perch Marina. The next time you need a bottom job or any other repairs that require a haul-out, I highly recommend Pelicans Perch Marina! By the way, they make a great cup of coffee. Thanks, Ladies and gents. Glenn F.

    We stayed at Pelicans Perch for about a week during January. The facilities are by no means new,…read morebut the staff is so kind and helpful you quickly forget you ever cared about floating docks or new power plug-ins. One gentleman was nice enough to drive me around looking for an outboard motor when I needed a ride, and the management helped work out a fair compromised rate when we realized we had to stay for longer than we planned as we did necessary work on the motor. Speaking of doing work on the boat, there are a number of very useful professional metal fabricators, a canvas shop, and expert diesel mechanics within a few minutes walk. Grocery stores are within a mile or so, as are Tippy's Tavern, West Marine (closing this month unfortunately), and theres another restaurant called The Oarhouse five minutes away by dinghy. Pelican's Perch was a GREAT find for us, and I very highly recommend it for anyone on a budget needing to do work on their boat.

    George's Water Sports

    George's Water Sports

    3.7
    (3 reviews)

    We had the worst experience with George's pop and shop boat store…read more We bought our boat a few weeks ago and had issues from the start. They took 2 weeks to install a trolling motor. During that time they didn't call to give us updates, they actually seemed annoyed when we called to receive updates. 7 days in we decided to picked up the boat anyways even though the trolling motor was still not installed. They said they had a boat show that they prioritized before getting to our boat and asked us to bring it back the following week. When we took it home we were just happy to have our boat and didn't notice that they'd handed it over to us without it being detailed (it was very dirty), the gas tank wasn't calibrated, and they didn't fill the gas tank and on top of that the trolling motor was still not installed. After the weekend we brought our boat back and gave them a list of everything we'd notice. They said they would take care of it. Another week went by without updates and finally my husband called by the end of the week and they told us it was ready. It wasn't. The only thing they did was install the trolling motor and they installed it with two starter batteries instead of a deep cycle batter. The gas tank to this day is not calibrated, the boat still dirty and they kept our boat brush that we had just purchased for the boat. We've decided to take our boat home and to get it fixed elsewhere. To avoid further stress and headaches. If this was a used boat, it would be more understandable but it's an almost 90k BRAND NEW boat. The mechanic was kind but besides him, it was the worst customer service we've ever received. We're highly disappointed with our purchase. We wish we would've gone to a regular boat dealership. I would give negative stars if I could.

    In the process of purchasing a New Tidewater. So far, George and his family have been extremely…read morefriendly and helpful! I will update my review when o get home with my new boat!

    Ocean Marine Group - boatdealers - Updated June 2026

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