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    Sunrise Marine Alabama

    4.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Sunrise Marine Alabama

    Boat repair

    Boat dealers

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    George's Water Sports

    George's Water Sports

    3.7
    (3 reviews)

    We had the worst experience with George's pop and shop boat store…read more We bought our boat a few weeks ago and had issues from the start. They took 2 weeks to install a trolling motor. During that time they didn't call to give us updates, they actually seemed annoyed when we called to receive updates. 7 days in we decided to picked up the boat anyways even though the trolling motor was still not installed. They said they had a boat show that they prioritized before getting to our boat and asked us to bring it back the following week. When we took it home we were just happy to have our boat and didn't notice that they'd handed it over to us without it being detailed (it was very dirty), the gas tank wasn't calibrated, and they didn't fill the gas tank and on top of that the trolling motor was still not installed. After the weekend we brought our boat back and gave them a list of everything we'd notice. They said they would take care of it. Another week went by without updates and finally my husband called by the end of the week and they told us it was ready. It wasn't. The only thing they did was install the trolling motor and they installed it with two starter batteries instead of a deep cycle batter. The gas tank to this day is not calibrated, the boat still dirty and they kept our boat brush that we had just purchased for the boat. We've decided to take our boat home and to get it fixed elsewhere. To avoid further stress and headaches. If this was a used boat, it would be more understandable but it's an almost 90k BRAND NEW boat. The mechanic was kind but besides him, it was the worst customer service we've ever received. We're highly disappointed with our purchase. We wish we would've gone to a regular boat dealership. I would give negative stars if I could.

    In the process of purchasing a New Tidewater. So far, George and his family have been extremely…read morefriendly and helpful! I will update my review when o get home with my new boat!

    Gulf Shores Power Sports & Marine

    Gulf Shores Power Sports & Marine

    2.1
    (46 reviews)

    My first review from a few years ago noted that I was not impressed with my sales team experience…read more This review is about the service department. I took my 25 ft boat to them to have a substantial gouge repaired and paint work once the gouge had been repaired. I met with Scott who is the service manager for GSPS. Scott assured me they could come very close to the Titanium Gray that my boat has on it. He then stated "give us 10 days to two weeks to finish the work". At the end of two weeks he called and said come and look at it. To say I was disappointed is putting it mildly. Scott then told me he wanted to keep it and have the work corrected. I was impressed with his commitment to customer service and I agreed to leave it with him. Yesterday, I received a call from John, letting me know my boat was ready to be picked up. Once we got there and saw how well they had matched the Titanium Gray, I had to smile. Scott's testament to customer service is VERY rare these days! When I got back to our house, my neighbor who saw the gouge prior to being repaired said "well, how did they do on the repair". I then challenged him to find the spot. Needless to say, he couldn't! Scott and his team just state what will be done, then they follow through. So, I short, if you need work done on your boat, GSPS would be a great place to contact. Scott, well done my friend and I want thank you and your team for your effort on my behalf!

    Our experience with Gulf Shores Power Sports has involved an ongoing pattern of poor communication,…read moreexcessive delays and inconsistent information across several warranty matters. There has been significant employee turnover, making it difficult to know who is responsible for an issue or whether prior commitments will be honored. Phone calls and emails frequently go unanswered, promised follow-up does not occur, and the information we receive often changes depending on which employee we reach. On more than one warranty repair, we were told that our boat was "next in line," only to later learn that it was not or that another customer had been placed ahead of us. We have also experienced excessive waits for warranty work without dependable updates or clear explanations. The most recent issue involves the warranty replacement of a rusted and unstable trailer. In February, we were told we were next in line. In June, we were again told we were next in line. As of August, we still have no reliable information about when the replacement trailer will be delivered. Because the existing trailer is rusted and unstable, we have been unable to safely use our boat. Instead, we have continued to receive unclear and changing information about the replacement process, payment arrangements and whether our boat and new trailer will be released promptly after the transfer. The greatest problem has not been one isolated mistake. It has been the repeated lack of follow-through, accountability and reliable communication. Based on our experience, customers should document every conversation, obtain all warranty promises and timelines in writing, confirm that extended warranties have actually been registered, and carefully review all terms before leaving a boat or other property with this dealership.

    Sunrise Marine Alabama - boatrepair - Updated August 2026

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