I purchased a "Test Model" used bike in June 2025. I paid $1800 for it but paid for "fatter" seat…read moreand handlebar extender. I had it for 3 months-ish and started having problem with acceleration as soon as adjusting the level from 0 to any number. The bike was also going dead especially up hill. They took 11 days for the Nanaimo location to put a spacer in the throttle charging near $60. I bring it home and find rear tire flat next day. I find it flat again next morning after filling up air previous day. I bring it to another more local private bike shop as Pedego Nanaimo are closed Mondays. The Bike shop that fixed back tire tell me bike tires had debris in them and the tires themselves were wore out needing replacement. Ya 3 month old bike right? But it was fixed with new inner-tube to use for "now". I was testing bike and the Acceleration issues continued. So I brought the bike back to Pedago Nanaimo store. I was very specific asking for the computer to be replaced "expecting it to be under warranty and put on All terrain puncture resistant tire. Well 9 days later I get call from Pedago Electric bikes Nanaimo stating I needed to come pick-up bike as they were closing store for good. They replaced the tires with nobbies original to bike, not the tire that was on it when i bought bike nor was the replacement puncture proof or all terrain! The accelerator has been replaced despite me not asking for that nor did anybody call asking to replace tires especially ones different than asked for or accelerator replacement. Nothing is "under warranty", so I've got to pay the parts and labour to get bike back. Who buys a $1800 bike with no warranty? I didn't believe I did!!! Calling Police and they would only state it's a matter for the courts. Its not a crime to steal from customers. I wonder if the reason the person closing that store is doing so because the corporate has nothing to do with customers of each store and owners are responsible to pay for replacement parts? Any questions please contact Bunckybear2@hotmail.ca

From the owner: Nanaimo is one of the oldest cities in British Columbia, perfect for biking, with lots of…read morewaterfront paths and a wealth of First Nation history. You can still see historical buildings from its days as a Hudson Bay Outpost, explore its eclectic downtown and its many charming seaside suburbs. Ride past totem poles at Vancouver Island University, or bike onto a ferry to Gabriola Island or across to the mainland. You won't break into a sweat pedaling up to the old city quarter, yet still work up enough hunger for the city's famous namesake bars. Drop by the store, just off the Island Highway, to test ride a Pedego electric bicycle today, demos are always free!

This is our go to place for bikes, service and accessories. we have been going for years and have…read moreall our bikes from them (some hybrid and some mountain). I cannot recommend them enough! today was icing on the cake when we walked in with my daughters flat tire (she is 11) and she asked them to teach her. I wish I caught the guy's name - he has helped me before and is always so nice. He patiently taught her and she walked out of there with a fixed tire and beaming smile so excited from that experience.

These guys are awesome! The owner was incredibly generous to us and even took us on a sweet ride! I…read morewould definitely recommend anyone needing bike help in Nanaimo check them out.

We went the former day to get bike reservations for the next day. The guy was helpful with where to…read morego and reserved us for the next day to come at 10 AM. We came the next day only to wait 20 minutes till he opened the shop. We had to leave to catch the ferry and when we left (10:25) he had just gotten up according to a volunteer. Unfortunate and not a good business.

This is the absolute best bike shop in Nanaimo hands down! Friendly, knowledgeable staff and good…read moreselection of used parts make this bike shop an amazing place to come and have your bike taken care of the right way. With the ability to opt to fix your bike at their facility for a (Very) small hourly rate, it's not only an excellent way to learn a new skill it's a great way to save money as a starving college student or the even a thrifty homeowner. People who would just like to drop off their bike can rest assured knowing that prices are all run by the owner before proceeding with work and that they are not at all pushy with recommending other things that should/could be done while it's in the shop. I support this local small business and I hope you'll give them a try! I recommend disregarding the other reviewers comment as I have worked with this shop for years and have never run into any sort of issue.

If you find yourself on Orcas Island in the San Juan Islands take a tour with Wildlife Cycles…read more We're in Deer Harbor and Ben though they were closed today the owner, Vicki went way out of her way to accommodate me and my friends. She set up an E-Bike tour that was epic. Her and her team went way out of their way to say the least. When on Orcas and you want to tour the island via E-Bike Wildlife is a must!! Peter is the Man!!

This was the best thing we did on the island! The people at Wildlife cycles were so friendly and…read morehelpful and gave us wonderful directions for places to visit. A person in our party fell off their bike early in the day and they graciously refunded us for her booking when she didn't want to continue. I just can't say enough good things!

Top notch service . They did an excellent job to tune up my ebike and it was ready the next day …read more Quality personnel at this place !

Kyle was great. He repaired my road bike with a replacement wheel set and seat post, tuned it up…read morefor a very good deal thanks mark

It's been more than at least 25 years since I shopped at a Cap's Bicycle shop. I am glad I went to…read moreKrusty's. It's been in Richmond for years and there is good reason. I ordered my bike in October and happily picked it up in early Feb. Mike the owner/manager was super responsive and communicative throughout the who process. I even go to meet their head mechanic Dennis on pick up day. The store seems to be well stocked and the prices are competitive. Can't wait for Mike to email me that my wife's bike has arrived. Thanks Mike!

Support your LBS (local bike store). These guys know their stuff and gave fair prices. Dropped in…read morethe other day to pick up some tubes and a bike rack. They had a cool bike rack that fits on road bikes - it's narrow (and aero) and it attached through the skewer so no worries if your bike does not have mounting points for attachment.

Think twice before dealing with this store- they used to be a hands on knowledgeable place to go…read morebut now more like the big car dealers. Cheery customer greeters but no knowledge and poor listening skills- we were overcharged for work not requested and they won't stand behind the products they sell.

From the owner: sales of new bikes parts and clothes, repairs to all makes of bikes.read more

Been in here more than a few times! ;) Not bad to deal with…read more Like any firearms store, I typically feel intimidated by staff that know a whole lot.... And I don't... So this stays the same here. Somewhat comparable pricing to cabelas. Watch their flyer For deals. It's worth it