I would give our local Enterprise 5 stars if the staff didn't turnover so often. Between new…read morecollege interns and promotions, the staff is always revolving. The problem with this is those of us that use the company weekly (for business purposes) have to "train" the new young interns and mgrs. I get frustrated when I need to come and go quickly and I have to deal with a "new" person. I have to point out once a year to the newest mgr that his inefficiencies are not my inefficiencies and I do not have the time or tolerance to wait until he gets drivers or cars back from oil changes. I would also point out that many of their no smoking cars apparently are really smoking cars. I have begun to decline them or bring them back once the covering scent they used in clean up fades and I begin to smell ashtray odor. They claim to charge a clean up fee to customers for smoking in the cars but the staff admits they rarely do. Aside from my complaints, they are always friendly and scramble to correct any problems.

We recently rented a car from this location and after our experience, would never do so again. If…read morethe need arises again for a rental car we will do whatever is necessary to rent from Budget, whom we have had a good experience with before (this was a situation where our only choice was to pick up the car on a Sunday, and Budget was closed). The woman at the counter was friendly enough, but had no idea how to complete the process for us to decline the Enterprise insurance in faovr of that which was included with our credit card. This is a basic, expected part of this woman's duties and yet she had no clue how to do it. Ridiculous. Now, the day before we arrived at the location, my husband had tried to book and pay for the car online, but it wouldn't let him complete the transaction, or use his email address. Everything connected to this company seems to suck or be broken. When we got to the location there was a $300 deposit which had not been disclosed on the website. See my attached snip of a screen which tells customers the "total due", except it's not the total due, surprise! Dececptive, scammy and gross. ETA the snip isn't from our actual rental but an example of what happens on the site. Due to having no other choice and it being an emergency, we agreed to continue, and ended up having to use a debit card due to the unexpected added cost of the deposit. You'd think that the terrible experience would be ending at this point. You would be wrong. They asked us for a utility bill and references. Why? Well, for "extra security". I thought the deposit was the extra security. Why the need for the life story? Word to the wise: GO TO BUDGET. Do not, under any circumstances, deal with this company. They don't deserve your money and can try to survive with one-off customers who see how terrible they are and don't return.

I called Advance Automotive this morning around 10:16 a.m. to ask for a quote on replacing a part…read morefor my 2012 Toyota Prius. The call lasted less than two minutes, but it was enough to decide I'll never go back. The staff member, Roger, interrupted me and said in a mocking tone, "OUUU OUU OUUUU! Let's take it slow here. You are talking wayyy too fast and your English is sloppy." Then he used an analogy to show his frustration. That level of rudeness is completely unacceptable from anyone representing a business. I was polite and just trying to explain my car issue. Instead of patience or professionalism, I got attitude and mockery. If that's how they talk to customers, I'd stay away from it.

I had taken my vehicle to several places with the same issue before I called advanced automotive…read more They had my car diagnosed within a few hours of dropping it off. We have not had a single issue with it since. The mechanics along with the customer service people behind the phone is top shelf. Best I had ever experienced and for that I recommend them to everyone and will never take my vehicle anywhere else ever again.

Always great service. People there are great! I left my cell phone there once. Of course I…read moredidn't know it was there. I called it, they answered to let me know it was there. The man stayed late so I could pick it up after work! Not many places would do that. So thanks so much!

They increased my monthly fee. I have tried calling and emailing and can not get a response. They…read moretold me I could not go in person to cancel either. I would just like to cancel due to the price increase. I feel like I am being scammed.