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    Ochs Rent A Car

    1.7 (6 reviews)
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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    1.9(31 reviews)
    2.7 mi

    I would give our local Enterprise 5 stars if the staff didn't turnover so often. Between new…read morecollege interns and promotions, the staff is always revolving. The problem with this is those of us that use the company weekly (for business purposes) have to "train" the new young interns and mgrs. I get frustrated when I need to come and go quickly and I have to deal with a "new" person. I have to point out once a year to the newest mgr that his inefficiencies are not my inefficiencies and I do not have the time or tolerance to wait until he gets drivers or cars back from oil changes. I would also point out that many of their no smoking cars apparently are really smoking cars. I have begun to decline them or bring them back once the covering scent they used in clean up fades and I begin to smell ashtray odor. They claim to charge a clean up fee to customers for smoking in the cars but the staff admits they rarely do. Aside from my complaints, they are always friendly and scramble to correct any problems.

    made a reservation a month ago for car reservation. a week before the reservation I verified the…read morebooking and double checked if anything else was needed, of which they said we were all set to go. The night before the reservation they called and left a message that only credit card payments were allowed, not debit card, due to it being a one way rental. fortunately my daughter had enough, barely, to cover the expenses on her card. Then on the day of the rental, we show up on time and they didn't have any cars available. Asked us to wait 2 hours, then come back. We asked if they could call us when it was available so we wouldn't have another wasted trip and them said they would. They didn't, we called them and were on hold for 30 minutes. We finally just went there and the prices were higher than on website because of one way rental instead of return to original store ( that too would have been nice to know). No apologies, blank emotionless expressions and poor customer service all around.

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    Ochs Rent A Car - carrental - Updated September 2026

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