I was surprised when I saw the negative reviews. We have gone there for several years. This year I…read morewent in January and May. Service from the staff, as well as the two doctors I saw was professional, caring, and competent. I highly recommend them.

Very rude. I made an…read moreappointment but was not seen because I had an outstanding balance. It was from 2022. I've been disputing this ever since. It was a mistake on their end. It was coded incorrectly, and I asked them to resubmit to insurance with the correct code. They ignored me. But I'm complaining about this particular office. I understood that they couldn't see me, but they didn't have to be so rude about it. The person actually closed the window on me. I didn't raise my voice or use any inappropriate language. I was just expressing my frustration with the company.

In & out!!! Exactly why it's amazing! Quality care from time you walk in door. Professional…read moreknowledgeable people. Kudos to healthcare providers (receptionist, nurse and Nurse Practitioner). I have had 2 exceptional NP's who were very good at what they do even days later... got a text to see how I was!!!

From check-in to check-out, everyone was focused on giving me the best care. I would highly…read morerecommend this urgent care. I liked that they were able to do my chest X-ray too.

Worst urgent care clinic for veterans and active duty members,…read more I went in with my tricare referral number and they did not want to see me b/c they said it had to be faxed when I have gone to this location for the past year and a half. And NOT once have I had to have my referral faxed over, it was automatically in the system and then everything would carry on as normal but that wasn't the case and they also violated HIPPA by having me speak about what I needed to be seen for in front of patients in the waiting area. The short chubby lady who is supposedly the head nurse was RUDE and DISRESPECTFUL to not only me but also my medical advisor and it was pretty clear that no help was going to be provided. I have never been treated so poorly before in a medical facility.

Unfortunately will not see Active Duty Military with a Tricare referral number. You would need to…read morego to your base to get additional paperwork. As a military recruiter, my base is in Georgia. Called Tricare back and was seen down the street 3 min away without an issue. Last thing a person hurting needs is to jump over a bunch of red tape bureaucracy. I will say the ladies at the counter were friendly but the rules are just unfortunate.

Worst urgent care clinic for veterans and active duty members,…read more I went in with my tricare referral number and they didn't know what Tricare was or a referral number and they also violated HIPPA by having me speak about what I needed to be seen for in front of patients in the waiting area. The staff was RUDE and DISRESPECTFUL to not only me but also my medical advisor and it was pretty clear that no help was going to be provided. I have never been treated so poorly before in a medical facility.

I got back from my trip feeling pretty poorly; a little fever, headache, stuffy...kinda nervous,…read moretoo. After all, the Kung Flu is on the rampage, right? I saw the NP, Michelle, almost immediately and she was terrific. Concerned not only with my physical health, but my financial health, as well, we did a flu test (NEGATIVE!) and decided I had a sinus infection. Sent home with Zyrtec and some nose spray, I was feeling better by the next morning. Thank you so much for the terrific job with my well being! P.S., I have a new favorite urgent care.

The front desk as well as the nurse and doctor were all very outstanding and exemplary people with…read morecompassion and kindness!!! The security guard was also nice and friendly and I felt welcome here and you can tell these people care about their patients !!!! Thank you so much !!!! Taken away 4 stars for a misdiagnosis and having to go somewhere else for care 24 hours later for what I originally reported to the doctor here , wasting my time and money and window of opportunity to heal quicker, with less complications, and hassles at the pharmacy and with the VA

Best ER facility on the Northshore. The entire staff we encountered was extremely friendly,…read morepassionate about what they do and will go to any length needed to ensure patient comfort. The facility is very nice and feels more like a hotel than an ER. The doctors we saw the four days my wife was admitted were exceptional. They all had fantastic bedside manners and never made you feel rushed. I would give ten stars if I could. Do not hesitate to try this place, you won't be disappointed.

DON'T GO THERE! The ugly short dark brown haired woman at the front desk on April 7, 2026 around…read more10:30 or 11:30 was so cold hearted. She ask my name so I told her. I freely gave her my drivers license so she would get my address and everthing correct. My whole name was on my Louisiana Drivers license but the one in the computer was just my first and last name. She ask me if I had a name change or what? She laughed at me for saying I didnt change my name and if you look closley you would see my whole name signed on the bottom of my license. She laughed at me again. I was burning up with fever and feeling really ill but she did not care at all. She laughed at me one more time when I said to her (Do you think this is funny?) I felt humilited at that point and said give me my drivers licence back. I started crying as I exited the door. All she did was laugh on my way out. As someone in need of medical care I chose this horrible. This heartless female should not be in the medical industry. She likes to see their patients suffer. She cost them another customer and from all the bad reviews they will not be in business very long. If you want caring Drs and nurses go to the one off of Hwy 22 on Heavens Drive. They are awesome! They are a wonderful location and everything is all shinny and new and no one laughed at me. They took me in the back and gave me everything I needed. I will see you again Urgent Care on Heavens Drive 70471

I would avoid this location at all costs! My dad almost died because of their negligence. They…read morerefused to perform the necessary tests that I knew he needed which led to sepsis, a-fib, blood pressure crashing, etc. Thank God for Lakeview and their thorough care. After a week in Lakeview and a month of IV antibiotics, he is regaining his health somewhat.

My wife and I came in to have her sutures removed after an accident which seemed straight forward…read moreenough, but a suture was left in her nose despite my wife voicing concern that she could still see something in her visual field. After removing her steristrips we could indeed see half a suture left in place and had to remove it ourselves.

Fast service and a very friendly staff. Clean facility. The physician was professional,…read moreknowledgeable, and had a great bedside manner.

Zero stars would be more appropriate. I fell down the stairs outside my home and hurt my wrist. I…read morecame to this Urgent Care because it was open. My wrist was swollen and cut up and I was in pain. I drove to this Urgent Care with my left hand (I am right handed) to get here. I walked in and was turned away. I arrived at 8:28. They close at 8:30. Not only was the staff rude to me but the nurse practitioner was totally rude to the front desk clerk for allowing me to start the check in process. With my wrist and arm swelling up by the second and the rest of me hurting from the fall, they asked me to leave and go to the hospital instead. I have never! My husband is a neurosurgeon. He would never treat anyone this way. Not a patient or an employee.

Ochsner Urgent Care was awesome! Dr. Josh Vallelungo was great! He has a great bedside manner and…read morespent more time than we expected reviewing my daughter's recent illness and her plan of care, including a chest X-ray. Ashley was extremely helpful, friendly, and provided the initial assessment as well as took the X-ray. I am a retired Emergency Physician and would recommend friends and family to use this urgent care without any reservations.

I had an outpatient surgery today at Lakeview. My nurse Mia was amazing. She took really good care…read moreof me. I would recommend her taking care of you or a family member after surgery

Upon the endoscopy team coming to get my brother from the ER for his procedure, we were informed…read morehe'd be returned to his room after waking. We left the room to get lunch, and provided the nurses station with my mother's number to contact us when he returned. After no call for an hour, we decided to return to check on the status of things and Kayla, a nurse in the ER on day shift informed us as she was coming out of the door that we weren't aloud back, with no explanation as to why. This came as a surprise because she was the nurse in charge of my brother's care when we left. When seeing me she didn't even inform me of the floor my brother was transferred to. Rich, the charge nurse for day shift in the ER, answered when I used the phone that is in the waiting room to connect with staff. I began to explained that we left a few snacks and a beverage in the room because we'd been informed we'd be able to return. On the second sentence I stated "We also left" and he interrupted my sentence stating "The information given to you about your brother returning was incorrect and that it isn't my fault. The food was thrown away because we needed the room. You should've taken it with you if you wanted it. I have patients to tend to so I won't repeat myself. You need to leave". He immediately hung up the phone after this instead of using that phone call to actively listen, hold his team accountable for giving incorrect information, and inform me of what floor my brother was transfers to. I called again, not to cause trouble, but to simple ask if our clothing, shoes and a charger that were left in the room were thrown away as well because I didn't get the chance to on the first call. This call was ignored by the nursing staff. Security was sent out instead to escort us out and they did not have our clothes, shoes or charger in hand. So we explained the situation to them. After a few minutes of speaking with security, they went to the back and returned with a belongings bag that contained our belongings. Instead of apologizing for his actions when the belongings were returned to us by the security guard, he still did NOTHING to rectify his behavior. If Rich actively listened rather than dismissing us, the confusion could have been solved and he would've recognized immediately that we were simply requesting what wasn't thrown away in the room. We were calm, which didn't seem to matter to Rich because he still treated us as if we were belligerent. We understand the ER can be stressful for employees but this was no way to handle a very sick patients' family who is already in distress and remaining calm when the issue that was caused was due to incorrect information provided by their team. I am the one who recommended brother visit Lakeview for my his symptoms because I believe they do a thorough job. However, after today's experience of a lack of empathy, integrity and effective communication from the ER staff our minds have been forever changed when it comes to this ER.

Can't say enough, about Dr. Jordan, Monica, and team. They all go above and beyond to make sure…read moretheir patients get the best care possible. They truly treat patients like VIPs. I've never had health care providers who are so available and attentive.

From the owner: See the Difference in Concierge Care!read more