Dr. Olmstead and his staff are amazing! He is a perfectionist and I love that about him. This is…read morethe only place I will go to now.

friendly staff very professional. nice environment. short to no wait time when u go in for your…read moreappointment.

This is on behalf of my 80 year old mom. She had them do dentures with the magnetic implants a few…read moreyears back. This past summer She went to them again to have them re-lined due to a lose fit. After setting them in place with the mold material, they became stuck in her mouth. the Dentist attempt to pull and pry them out until the pain became far too much for. spent a week without being able to remove them and recovering from the pain. went back for second visit and again the dentist could remove the dentures from her mouth and again put her in extreme pain. 3rd visit they finally were able to remove the dentures and clean out the material they use to form the reline fit. She came back home and never did have the fit corrected. she's 81 yrs old at the time. the still charged her $688. Dentures not fixed, and putting an 81 yr old lady through crazy pain, anxiety and distress. We have since moved out of state for family and home where that is ADA so we can take care of her. When called to split the bill in 2 payments they were upset. After relaying the issues with the failed procedure, continued to ask for her to come back in. 1st, after that torture why would anyone go back for more? 2nd informed them several times during the call that we are now out of state and nowhere close enough to go back anyway. ( still intending to pay the bill ) Even after telling them we would be paying the bill, the were rude and unapologetic. I assume they thought we were just trying to get out of paying a bill. Maybe they should have checked the record of the visits and issues. How can anyone do such lousy work, never complete the work the work, put an 81 year old mobility challenged lady through that much pain, and then not only charge nearly $700 for the pleasure of their company, but also get rude over the billing?

THE BEST DENTAL OFFICE EVER! The front desk is so kind and great at their job. The dentist have…read moregreat bedside manners.

We have been patients for several years now and are always cared for and treated like family. Katie…read moreat the front desk to Shannon & Stacy at check out along with, Aileen and of course Dr. Taylor all set a standard of excellence. We appreciate you very much. Scott & Kelly Siperko

Must READ!! I was advised by my legal representation not to leave this review yet; but in an…read moreeffort to prevent someone else from encountering the same bad experiences I had, I've decided to move forward with this review. My experience with this office was very disappointing. I had a front tooth I needed an implant on and went to Dr. Fretwell to have it completed from start to final restoration of the crown. Before scheduling an appointment to begin, I met with her and asked specifically, "Can you make this tooth look like the crown beside it?" I was told, "Yes, absolutely. We have multiple labs we can use that will be no problem." So I decided to move forward with the treatment process and took $2,025 to start the process. First step was to remove the tooth which led to my gum being split up to the root tip and stitches which took 4 months to heal and gum tissue to grow back down in to place. Next was the implant which gets placed and down to the final stitch being in place, I told her I could feel everything but was told rather than stick me with the needle again she would go ahead and put the last stitch in. This stitch was from the pallet forward and the pain was so bad I almost got sick. Which led to her numbing me again anyway. Once again, the gum tissue was split open but eventually grew back down while waiting for the implant to heal properly. Now its time for the final restoration. I have the impressions and Im excited to have this all put behind me after nearly a year of dealing with all of this. I go in to have the crown placed and its an oversized crown that extends over the gum tissue with pink at the top of the porcelain crown. I rejected it and 4 other tries from the lab to make it look right. Even the assistants in the office said, "That cant be right." I was told by Dr. Fretwell that it was from bone and gum loss... well I wonder why I could possibly have gum loss when its tore open and made to heal repeatedly!!?? So, after several tries and me not being happy with the result. If you can imagine a HUGE tooth next to a smaller front tooth .... hideous!! I was presented with an alternative to achieve the aesthetic look that I was originally promised. The 2 options were to have the crown lengthened on the other front tooth and replace that crown or abandon the implant all together and go with a bridge. I was told my crown on the other tooth needed replaced anyway because it was fractured... but turns out after a second opinion... It was not! On this option... she did offer to pay for the pontic on the implant tooth which would still result in a whole lot more money out of my pocket. Now it has been nearly a year since I started the initial treatment and I will not be stepping back into this office nor will my 3 sons that used to go here. I will be finishing up restoration elsewhere. Beware of this place if you value your smile and money!

Good enough at dental work, but both my spouse and I have repeatedly and consistently had long…read morewaits in the chair to have him do his check after routine cleanings, or to find he didn't get to the office on time because he is pre-occupied with his appearance on a local political radio show. Most of all, I find his conduct increasingly unprofessional - listening to his political lecturing and opinions while in the chair with his hands in my mouth. Leaving this practice as I can't continue to take both the disregard for my time and his political soap-boxing.

I went to Dr Stanbery's office for a cleaning and everyone was so friendly, the office is gorgeous…read moreand I felt really comfortable there. I will definitely be using them in the future.

I brought my boys here for the first time and everyone was so nice! The hygienists were so sweet…read moreand patient, especially with my one kiddo who has a sensitive gag reflex. We enjoyed our visit and look forward to coming back!

This office was very misleading in my experience…read more My 20-year-old son went in for one tooth extraction and was quoted $59 for an initial exam. After the visit, he was given a $10,000+ treatment plan. While the extraction was listed first, the rest of the plan mixed non-urgent procedures with needed ones, with no clear prioritization. While I was on the phone with him, the insurance coordinator admitted she did not realize he had insurance. Once insurance was identified, the initial exam that was quoted at $59 was billed to insurance at over $300, despite the office advertising a $99 exam. His entire $1,250 annual dental benefit was quickly depleted on non-emergent services. This may be legal, but it is not ethical. Because of this, my son is now out a large portion of his coverage and may not be able to complete needed dental work elsewhere. If you want clear pricing and honest treatment planning, I recommend going elsewhere.

The cost to remove 1 tooth was $558. Breakdown of Bill…read more Dentist walked in room for 2 minutes looked at tooth : $101.00 Dentist Pulling Tooth which was billed separately from his 2 minute interaction: $304 Packing tooth after extraction: $118 X ray. $35. They tried to do the 3d X-rays and I refused and asked that only the extracted tooth be X-rayed. The lady right next to X-ray machine threatened me that the dentist wouldn't see me without a full X-ray. The dentist and his assistant were wonderful and the procedure went great. Ridiculous pricing and people should know that when they are in such extreme pain that they will see you quickly but they will make a patient pay. My BILL is the basic cost of ONE EXTRACTION. $558.00.

My experience with the dental technician and dentist was outstanding…read more The billing department of Aspen is lost in their own paper maze. I keep getting bills for work that was already payed for through Carecredit, the financial assistance they recommended and accepted. All my work was per-approved by my dental insurance. I was assured the amount quoted for my care was all I owed. The bills that come in and I dispute keep getting larger. As a medical practice I highly recommend them. As a business I suggest you go somewhere else.

Some of these reviewers must be talking about another Timothy Ray. I recently had my first…read moreappointment and found the staff to be friendly, joking among themselves and even included me in the back and forth. Check in was a breeze as I had no paperwork to balance on my lap and the assistant took care of everything with a few questions. The hygienist took the time to explain each step and did a through job of x-rays and cleaning, always sensitive to my needs and comfort. Dr. Ray took the time to go over my situation and made excellent recommendations for my own home dental practices. He knew what to recommend because he took the time to learn about me and I appreciated that. While Dr. Ray's office is equipped to handle quite a few procedures, I never felt pressured to do more or spend more, but I now know my options and will have more work done in the near future. I definitely rate my experience as 5 star.

The place is quite busy not because it's of particular talent/skill, but because Cleveland is…read moregetting so populated. There's much better Dentists in Chattanooga. I've had much better experience with some of the downtown offices there. I got some cosmetic work done here didn't turn out well.

Trying to get a partial Have been trying for 3 months…read more Delays every step Was not told about all charges involved in getting a partial from them. Was hit with a $1500 charge without being told upfront. Partial had to go back to the Lab 2 times for correction. Should have stayed at Aspen.

I did have some work done and the staff and dentist were courteous and I have not complaints…read more However, I need my dental care done on Fridays as I am a professional and need that consideration, so I had to cancel. The complaint that I have is that I requested all of my dental records, and for several times, even though I gave my correct email address, I failed to obtain the records. On the third call request, I gave them a different email address and it took a while but I eventually obtained them. My wife had no problem obtaining hers. HOWEVER, and this is a big problem. I received only the xrays. They have records of all of the work done, the drugs used, and would have numerous notes, but I did not receive those. I wonder why I cannot get all of my records. After all, those records are important ones and leaves me wondering why they will not send them. I think at this point, I don't trust them and may need to subpoena them.

First impression is not good. I called to make a new patient appointment. I was told to text my…read moreinsurance card to their number. I tried twice and it got rejected both times. I then got a terse email telling me to submit it two days before my appointment or I would be responsible for all cost. I emailed it. Then I got a follow up email that they only received the back and that I need to resend the front. Upon arrival in the office, I was asked to sign the forms I submitted as a new patient, but they couldn't or wouldn't show me what I was actually signing on the electronic pad. The receptionist said "maybe I should get someone else to help you. You can take a seat". 20 minutes later, apparently I'm still in time out. Three people that arrived after me have been taken back. I just asked if I was still in time out. The other person in the reception area looked confused and the original one told me very rudely that she was waiting on someone else who could help me. She was the only one who knew how to do it. I said why don't you just cancel my appointment, to which she replied that is probably for the best. I will be looking elsewhere for my dental care.

My husband took off PTO for his 8am appointment today, showed up and the doors were locked and…read morelights were off. He stayed for around 20 minutes and no staff came in and the door remained locked. This wasn't an error on our end, appointment text reminders stated this specific date at 8am, yet no one showed up even after 8am. Called in later at 10am to see if he could be seen at another time today since they missed his appointment, he couldn't be seen today and he would have to reschedule for another day, no exceptions. Lucky for us Cleveland, is chock full of dentists so we'll be going somewhere else where staff actually shows up on time for their patients appointments.