Some of these reviewers must be talking about another Timothy Ray. I recently had my first…read moreappointment and found the staff to be friendly, joking among themselves and even included me in the back and forth. Check in was a breeze as I had no paperwork to balance on my lap and the assistant took care of everything with a few questions. The hygienist took the time to explain each step and did a through job of x-rays and cleaning, always sensitive to my needs and comfort. Dr. Ray took the time to go over my situation and made excellent recommendations for my own home dental practices. He knew what to recommend because he took the time to learn about me and I appreciated that. While Dr. Ray's office is equipped to handle quite a few procedures, I never felt pressured to do more or spend more, but I now know my options and will have more work done in the near future. I definitely rate my experience as 5 star.

All the ladies are so sweet and great at their jobs, i especially want to give a shout out to…read moreKelly, Jessica, Whitney and Kaitlyn.

First impression is not good. I called to make a new patient appointment. I was told to text my…read moreinsurance card to their number. I tried twice and it got rejected both times. I then got a terse email telling me to submit it two days before my appointment or I would be responsible for all cost. I emailed it. Then I got a follow up email that they only received the back and that I need to resend the front. Upon arrival in the office, I was asked to sign the forms I submitted as a new patient, but they couldn't or wouldn't show me what I was actually signing on the electronic pad. The receptionist said "maybe I should get someone else to help you. You can take a seat". 20 minutes later, apparently I'm still in time out. Three people that arrived after me have been taken back. I just asked if I was still in time out. The other person in the reception area looked confused and the original one told me very rudely that she was waiting on someone else who could help me. She was the only one who knew how to do it. I said why don't you just cancel my appointment, to which she replied that is probably for the best. I will be looking elsewhere for my dental care.

My husband took off PTO for his 8am appointment today, showed up and the doors were locked and…read morelights were off. He stayed for around 20 minutes and no staff came in and the door remained locked. This wasn't an error on our end, appointment text reminders stated this specific date at 8am, yet no one showed up even after 8am. Called in later at 10am to see if he could be seen at another time today since they missed his appointment, he couldn't be seen today and he would have to reschedule for another day, no exceptions. Lucky for us Cleveland, is chock full of dentists so we'll be going somewhere else where staff actually shows up on time for their patients appointments.

This office was very misleading in my experience…read more My 20-year-old son went in for one tooth extraction and was quoted $59 for an initial exam. After the visit, he was given a $10,000+ treatment plan. While the extraction was listed first, the rest of the plan mixed non-urgent procedures with needed ones, with no clear prioritization. While I was on the phone with him, the insurance coordinator admitted she did not realize he had insurance. Once insurance was identified, the initial exam that was quoted at $59 was billed to insurance at over $300, despite the office advertising a $99 exam. His entire $1,250 annual dental benefit was quickly depleted on non-emergent services. This may be legal, but it is not ethical. Because of this, my son is now out a large portion of his coverage and may not be able to complete needed dental work elsewhere. If you want clear pricing and honest treatment planning, I recommend going elsewhere.

Great place I was very impressed 100% will be coming back!!…read moreStaff doctors everyone was super sweet and I had a wonderful experience!

Had my first appointment with Cleveland Dental today. Amanda did an exceptional job cleaning my…read moreteeth, and was happy to address any concerns I had. Then Dr. Ernie completed a thorough yet gentle exam while explaining what I was seeing on my x-rays. Everyone I encountered from the moment I walked into the lobby was extraordinarily kind and professional. I highly recommend Dr. Oyler and his top-notch crew for your dental health needs.

Please ignore the negative reviews here on Yelp. I have never had a bad experience at Cleveland…read moreDental. If anything I would say that over the years I have had an exceptional experience every time. To address other reviews I saw: there is a new office manager. She has been nothing but kind to me and others I have seen her interact with while I've been in the waiting room. I also have not had any billing issues at this office. I wanted to take the time to write this review, because the staff here has treated me like family. I love the cozy environment here, and I think that is so important when going to something so nerve wracking like a dentist appointment. The facility seems as though it has been getting a bit of an update inside. It's very clean and sanitary. Dr. Ernie is professional and seems well educated in what he does. I have had many bad experiences with dentists in the Chattanooga area. I make an extra effort to go to Cleveland just to go to this office. I hope you give them a shot after reading my review, because I would love to see them sticking around for many years to come.