I was recently a patient at Aurora Summit in Oconomowoc for finger surgery through the Plastic…read moreSurgery Department, and my experience was excellent from start to finish. The facility was very clean and well organized, and every staff member I interacted with was professional and kind. The pre-check process was easy and efficient, and the day-of-surgery experience ran smoothly, which helped ease a lot of anxiety. What stood out most was the communication. My family received frequent updates throughout the procedure, which was greatly appreciated. After surgery, medications were conveniently delivered directly to my patient room, making discharge simple and stress-free. Overall, the care felt thoughtful, well-coordinated, and patient-focused. I would absolutely recommend Aurora Summit for anyone needing surgical care.

I have not had a great experience at Summit and frankly when one asks to speak with someone in…read moreauthority that is never possible. The TV operating instructions even do not result in your finding a station you select.

I stayed both times for eating disorder in patient. I didn't have a bad stay in 2024 however in…read more2025 they changed everything!!! Even though they have bathrooms in every room, they only let everyone use one shared bathroom!!!! I cannot relieve myself after someone throws up and leaves it unflushed (cause we aren't allowed to flush toilets) in the toilet!!! Not to mention it's hard enough to relieve myself in public bathrooms in general! I got so backed up I had got really sick with a kidney infection and severe constipation. I have migraines and they only allowed me in the bedroom for 30 minutes at a time. What the hell is that supposed to do for a MIGRAINE????? Patients were self harming actively IN FRONT OF YOU IN THE HALLS AND IN THE DINING ROOMS and the staff DIDNT STOP THEM. This one patient was being so terrible to the other patients that patients were actively discharging when they were severely sick and tubed. She was terrible to one in particular calling her a fat ass and that patient had a 45 minutes break down where she self harmed and ripped her tube out in front of everyone! Nobody stopped her. Nothing was done. She discharged herself too. The terrible patient was allowed to stay and cause terror still. Terrible management on the unit. I was traumatized on the phone rocking back and forth crying to my partner as he heard them screaming in the background, crying for him to help me please. Someone anyone help me. I'm never going back. I'd rather starve to death. Thank you.

I'm writing this review as the loved one of a current residential patient. Since he has only been…read morethere for a week, I will most likely update or write another review once he completes his treatment. That said, while no place is perfect, our experience so far has been wonderful. We originally sent my brother to a treatment center in southwest Florida. We thought getting him out of the Midwest and into some sunshine might be an added bonus. Unfortunately, the program was extremely unprofessional, and I would even go as far as to say unethical. My brother lasted only 20 hours there before coming home. After that experience, I was worried he wouldn't be willing to try another treatment program. With a lot of encouragement from our family, we convinced him to go to Rogers. From the moment we arrived, everyone was professional, compassionate, and welcoming. My brother calls me every day with hope in his voice, telling me how amazing the staff has been. He often talks about how much time they are investing in helping him heal and get better. He signed an ROI so I could be involved in his treatment, and I've had to reach out to his team a few times. I can't even begin to describe how different this experience has been compared to the place we tried before. Hope is such a powerful gift for someone who has been feeling so down and out. Rogers has given that to my brother, and our entire family is incredibly grateful. I know we still have a long road ahead, but this first week has already been such a positive experience. When my brother calls me now, I truly feel like I'm talking to a different person.

Terrible, terrible experience here. I had an upper GI scope and was supposed to be under conscious…read moresedation. I was completely awake for the entire procedure. I was struggling to breathe and in pain and they continued the procedure instead of ending it (including taking a biopsy) Any person in that room should have had the professional decency, do no harm, and speak up that what was happening wasn't right. Contacted the higher ups at the hospital and was told that the dr that I had was no longer practicing medicine there because she had moved. Of course they still charged me for the procedure. I will never go there again.

I saw a very caring, ER doctor. The entire healthcare team was caring and responsive. It was small…read morebut they did what they could.

Aurora Wilkinson Medial Center has a lot of specialties in one building. I am a new patient of Dr…read more Geralt's; I work a few jobs, so I appreciate that she (among other physicians here) offer some hours outside of a typical work schedule. In my last visit, her schedule was on time, receptionists and nurses were friendly, and the appointment was efficient - but not rushed. She takes a genuine interest in her patients, and I feel comfortable in her care.

Absolute worst. Reminds me of a public county hospital. Rude registration staff. Rushed, botched…read moresurgery that I had to have corrected at Aurora Summit. Charged for the botched surgery and post op appt that was cancelled. Still fighting the bills. Avoid this hospital and go to Aurora Summit if you can.

My husband and I had a terrible and sad experience. Zero customer service. My husband was…read moreadmitted to the hospital at about 3:00 a.m. and I found out at 12:00 p.m. when I found a text from the assisted living facility where he resided. There was no attempt to call me from the hospital from 3:00 a.m. until 12:00 p.m. when I called the hospital I found out he was having a cardiac cath. When I got to the hospital he was still in the cath lab. When he returned to his room he was in critical condition with a perforated artery in his heart. The cardiologist, Dr. Volkert? Very poor experience with him. He wasn't kind, he wasn't really interested in speaking with us until he had no choice as he made arrangements to fly my husband to UW Madison. I obtained his medical record and after reading them I have many questions that may never be answered. There are irregularities in charting related to obtaining consent. He was very hard of hearing and had Parkinson's dementia. Who is responsible to make sure families are called and informed of their loved ones being in the hospital? My husband died at 6:30 p.m. at UW Hospital in Madison. The one bright spot in this mess was his nurse, Chad, to whom I will be eternally grateful. He kept me updated about every detail of what was happening to my husband.

My Experience With Stem Cell Therapy…read more I had been living with hip pain for nearly 5 years in the right hip and August of 2018 it also started in my left hip. Severe arthritis from a diagnosis of Lyme disease. I had been taking anti-inflammatory supplements for about 4 years and getting through the pain with Excedrine Extra Strength, massage, heating pads, and hot baths with Epson salts. In an effort to avoid a hip replacement I went on line and did some research on Stem cell injections. Everything came across in a positive light in the patient reviews that I read. The price tag to have the injections was concerning, but I needed to do something to get my life back on track. I called Wisconsin Stem cell in Oconomowoc WI and they had me come in for a free consultation. They gave a positive presentation and took x-rays of my hips and gave a big thumbs up and the go ahead to have the stem cell injections. "I was a good candidate" according to them. I now doubt that the x-rays showed just how poor the condition of my hips were ...or they failed to acknowledge that fact and saw that I was able to fork out the $. The magic Stem cell cure was not to be my answer, but I did not know that at this point. I moved ahead with the plan to have Umbilical stem cell injections in both hips. I was instructed to go off any anti-inflammatory supplements and the Excedrine for the 2 weeks prior to my procedure. On March 4, 2019 with hugely hopeful expectations I went in for the stem cell procedure on both hips. I arrived at the clinic with high hopes that this was going to be my answer and cure. After a short wait for the Doctor to arrive I was taken back to the examination room where I was to receive the injections and I laid on the table on my back. When the Dr. arrived he went quickly to work. There was no numbing of any kind administered to me prior to the injections. I had to just grin and bear it! Mind you I was already dealing with significant pain in both hips. The first injection positioned wrong and the Dr. advised me he would have to reposition the needle...REALLY?!! YIKES.. Grin and bear it again! Not a pleasant experience. He did get it right the 2nd try. For the amount of money I paid, the 1st time should have been dead on correct. The pain from the injection was nauseating but it did pass within 5 minutes or so. I asked him to give me a little time between injections which he did. The 2nd hip injection went better but definitely was not fun. I felt very light headed, nauseous, and had to ask for a cold wash cloth to cool my face. This feeling lasted about 8-10 minutes or so. Once I felt better I got dressed and left for home. Upon leaving I was instructed to not use any anti-inflammatory supplements or pain medicine for 6-8 weeks. I also was not to use a heating pad or take hot baths above 100°. I could only take Tylenol. All the things I had discovered that would handle my pain were no longer options for me for the time being. Needless to say the next 6-8 weeks were awful dealing with pain. I also became extremely exhausted from dealing with the pain. Many mornings I was in tears just to get up and shower to go to work. I did receive a couple of follow up calls from the clinic asking how I was doing and I was very honest about what I was dealing with and the real discomfort I was experiencing. They encouraged me to "hang in there" until that 6 week mark and then I could get medicine for pain from my regular Doctor. Finally at the 6 week mark I did contact my Family Dr. and he prescribed some pain medicine to help me deal with all the pain. By now I had started using trekking poles to navigate. This Plan of was not working for me and I became unwilling to wait any longer to find some relief so I consulted with my family Dr. and he recommended hip replacement surgery. Through an act of God I was directed to an awesome surgeon and the plan was set in motion to move ahead with an anterior approach right hip replacement surgery. I contacted the Stem cell clinic and signed a release form giving permission to send my x-rays to the surgeon. The surgeons office never received these even after I called Wisconsin Stem cell back to inform them the x-rays never arrived. I did have my regular clinic also send a set taken earlier and the surgeon was able to use them. My Hip surgery took place on August 5th, 2019 and by my 2 week check up I was walking without assistance. When the surgeon removed the ball from the top of my femur bone it was in such poor condition he took photos of it to show me why I was in such pain. I am 5 weeks post surgery and doing so much better. I never should have detoured and delayed by wasting time on the expensive, non productive stem cell procedure. I am scheduled to have the left hip replaced in October so I am now on the road to getting my life back. My first day back to work put me in joyful tears as I walked to my desk and I did not limp in pain.

I received stem cell injections in my L4-L5 disc and in my sacroiliac joint. Over a year later and…read morethere is absolutely no improvement in any of the areas. $6850 wasted!