I have been coming here for several years, and I wouldn't say it's the best place, but it's not the worst. It pays good, and you can get in and out pretty quick. As far as quality goes though there is much to be desired. The lady that took the needle out after I donated, I believe her name was Divia, Really needed to change her gloves, the palms of them were brown, and they were wet, I think she had just been washing her gloves. This is unacceptable and extremely unsanitary. Besides this, though I have had good experiences, Brian Leer, one of the phlebotomist, is amazing. he's always friendly, he does a very good job. Probably the last thing I would like to mention is the conversation of the staff and the content on the TV is straight up inappropriate most the time. I don't watch TV anyways, but there's six of them and I can't help seeing it sometimes and the last time I was there, they literally had naked women on the TV for most of the time I was there. If you want to watch pornography, that is your prerogative, but I'm coming to your establishment to do business, I don't want it in my face the whole time. I don't think any of this is unreasonable to mention and I hope someone in authority can correct these issues this place has plenty of potential, but there are some things that need to be addressed. read more

Octapharma Plasma - Moline - Blood & Plasma Donation Centers Near Me - Moline, Illinois

They are so careless twords the customers that are making them a fortune! I'm old, and they kicked me out of the lobby in the freezing cold to wait for my lyft after I donated! Nobody feels well after donating and that kind of treatment afterwards is just shameful!!! Filthy bathrooms with no toilet paper, cuz they only clean once a day. Pay has gone down so much it's not worth it unless you're a new donor. It used to be $80 each time if you donated twice a week. Then they announced a $20 drop out of nowhere. Like they aren't making enough selling our "liquid gold"! Now the pay goes keeping your iron level just perfect to cheat is even more...not too high, not too low. They're so predatory they really need to be regulated by the state. read more

So. Let's start this review with the cons just to get them out of the way. Management treats the employees here like herding dogs; making them deal with sometimes literally 50-60 people at once. There is only so much staff to go around and this results in the line getting backed up fairly badly. They usually have 1-2 people on booths doing vitals and the like, but you can be waiting in line for a good while. The staff however work hard to get the lines moving people stuck, and to diffuse tense situations cause by guests who for some reason think they are being wronged by having to wait. Yeah it can be a hassle to wait to get stuck, or wait to even get into a chair, but if you look at it from the financial angle, you are still getting paid upwards to $80 for less than a single days work. Why complain? I haven't seen any holiday bonuses this year, but having said that I still walk away each week after 2 40 minute donations with $160. Lets do the math on that $160 a week times 4 weeks is....? Yeah a lot for sitting in a chair watching TV. To reiterate yes waiting is annoying as heck, but the pay out, overshadows any minor inconveniences that pop up. The staff is helpful, and sociable. They aren't hard to strike up a fun conversation with. And you can here them giving each other a hard time the whole time you are there. The atmosphere in the center is warm and inviting, when the donors are not being toxic and demanding. The phlebotomists keep and eye out for problems while you donate such as, but not limited to; Air in the line, Issues with the line causing high pressure returns, slow donations, ect. Management is not "bad" per say, but I've seen a lot of the once wholesome group gone now due to issues they took up with the company. Not really my concern, but being short staffed is not the staffs fault. Nor is it the staffs responsibility to dote upon donors who come in with a prior existing attitude. I see alot of people angry at the fact that "I was here first!", and while I get it. There is an item known as an express pass that is given to donors who donate (X) number of times as a reward for not abusing the new donor pay policies. Continued donations results in express pass users being able to "skip the line" and jump to the front. One is given to new donors as well to decrease the time they spend jumping through the hoops necessary for being cleared to donate. While the express pass is annoying, it has always existed in most if not all donation centers to give people a reason to continue onward with their donating. I has literally never not existed and to complain about it now is just pointless. Yeah its annoying when you've been waiting a bit and someone jumps in front of you when you finally hit first place in the line. It is very annoying. But to discredit the fact that this has happened to the person jumping ahead in line probably countless times is more or less hypocrisy. When you get a chance to jump to the front you would use it right? Yeah that's what I thought. Another issue that I believe requires addressing is the huge influx of new donors. Covid-19 has put a lot of people out of work and many are searching for a safe new way to make a little extra money to help pay the insanely high amount of bills people are for some reason getting stuck with. New donors every day especially during this time should not come as a surprise. That said, the line is getting frustratingly long, and waiting for 19 people just to get deferred is not a pleasant experience. All in all the place is fun, interesting, and pleasant to visit, but current situations have put a large damper on the once Incredible center. The place itself hasn't changed much, and its staff are still some of the best I've met since I started donating over 14 years ago. Check the place out and give it a chance. Just leave bad attitudes and un-realistic expectations at home. These are rough times, and everyone could use a break from the negative. read more

How this happen..I get there first, sign in first, finish questions first, screened first, waiting after 10 minutes then another lady comes waits for 2 minutes and Tabby takes her first and stick her before me...is it a plot for me to miss my bus and have to wait an extra hour for the next one(yes my bus comes ONLY once per hour). 12+ minutes waiting to be stuck at 7am , means you all are doing something wrong. 2nd asking for review right after you lower bonus by $15 less per month probably not the brightest idea ever ... read more

Honestly some of the staff their are cool, but for the most part the staff they have their now, is gossipmongers and will talk about ANYTHING in front of other donors. I had a situation a while back where someone got my information off of the computer and called my personal phone very illegal and disrespectful. And the staff talk about other donors in front of other people. Very unprofessional, you would think that a person trying to help save lives would matter to them but they don't. Wouldn't recommend this place to anyone.​ read more

tried to call and ask a very serious question and the employee said we are to busy to help you call tomorrow instead even though it was a 1 min question with a 30 sec answer i am now very pissed off at the company read more

They made me wait an extra half hour to allow other new donors to catch up which wouldn't be bad except another new donor that.