I have been seen at Waterford Family since I arrived in the QC area four in a half years ago and…read moremust say, I have been pleased with their services and how they took care of my during my visits. I never had a problem with payments being paid or services rendered. Now that I am leaving the area, the ladies will truly be missed and I hope I am able to find a dentistry at my next location, that provides the same kind of services as Waterford Family.

I've never had a worse experience with a dentist. If you go here, get everything in writing, double…read morecheck your credit card statements for being overcharged, and expect the staff to judge you and gossip about you after you leave. Or better yet, just go to a different dental office. There are plenty to choose from.

Staff was amazing! For a colonoscopy it was a 'breeze'. Pleasant crew working my procedure. Thank…read moreyou to everyone there.

I have worked in healthcare my entire life and have NEVER experienced such lack of professionalism…read moreor laziness! The doctors are educated and do what needs to be done, but in order to reach the nurse you have to practically threaten to go personally into the office. Repeated calls go unanswered, medications go without being called in, prior authorizations go unauthorized and people suffer for months without any significant help. My husband has been dealing with this office for almost 2 years and they refuse to refer him to another doctor because "They will only do what I am already doing". Exact words! He can't take the chance of not getting the meds he desperately needs if he were to stop going to this office. He is severely depressed because this has been going on for so long without any relief. I promise I am not someone that complains a lot. Like I said, I work in healthcare and understand that it is hectic and unforgiving at times, but this is like nothing I have ever seen!

I found them to be friendly and professional. I highly recommend the Moline site above the…read moreDavenport one.

We have used Lab Corp before with satisfactory results but today was a bummer. I expect the…read moretechnicians to be proficent in what they do because they do it all day. However, the technician started with my left arm and made a very painful stab and after awhile pulled out the needle and but on the cotton etc. Then she started swabbing my arm again and I asked if she needed two specimens and she said the first was unsuccessful. I ask her to loosen the tape on the first try because it was hurting. She took it off. I gave her my other arm and I guess she was successful but it hurts,too. I expect them to be better than that.

We moved to the QC area 22 years ago and started looking around for a dental office. We went to…read moreanother place first that had a bunch of dentists and claimed to be great with families and kids. We did NOT have a good experience there and then someone told us about Dr. Nelson. We immediately fell in love with the office and the people there. The general staff has changed over, almost completely, since we started going there. That would be expected as people move or their family circumstances change, but the care and professionalism has remained constant. There has been an occasional glitch with what the insurance will pay, but not any more than I've had with medical doctors' offices. The problem is that doctors and dentists don't (or haven't historically, at least) have "real-time" connections with insurance companies. If you go to a pharmacy, their computer can tell you immediately if your medication is covered, and the price you'll pay, but this is not the case with doctors and dentists. Each time there's been a problem we've been able to get it figured out and take care of it. Dr. Nelson has a Type A personality and is constantly jumping from bay to bay as he and his team take care of patients. It is a well-orchestrated "dance" that ensures that you don't have a lot of time just sitting around while all the activity is next to or behind you. He uses all of the latest techno-wizardry available. One of my favorites is a CNC-type machine that can make a crown out of a cube of whatever kind of material a crown is usually made of, while you wait. The machine makes the actual permanent crown, not some temporary one. He took me back and let me watch it work on a crown for me. When it was done, he "glued" it onto my tooth and I was out the door with a permanent crown (and no need for a return visit in 10 days to get the "real" crown installed). What a time (and money) saver. At the end of each visit, the staff puts together a "goody bag" including a toothbrush (or brush head if you have an Oral-B electric toothbrush), toothpaste samples, and other tooth-related items. It isn't a BIG thing, but is an example of some of the little things they do at this office to let you know they appreciate you. The best example of why I wouldn't think of going to another dentist is because of something Dr. Nelson once did for me over a weekend. He had done some extensive work on one of my teeth, trying to save the "root". This was on a Thursday, as I remember. Once the anesthetic wore off, the tooth started bothering me. I took ibuprofen and tried to gut it out, thinking I would get it fixed on Monday (they only see patients for a half day on Friday). Well my plan didn't work. The pain kept getting worse and I eventually decided I wouldn't make it to Monday. I hated to bother Dr. Nelson on a Saturday evening, but I either needed a root canal or pain relief that was stronger than ibuprofen. Dr. Nelson said he was going to finish dinner then call me back to meet him at the office. When I got there, he sat me down, took one look in my mouth and said he would have to do a root canal right after all. Using my chest as a staging area for his tools and equipment, he got down to business and, half an hour later, I had (yet another) rootless tooth in my head. Maybe any dentist would do that for a patient, but it was a first for me. The bottom line is, I wouldn't think of changing dentists and hope Dr. Nelson doesn't retire anytime soon.

Absolutely loved this office. My first visit was today and I was pleased with the staff and doctor…read more Everyone was very nice and professional, they worked with my insurance and made me feel like they cared about my teeth. Highly recommend this office. In regards to your insurance, make sure YOU call YOUR insurance first. Most of the time, it's insurance problems, not the dr office.

My wife and I have been seeing Dr. Pomilla Kumar for years now and we both really like her. She…read morealways has time to answer questions and I never feel like she is in a rush to move on to the next patient. The down side of that is it is not too uncommon for her to be running late. I don't get angry about it, though, because I know the reason for that is that she will NOT rush ANY visit WITH ANY patient. Over the course of the day enough people think of additional questions that keeps her busy answering and she just runs behind. I would rather have to wait longer than normal and have her undivided attention for as long as I need it when I do see her. She has never failed to meet that expectation which is why we have been seeing her for over 20 years now I would say. Despite how many patients she might see over the course of a day/week/or month it never ceases to amaze me how she always remembers bits and pieces of what I do for a living and always asks about my wife. Keep in mind that I typically only see her maybe 2-3 times/year. She must have an excellent memory. We feel fortunate to have her as our primary care physician. By and large I would say that all the staff that I have ever dealt with were equally courteous and kind as Dr. Kumar is. I always feel like I am treated with the utmost courtesy and kindness.

Absolutely love taking my son here they are so kind and so take well care of my son. Front desk is…read moreawesome