Lovely woman answers the telephone right away, the staff is responsive. I did a quad (platelets)…read more with no notice. It took 75 minutes and they were all wonderful. The tech found the vein first try, no fishing around. My veins are thrilled!!! Highly recommend.

I really do like to come to this center..always so clean and the people are very pleasant. I am…read morealways a walk-in spur-of-the-moment type of person and it doesn't seem to bother them.

They do not serve customers from all areas. I was here from out of town and needed wanted to donate…read morebut I couldn't because they didn't serve my area. Plasma is needed in all States no matter where you are from!

From the front to the back and Kendra did the stick really well . I have no problems with the…read morestaff. Just as long as they are positive thinking with the duties and responsibilities I will have no problems. The key is to listen to the donor

I decided to give yall another chance down the drain you go experience not good at sticking my…read moreveins 2 out of 3 this time it only took till the 3 time to get blown out vein luckily this time I was ready im guess a bit of racism but im white but I feel black anyways beware octapharma plasma loves you I've been blown out none out 67 times donating huh so what's yalls problem I can take a guess but beware this place they give you weird looks too I thought mybe id give it a go again horrible idea but I needed money to eat dont make bad decisions like me I even heard them laughing about it

This CSL Plasma donation center is amazing! The staff is phenomenal, and all of them are incredibly…read morehelpful and friendly. I was worried about my first time donating, but they made the process stress free by answering all my questions thoroughly. The management, Monica and Deidra, were professional and very caring! The staff in the donation area made sure the process was as comfortable as possible, painless, and easy. Shon and Brittney were very helpful and thorough with the donation process. The extra money has been a huge help and I love the community there. Thank you CSL!

The payout and bonuses are usually great! A few members of the staff are awesome people indeed. The…read moreissues with this place is that they always seem understaffed! I come in with, at minimum, a 2 and a half hour pocket of time to donate here before work. Today, it was a little busy but there were definitely open machines with techs operating the sections they were in. However, it still took an entire hour before I was seated. Further, once I was seated I sat for 20 more minutes and watched 3 donors seated after me get hooked up to their machines to begin donating! Since I only had 2 hours this time, due to having a Dr's appointment, I actually had to leave right when a tech finally got to me. (At that point, I only had 30 minutes to kill and it takes me 34 minutes to donate. That's IF the tech sticks me correctly.) I was so aggravated, as I totally could've stayed in the bed asleep those 2 hours I wasted waiting and not even getting to donate. I do like this place. Just, the ridiculous wait times are, well, ridiculous! Maybe better working conditions and benefits wouldn't have techs quitting so often?

I love coming here in phenix city cause its close to my house and plus the empĺoyees make me feel…read moreat home especially Ms.Raesha she makes my visit a awesome one she is compassionate about her patients and she loves her job...

The staff is super sweet and they make sure you know what to expect and it really helps me…read morein-between checks.

Was coming to be a first time donor and had watched the consent video and filled out the form and…read morewas waiting my turn when a woman named Ouida came out, whom I had not yet seen before, and turned to me and told me I would have to go home and shower and get cleaned up and come back because I smelled bad and that it's a policy that they can't have bad smelling people. I looked at her shocked and said I showered less than an hour ago. She then asked me if I had walked there. I said no I had not and I can assure her that whatever it is she was smelling was not me. I am shook at her and how she just minimized and spoke down to me. I am a college professor and am wearing a clean plain back Tshirt and grey shorts. I drove there in my 2024 GMC truck. Where does she get off?!? DO NOT BOTHER WITH THIS PLACE, they will treat you like cattle to come in a draw fluids from. She is a terrible person. I called the corporate number and filled a complaint, they asked if I wanted to be transferred to a manager at the Auburn location..... SHE IS THE MANAGER!

The last few times I've come there is a several hour wait even with an appointment…read moreseems always understaffed

I showed up for a scheduled appointment; there are 12 of us in the review line and 37 in the wait…read moreline. I currently count only 3 techs in the donation area. if they are short staffed they shouldn't allow as many appointments. Once your logged in your committed; your choice is to wait for over three hours or lose out on your donation. Poor management.