Takes on average 3-4 hours to donate.... They have 20 open chairs five people waiting to get poked…read moreand no one's getting called. It's very frustrating.

Mangement sucks. For at least 4 months they are short on staff, but as of today Dec. 18, 2025 they…read morehave yet to improve the situation. It's not worth your time standing in line for 2 hours, then after that you wait in the seating area for 45 minutes before you get on a bed. it's a total cluster fuck, unprofessional run gettho operation. I totally recommend CSL Plasma, they get you in, and out.

From the front to the back and Kendra did the stick really well . I have no problems with the…read morestaff. Just as long as they are positive thinking with the duties and responsibilities I will have no problems. The key is to listen to the donor

They do not serve customers from all areas. I was here from out of town and needed wanted to donate…read morebut I couldn't because they didn't serve my area. Plasma is needed in all States no matter where you are from!

The payout and bonuses are usually great! A few members of the staff are awesome people indeed. The…read moreissues with this place is that they always seem understaffed! I come in with, at minimum, a 2 and a half hour pocket of time to donate here before work. Today, it was a little busy but there were definitely open machines with techs operating the sections they were in. However, it still took an entire hour before I was seated. Further, once I was seated I sat for 20 more minutes and watched 3 donors seated after me get hooked up to their machines to begin donating! Since I only had 2 hours this time, due to having a Dr's appointment, I actually had to leave right when a tech finally got to me. (At that point, I only had 30 minutes to kill and it takes me 34 minutes to donate. That's IF the tech sticks me correctly.) I was so aggravated, as I totally could've stayed in the bed asleep those 2 hours I wasted waiting and not even getting to donate. I do like this place. Just, the ridiculous wait times are, well, ridiculous! Maybe better working conditions and benefits wouldn't have techs quitting so often?

I love coming here in phenix city cause its close to my house and plus the empĺoyees make me feel…read moreat home especially Ms.Raesha she makes my visit a awesome one she is compassionate about her patients and she loves her job...

Was coming to be a first time donor and had watched the consent video and filled out the form and…read morewas waiting my turn when a woman named Ouida came out, whom I had not yet seen before, and turned to me and told me I would have to go home and shower and get cleaned up and come back because I smelled bad and that it's a policy that they can't have bad smelling people. I looked at her shocked and said I showered less than an hour ago. She then asked me if I had walked there. I said no I had not and I can assure her that whatever it is she was smelling was not me. I am shook at her and how she just minimized and spoke down to me. I am a college professor and am wearing a clean plain back Tshirt and grey shorts. I drove there in my 2024 GMC truck. Where does she get off?!? DO NOT BOTHER WITH THIS PLACE, they will treat you like cattle to come in a draw fluids from. She is a terrible person. I called the corporate number and filled a complaint, they asked if I wanted to be transferred to a manager at the Auburn location..... SHE IS THE MANAGER!

The staff is super sweet and they make sure you know what to expect and it really helps me…read morein-between checks.