This company is one of the most honest companies I have ever encountered. I contacted them to…read moreinquiry about reverse osmosis and the technician (Charlie) came to inspect the pool. He was very knowledgeable and gave us great advice. You can definitely tell he loves his job. Do not hesitate and contact this company for all your pool needs.

Don't use this dishonest pool co. I used them for a very short time and in that period they caused…read moremy pool to resemble a "swamp." They forgot about servicing the pool!! Then they had the nerve to want to charge me to getting it back into shape!! They also went inside my home without permission, leaving the doors wide open causing bugs and filth to enter as they needed to connect to my electricity. I ended up cleaning the mess. Their customer service is very rude as well- I actually looked up the name of the woman who is in customer service and she had started a GoFundMe for some sort of vacation she wanted. I figured she wasn't getting paid much or.... Bottom line, weirdos and awful service.

We have used Poolie for the last couple of years. I would highly recommend them. Each tech that has…read morecleaned and repaired issues are kind, professional, very thorough, and give attention to the detail. Grant came today and made sure we were pleased! He told me if there is anything he could do better to make I sure to tell him! Thank you Grant for taking your job seriously and being conscientious:) Thank you Poolie for an outstanding job each week!

We hired Poolie in April again this year to replace our pump and provide weekly cleaning. While I…read moreclearly communicated that the pool was drained, the install technician seemed unaware of the pool's status upon arriving. We asked for a cleaning before water was added. No two technicians understood our service details because of poor communication within. The install technician provided vague instructions regarding valves and power without ensuring I understood the process. We paid the service diagnostic fee, new pump, and $450 for a cleaning before set up. The results were below average. Days later, the pool tech arrived but was confused that the pool was empty, complaining it was harder to clean. He did not scrub or spray down any part of our plunge pool and basin. Marked it done. A layer of dirt remained on the floor, vents were still full of debris, and tiles remained dirty. I thought since we are giving this company around $4500 for this project, a complete clean up was guaranteed for our small pool that was kept clean all year. Poolie did send out an employee (sorry I can not remember) to make this right. He also set up getting the pool filled and explained everything in detail. We appreciate his effort in resolving many of the issues. These issues reflect a broader pattern of internal miscommunication. We frequently encountered problems with weekly cleanings being pump left on dry prime and baskets not being emptied. I was receiving sales calls for weekly service with an empty pool and no pump. It appears to be no central point of contact familiar with our account history. We have met some knowledgeable and friendly staff at Poolie, it was just inconsistent. I wish them the best.

I cannot recommend A+ Pool Leak Detectives…read more Brent came recommended by our realtor and was initially responsive when scheduling our pool inspection, but everything after that was frustratingly unprofessional. We happened to be standing outside when he arrived, but he walked up to our house and immediately started taking photos of the front of the property without introducing himself. We actually had to walk over and ask who he was. After the inspection, Brent told us we'd have the report the next day. Instead, he disappeared. Our calls and emails went unanswered, and our realtor ultimately had to track him down. Four days later, we received a poorly written report with no apology or explanation for the delay. Brent also admitted he had somehow lost the inspection videos and said he would come back the next day to retake them. That was over a week ago. We still haven't received the videos, and once again, our calls and emails have gone unanswered. When you're hiring an inspection company during a real estate transaction, communication and follow-through are essential. Unfortunately, A+ Pool Leak Detectives provided neither. I would strongly recommend looking elsewhere.

If I could give zero stars, I would. This company is completely unreliable and unprofessional. At…read morefirst, they promised to come out quickly after my initial call and never showed. After weeks of calling back, texting and practically begging, they finally arrived--only to do ineffective work that didn't even fix the leak. This, after spending over $1,000! To make matters worse, when I contacted the technician who supposedly "fixed" the issue, he told me he had already left the company and "probably missed something." When I called the owner on January 7th, 2025 to get it resolved, he assured both me and my husband that he would be by that same day--or the next day at the latest. That was over two months ago and we have never heard from him again. Do yourself a favor and stay far away from this company. I have no idea how they have such high ratings. The owner comes across as very friendly, but in our experience he is very unreliable.

Anthony has does a great job week after week! He is a very hard worker who consistently gives his…read morebest effort. Even when our crate myrtles start dropping an incredible amount of blooms he always maintains a positive attitude. Thanks Anthony, great job! JF

We have been using Hines for weekly pool cleaning and they are great! Our pool is always clean and…read moreswimming ready. Anthony is very reliable, knowledgeable, trustworthy and hard working.

Wow, these guys are awesome. I had a lawn service blow a ton of lawn debris into my pool, leaves,…read moredirt, trash, you name it. I sent out a message on Yelp to 10 different pool companies. No one else could come out for a week or two. These guys were here and working on it the same afternoon. They got all the debris out, vacuumed the entire thing, cleaned the filter cartridge, emptied our own vacuum bag, and all for a very good rate. We expected with how bad it was, it would be way more expensive. To make a long story short, I am super happy with their work. I can't recommend them highly enough.

Harwood and the guys that Centerpiece pools has been taking care of our pool and equipment for over…read moretwo years. They run a solid business and they take such good care of us. They are responsive and responsible. They have helped us in a pinch on multiple occasions, and they are always so great to give us quick advice when there's bad weather or a problem with our equipment. We appreciate the work that they do and we'll continue being loyal customers.

Hill Country Pools is absolutely phenomenal! I couldn't be…read morehappier with the service they've provided. Our pool has never looked better -- crystal clear, perfectly balanced, and consistently spotless. Their team is reliable, professional, and truly pays attention to detail. They show up on time, take the time to explain what they're doing, and make sure everything is done right. It's such a relief to have a company I can trust to keep our pool in perfect shape. If you're looking for high-quality, dependable pool service in the Hill Country/Austin area, Hill Country Pools is the one to call. Highly recommend!

Great service and great customer service. Quality care! Great cleaning service. Very helpful!read more

These guys are on point. I had a massive leak, a leaking fountain and a broken drain. They were…read morefast , efficient and friendly and cleaned everything up. I had my questions answered by the owner upon inquiry. He was clear and concise and sold the deal for me. My experience with pool companies thus far is that it is a shady business. We bought this house a year ago and I inherited some problems and never owned a pool before. I spoke to many companies and had several people out to look at the problem. The good thing about the runaround is I became very educated doing my research to substantiate all I had been told. I am so grateful and satisfied with the work from Austin pro- leak. Can't recommend these guys enough. Thank you to The whole team!

It is hard to come back and write a negative review from a seemingly positive experience 2 years…read moreago. The problem is that although the leak was sealed using 2-3 inches of concrete. Over time, the concrete and plastic (skimmer) separated. It cracked and leaked again (see the photo). That fix was not professionally done. Now the only option is to have the skimmer replaced, and worse, they asked me to contact Texas Vinyl Pools. Neither responded to solve the problem. I am very disappointed.

Initially had a negative experience with another pool company and switched to Pristine Pools. The…read moredifference was night and day. They are great at communicating, are consistent on when they come to service the pool and are very friendly.

Such great service. I called looking for a service this company does not provide. They led me…read morethrough the process of what I needed and then called back a week later with a referral! Teanette even apologized for being delayed in responding. And I am not a paying customer of theirs, just asking for info. I can only imagine what they do for their paying customers. If we abandon our mission to take care of the pool ourselves, I will call Austin Pristine Pools.