Very personable and timely. I'm a new client so I am hopeful that the cleaning ands service of my…read morepool is exceptional.

Company never responded like they said they would. We hired a different company. this company came…read moreout last sunday and started the project.

We are new pool owners and Stacy has been so patient and proactive since Day 1 of meeting us. When…read moreshe is here, she checks in to be sure we don't have questions, she loves on the dogs who won't leave her alone, and when our 6 year old is here, he will go out and she teaches him how to get the leaves out of the pool and patiently answers his constant questions. Today, with the horrible ice storm, she texted us first thing this morning to tell us that we should be good to go with the pool settings as is. But then when we asked her a question later, she said she'd just run by to check on things, which she did (did i mention ICE STORM??) and all was well. Just really appreciate her and her approach to customer service.

They have been really busy but made time for my claim. Jeff has come out to my home a couple of…read moretimes and he was fantastic. very friendly and knowledgeable. He took the time to answer all my questions and added plus he was doggie friendly. My pool looks great thank you to Jeff you're the best.

We were struggling with a nasty, long-term problem: We hadn't seen the bottom of our pool in over…read more8 months. Nothing we did would clear up the water enough to see the bottom. We drained it and refilled it, but as soon as we turned our filter on, it clouded up literally within seconds. (We had just had our filter sand replace on recommendation of another vendor at $300.) Everyone we spoke to about the problem had a quick "solution" that cost another $100-$400. Each of these solutions failed. Finally we found Steve. Instead of just talking the talk and selling us repairs we didn't need, Steve actually came to look at our pool. After some very frugal experiments, Steve discovered our chlorinator wasn't working at all. He installed a new, better one for under $200. (Very slick, it has a window so we can see if there's chlorine in it.) And now our pool is crystal clear for several weeks. Great work.

Can not find the location We followed Google and Apple Maps. Each took us to private homesread more

Matt, Sean, and Andrew are the best! They're knowledgeable, kind, and always take the time to walk…read moreyou through everything so you feel confident and informed. They transformed our pool from something that was in rough shape into something beautiful. Couldn't recommend them more!!

Drew was so easy to work with and they were very speedy and getting me quick service for my pool…read morethat needed it. Their team are professional and punctual and great at communicating with you. I really enjoy working with them. I think they are a great value for the service as well.

Switched companies ..never showed up when they said ..multiple calls ..ruined pool ..currently have…read morea different pool drain our pool $500 .Will Never recommend ever

They screwed up my pool chemicals so bad that the pool had to be drained. Tried several times to…read morehave them fix it but they didn't/couldn't. This company was great in years gone by. Now not so much. I would not do business with them ahain.

After my auto accident, I injured my back and really depend on my hot tub for recovery and pain…read morerelief. Unfortunately, my spa wasn't heating properly. Josh from Easy Pools came out, cleaned my filter, and got everything working again. He was professional, knowledgeable, and took the time to explain what was causing the issue. As soon as the filter was cleaned, my spa was able to heat correctly, and I was back to enjoying the therapeutic benefits I needed. I'm very grateful for the prompt service and expertise. Thank you, Josh, and thank you Easy Pools for taking such great care of your customers. Highly recommend!

Would not recommend…read more We hired them for weekly pool service and kept them for around 8 months before they 'quit' due to me calling them out for unprofessionalism. Specifically, I have security cameras on my driveway and pool so could see when they would come to service the pool. Many service visits would be less than 10 minutes. A couple months in to the service relationship, we experienced our first no-call-no-show. We received no email about the missed visit and so I inquired and asked for a refund for the missed week. They gave me a refund for that week. Then a few months later, it happened again. No email telling me why the visit was missed. I emailed them saying that it was unprofressional and I shouldn't have to be micro-managing, checking every week whether the service was done, and I expected a refund again for the missed week. The owner replied in a very defensive way, implying I had not read the service agreement sufficiently ... "As clearly stated in the agreement, our company observes four scheduled holidays, during which regular service does not occur. December 30 falls within that holiday period, so no service was scheduled for that week." However, after re-reading the agreement, it stated that the week of Christmas was one of the holiday weeks, and Dec 30 did not fall on that week. So the owner was flat out wrong about this. They also said that I "received at least two additional service visits beyond what is contractually included, at no charge ... those visits were provided as a courtesy" which not a reasonable excuse for missing a visit without notice. Ultimately, they stated "No services were missed that fall outside the terms of the contract, and no refund is due for the week in question" which is a false assertion. When I questioned the two courtesy visits (which I had not recorded myself), they stated one of them was "An additional service visit in July, resulting in five total visits that month." The service agreement clearly stated that I (the client) pay monthly, and the service we receive is weekly visits. So this "courtesy" visit was not actually a courtesy visit at all. It was an expectation. Finally they stated "to bring this service relationship to a clear and orderly conclusion, we will schedule your final service visit for [...]" which was a "you can't fire me because I quit!" way of handling it all. Rather than apologize to the customer for a missed visit, they: - got defensive and tried to imply I hadn't read the terms of my agreement - made false assertions Unprofessional and dishonest. Edit: The owner already replied to this review in the same tone used in the emails ... "your pool was consistently maintained in accordance with that agreement" ... it's almost as if they've been to small claims court before and now choose their words carefully to never imply wrongdoing. As it stands, I never received a service visit the week *after* Christmas even though I should have per the service agreement. Just know that if you hire this company, your experience will not be hands off.

Blue Bottom Pools in Austin truly stands out thanks to Nick's expertise. He's incredibly…read moreknowledgeable--walk in with a broken motor, and he immediately knows the make, model, year, and the right replacement part without hesitation. The service is efficient and reliable, making repairs quick and hassle-free. If you want a pool service expert who really knows their stuff, Blue Bottom Pools is the place to go.

Spent lots of time with lot survey. Knew City of Austin legal and permit issues. Delivered very…read morecomplete quote. We decided on a finite pool and they only offer fiberglass pools. Solid operation.

Jordan has been taking care of my pool for just over a year now. As an amateur, I made it green &…read moreused a lot of chlorine doing it! Jordan had it solved in 2 weeks & it has been perfect ever since then. And the amount of money I'm saving in chlorine pays for a good portion of his maintenance fee. He has also been able to do some much needed programming of my Pentair system so it is now fully functional from my phone. You won't be disappointed with the service & friendly servi

I can not speak highly enough about Jordan and Blue Stone Pools. He is extremely knowledgeable…read moreabout pool functions, systems and chemistry. Within less than a 3 week time period he corrected a big cya problem and rebalanced my pool completely. He is absolutely reliable and honest, and he takes the time to happily explain what he's doing, how it works, and the future needs of your pool. He doesn't oversell by trying to get you to buy products you dont need. I would absolutely recommend him if you need or are even considering using a pool service company.