Excellent product selection and great, personable service. Highly recommend this very convenient…read morelocation!

I have been a loyal customer for over 25 years and felt like I was treated like royalty. The past…read more2 years, I have had horrible service because of the frames DM recommended to me. One frame was too small and pinched me. The other was too big and falls off my nose. These frames were recommended because DM was clearing them out.

Melissa was not only friendly, knowledgeable and helpful, she picked the perfect glasses for me on…read morethe first try. The entire experience was professional and And most certainly will remaina loyal customer

Came in with a relative to look at glasses and was greeted by a nice lady named Jessica.when…read morelooking we were hit with a strange smell,I don't know where it was coming from but it was strong.other than that we had a good experience.

Thank you Visionworks for my new eyeglasses!…read more Like probably many others I started off at RCP eye care next door, and then walked to Visionworks to find a new pair of eyeglasses. They are conveniently located across the Quarry shopping center, and next to the Quarry Village parking garage. Compared to other stores, I think they have a really nice selection of eyeglasses from different price points and brands. The staff was really nice and were very quick to help me. After looking at my insurance, they pointed out a couple brands that were fully covered and explained all my different options. After choosing my eye glasses, they just took some additional information and in probably 20 minutes I was already out the door. I think my glasses only took like a week or so to be ready (super fast!), and they were absolutely perfect!

The following statement was shared with the CEO and San Antonio Retail Leadership on our experience…read moreat Visionworks -- "We are reaching out as a Customer who has received unsatisfactory service on several occasions! Our experience was at the San Antonio Location on Quarry. I placed an order at your place of service 1-2 weeks ago. I went to pick my daughter's glasses up and just for a pick up, I had to wait. The Optician at this Clinic was rude, clearly did not know how to multitask, and still made me wait just for a pick up when she was standing right in front of the dispensary. Just that same day, my daughter went to put her glasses on, and one of the temples broke off. We got a phone call today that the Visionworks Lab broke my husband's POF. None of y'all frames fit the needs of my husband. They're all terrible. When my husband called the Office back, the Manager, Aaron, denied my Husband a refund and requested we reach out to the Corporate Team for further assistance and support. I see that the Visionworks' Mission Statement and Policy states: "Visionworks offers the Love What You See Guarantee: a complete pair of glasses may be returned within 100 days of purchase. No appointment necessary, just head to the Visionworks you purchased at, and we'll help find you the perfect pair or give you your money back." We would greatly appreciate it if we received our full refund. As a former Optician and Optical Manager I was expecting better service and quality, same that I would if I was still working as one, however I was wrong. We did not feel welcomed at this Office and the Team seemed and sounded unhappy to work for y'all. We'd appreciate it if Management contacted me back with a more positive approach and that your Team be retrained on how to be a better Team for their Community! I will be sure to also express my concerns on Social Media about our experience so future Patients do not get the same experience we did".

Just moved to San Antonio from Arizona. Was looking for an optometrist that was a reminder of home…read more After a quick google search was brought here. I have had nothing but a great experience. The optical was fast and efficient. I was overall very pleased with Dr. Medina and his associates. Would recommend.

Susan at Your Eyes Optical is a miracle worker! She has helped me select my frames for well over 15…read moreyears and I have never had any issues. The quality of the frames is amazing! Susan always has the latest styles and eyewear trends! I can't imagine buying my spectacles from anyone else. If you're in the market for new glasses and an office staff with the utmost professionalism all the while treating you like family? Your Eyes Optical is definitely the place for you!! Call Susan today!! She's the sweetest lady!!

Customer service is fantastic - staff seems focused on what is best for patient. Dr Diskin is…read morefriendly and listens. Myra is always super patient and helpful when assisting in choosing eyeglasses; gives good advice on appearance, wear, fit; and does a thorough job explaining costs/insurance coverage. She has mastered the lost art of exceptional customer service! The whole staff is terrific! Only drawback is that pricing for frames can be high compared to other places.

Just came back from eye exam for my son, we went to 255 Basse rd #330. That was first visit by…read morerecommendation. Front office impression is terrible. Lady was rude and ignorant. Doctor who took exam was perfect! He was so detailed and thorough. Explained every step! Made sure to answer all of the questions my son asked him. I'm impressed with the doctor. Unfortunately that was the only positive impression They took exam for glasses and contacts and then had to teach him how to use contacts (take off and put back in) Doctor's assistant had to teach him, all she did was staring at my son waiting for him to somehow figure it out. I asked her several times to show him different ways. Looks like she was not quite sure what she was doing there. She was very unhelpful at all.... Then doctor came and informed that due to liability they can't give us contact prescription, BUT I still have to pay for it. And we can schedule another appointment to show them that he learned how to use contacts. Though they didn't give anything to practice with. My receipt was $285 for visit. Price on their website was $199. Front office lady didn't bother to give us glasses prescription AT LEAST or offer the receipt. I had to ask her twice until she realized. Again, she is a very rude lady. She was whistling while I asked her questions. Very unprofessional. They didn't care to offer and order glasses....

been using The Eyeglass Shop for a number of years and I have been very happy with service…read morereceived. Until 2025 after paying for new glasses and sunglasses the prescription was not filled correctly. After doing another eye exam with The Eyeglass Shop, confirmed the prescription was correct but the store receded to remake the prescription eye pieces or refund money. WHAT HAPPEN TO CUSTOMER SERVICE ? Due to cost I paid for two pair of glasses that were not filled correctly, I will never return and I cannot recommend them. V Jones

Gotta keep those peepers in check! The Eyeglass Shop efficiently gathered my information and…read moredidn't make me jump through any hoops. The opticians and doc were all nice and made me feel welcome. There's a good selection of choices. I should be getting my glasses in about a week; so far, so good!

I have hesitated writing comments only because I wanted to provide the opportunity for the contact…read moreprescription issue to be resolved. Over 3 weeks, the prescription is still not right. On the 3rd visit after asking the Dr to perform a second eye exam I was told they were going to mix up the prescription for one eye, an eye exam was not performed. On the 3rd visit I was told by the Dr they hate multi-focal prescriptions. On the 3rd visit I was given a 3rd contact for one eye that was closer to my previous prescription that I provided and was given the prescription "so I wouldn't have to return again." I will be attempting to reach someone to get a second exam covered to get the prescription right.

If you're looking for a nightmare of a headache and possibly get jipped on contacts then you've…read morefound your place. I went to a different location and loved the staff. I moved and came here and they are like chickens walking around with their heads cut off. I ordered contacts. 20 days go by and I still don't have them. I call and they can't figure out where they're being sent and to call back in a week and they'll order more if they haven't found. Called a week later and they said call in a few days. So I did. At this point I'm livid. I can't wear glasses at work and I paid over $350 for contacts and never got them. After talking to the manager multiple times over weeks they ordered more. Finally they came in and I went to pick up. They handed me a 3 month supply. I'm like no I ordered 6 months. They say yes there's two in the bag. I said no that's 90 days worth. Again they say yes there's two sets in the bag. I tell her yes there are two because I have two eyes. One for the left and right. She said 90 days is 6 months. I said no it's 3. You're giving me a 3 month supply it says on the box and I show her. I said I paid more than $350 they need to look for my other boxes. They finally find them and I get what I ordered. They don't even know how to do basic math and realize we have two eyes. Why are they even working there? It's embarrassing on them. They tried to give me a 3 month supply after I paid for 6. I've been using America's best for years and this is by far the worst location. Please don't go here their employees don't even know how to count.

I had to breakdown and go get new glasses... been a few years. Overall the experience was GREAT!!…read more Easy to schedule, easy to reschedule when I needed to and the day of my appointment the staff were super friendly! I don't remember the ladies names that helped me but both were amazing. I ordered 2 pairs of glasses - one beautiful red pair and one blue pair. One for Near sighted and one for far sighted. I added on extra scan for the health of my eyes- the total still came out to only $119. You can't beat that for the overall experience!!

Very disappointed with the service at the Village Shopping…read moreCenter location. I took my glasses to America's Best Contacts & Eyeglasses at 7342 San Pedro Avenue, San Antonio, TX 78216, and they were returned to me completely damaged. Despite the obvious and total damage, they only refunded the lenses, completely ignoring the cost of the frame and the fact that the glasses were left unusable. I clearly expressed my disagreement, but no fair or professional solution was offered. I expected better treatment and accountability, but unfortunately, that was not the case. I do not recommend this location if you care about your products and your money. As a customer, I felt ignored and extremely disappointed with how they handled the situation.